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Framework for Independent NHS Complaints Advocacy Service
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Framework for Independent NHS Complaints Advocacy Service

Thursday, 19 January 2017, 10:59

Framework for Independent NHS Complaints Advocacy Service

Due to tight timescales associated with the delivery of this contract we are re-advertising this opportunity with a reduced tender return deadline.

United Kingdom-Gateshead: Health and social work services

2017/S 013-019737

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

The Borough Council of Gateshead
Civic Centre, Regent Street
Gateshead
NE8 1HH
United Kingdom
Contact person: Kerry Leece
E-mail: kerryleece@gateshead.gov.uk
NUTS code: UKC22
Internet address(es):Main address: www.gateshead.gov.uk

I.1)Name and addresses

Darlington Borough Council
Town Hall Feethams Darlington County Durham
Darlington
DL1 5QT
United Kingdom
Contact person: Mark Humble
E-mail: mark.humble@darlington.gov.uk
NUTS code: UKC13
Internet address(es):Main address: http://www.darlington.gov.uk/

I.1)Name and addresses

Durham County Council
Durham County Council, County Hall, Durham
Durham
DH1 5UE
United Kingdom
Contact person: Ian Forster
E-mail: Ian.Forster@durham.gov.uk
NUTS code: UKC14
Internet address(es):Main address: http://www.durham.gov.uk

I.1)Name and addresses

Hartlepool Borough Council
Hartlepool Borough Council Customer Services Civic Centre Victoria Road
Hartlepool
TS24 8AY
United Kingdom
Contact person: Siobhan Bookless
E-mail: Siobhan.Bookless@hartlepool.gov.uk
NUTS code: UKC11Internet address(es):Main address: https://www.hartlepool.gov.uk/

I.1)Name and addresses

Middlesbrough Borough Council
Albert Rd
Middlesbrough
TS1 9FX
United Kingdom
Contact person: Paul Stephens
E-mail: paulstephens@middlesbrough.gov.uk
NUTS code: UKC12
Internet address(es):Main address: https://www.middlesbrough.gov.uk

I.1)Name and addresses

Newcastle City Council
Newcastle City Council Civic Centre
Newcastle upon Tyne
NE1 8QH
United Kingdom
Contact person: Daryll Alder
E-mail: Daryll.Alder@newcastle.gov.uk
NUTS code: UKC22
Internet address(es):Main address: https://www.newcastle.gov.uk/

I.1)Name and addresses

North Tyneside Council
Quadrant, The Silverlink N, Cobalt Business Park
Newcastle upon Tyne
NE27 0BY
United Kingdom
Contact person: Craig Nicholson
E-mail: craig.nicholson@northtyneside.gov.uk
NUTS code: UKC22
Internet address(es):Main address: http://my.northtyneside.gov.uk/

I.1)Name and addresses

Redcar & Cleveland Borough Council
Redcar & Cleveland House, Kirkleatham Street, Yorkshire
Redcar
TS10 1RT
United Kingdom
Contact person: Sarah Johnson
E-mail: sarah.johnson@redcar-cleveland.gov.uk
NUTS code: UKC12
Internet address(es):Main address: https://www.redcar-cleveland.gov.uk

I.1)Name and addresses

South Tyneside Council
Town Hall And Civic Offices Westoe Road
South Shields
NE33 2RL
United Kingdom
Contact person: Kathleen Robson
E-mail: Kathleen.Robson@southtyneside.gov.uk
NUTS code: UKC22
Internet address(es):Main address: https://www.southtyneside.gov.uk/

I.1)Name and addresses

Sunderland City Council
Civic Centre, Burdon Rd
Sunderland
SR2 7DN
United Kingdom
Contact person: Pauline Forster
E-mail: pauline.forster@sunderland.gov.uk
NUTS code: UKC23
Internet address(es):Main address: http://www.sunderland.gov.uk/

I.2)Joint procurement

The contract involves joint procurement

I.3)Communication

Access to the procurement documents is restricted. Further information can be obtained at:www.nepo.org
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.nepo.org
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Framework for Independent NHS Complaints Advocacy Service.

Reference number: DN219958

II.1.2)Main CPV code

85000000

II.1.3)Type of contract

Services

II.1.4)Short description:

NHS Complaints advocacy is a Service User centred, flexible service that empowers anyone who wishes to resolve a complaint about healthcare commissioned and provided by NHS in England. It will also support Service Users with a grievance related to any aspect of healthcare that falls under the jurisdiction of the Health Service Ombudsman. (‘The Ombudsman’). Gateshead Council is acting as lead authority for this procurement on behalf of 10 local authorities.

An opportunity to tender for the provision of NHS complaints advocacy was previously published, however we were unable to appoint a provider to deliver this contract. Due to tight timescales associated with the delivery of this contract we are re-advertising this opportunity with a reduced tender return deadline. The deadline for the submission of tenders will be 12 noon, 23.1.2017.

II.1.5)Estimated total value

Value excluding VAT: 773 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKC

II.2.4)Description of the procurement:

NHS Complaints advocacy is a Service User centred, flexible service that empowers anyone who wishes to resolve a complaint about healthcare commissioned and provided by NHS in England. It will also support Service Users with a grievance related to any aspect of healthcare that falls under the jurisdiction of the Health Service Ombudsman. (‘The Ombudsman’). Gateshead Council is acting as lead authority for this procurement on behalf of 10 local authorities.

Full details of the requirements can be found on the nepo portal.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 773 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

2 x options to extend for 12 months.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 23/01/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 23/01/2017
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

The Borough Council of Gateshead
Gateshead
NE8 1HH
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

17/01/2017

 

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