24 Hour Helpline Monitoring – West Midlands

24 Hour Helpline Monitoring – West Midlands

Midland Heart is seeking expressions of interest from suppliers to participate in a pre procurement market engagement exercise for the following service – The provision of a 24 Hour helpline service for 110 schemes.

Reference number:MH308

Deadline date:16/01/2015

This deadline is for…Expressions of interest

Contract value: £100,000 – £130,000

Location where the contract is to be carried out:West Midlands

Is this suitable for smaller suppliers?Yes

Name of the buying organisation:Midland Heart Limited

Description of the contract

Midland Heart is seeking expressions of interest from suppliers to participate in a pre procurement market engagement exercise for the following service – The provision of a 24 Hour helpline service for 110 schemes which includes : • Monitoring of all Telecare alarms, including Communal Alarms. • Sign Posting Customers with Alarm systems • ASB reporting for customers with alarms • Contacting next of kin or emergency services as and when required. The market engagement exercise will act as a feasibility study to understand the impact a potential change in service provider would have on Midland Heart and its customers. We are likely to invite 2-3 interested suppliers from the expressions of interest received to discuss further. Please email Rachael James on the following email address to express an interest – Rachael.james@midlandheart.org.uk

Documents

Classification of the contract

64222000Teleworking services

Additional information

Who to contact

Contact nameRachael James

Organisation nameMidland Heart Limited

Address20 Bath Row, Birmingham, West Midlands, B15 1LZ

Telephone

Extension number:

Fax

Email

How to apply

Please email Rachael.james@midlandheart.org.uk to express an interest in the market engagement exercise.

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