Advocacy Service Wolverhampton

Advocacy Service Wolverhampton

Lot 1 — Independent Health Complaints Advocacy Service (IHCAS), Locally Branded as Wolverhampton Health Advocacy Services (WHACS) Lot 2 — HealthWatch Wolverhampton (HWW).

United Kingdom-Wolverhampton: Miscellaneous health services

2015/S 217-396141

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Wolverhampton City Council
Civic Centre, St Peters Square
For the attention of: Mr John Bailey
WV1 1RL Wolverhampton
UNITED KINGDOM
Telephone: +44 1902554129
E-mail: john.bailey@wolverhampton.gov.uk

Internet address(es):

General address of the contracting authority: http://www.wolverhampton.gov.uk

Address of the buyer profile: www.wolverhamptontenders.com

Electronic access to information: www.wolverhamptontenders.com

Electronic submission of tenders and requests to participate: www.wolverhamptontenders.com

Further information can be obtained from: Wolverhampton City Council
Civic Centre, St Peters Square
For the attention of: Mr John Bailey
WV1 1RL Wolverhampton
UNITED KINGDOM
Telephone: +44 1902554129
E-mail: john.bailey@wolverhampton.gov.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Wolverhampton City Council
Civic Centre, St Peters Square
For the attention of: Mr John Bailey
WV1 1RL Wolverhampton
UNITED KINGDOM
Telephone: +44 1902554129
E-mail: john.bailey@wolverhampton.gov.uk

Tenders or requests to participate must be sent to: Wolverhampton City Council
Civic Centre, St Peters Square
For the attention of: Mr John Bailey
WV1 1RL Wolverhampton
UNITED KINGDOM
Telephone: +44 1902554129
E-mail: john.bailey@wolverhampton.gov.uk

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

PP15020 — Independent Health Complaints Advocacy Service (IHCAS), Locally Branded As Wolverhampton Health Advocacy Complaints Service (WHACS) and Healthwatch Wolverhampton (HWW).

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 25: Health and social services

NUTS code UKG3

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

Framework agreement with a single operator

Duration of the framework agreement

Duration in years: 0

II.1.5)Short description of the contract or purchase(s)

The Council is seeking to contract with a provider(s), for the provision of an Independent Health Complaints Advocacy Service (IHCAS), Locally branded as Wolverhampton Health Advocacy Services (WHACS) to support people from all client groups who wish to make a complaint about health service(s) and also Healthwatch Wolverhampton (HWW) to operate as an independent consumer champion, to gather and represent the views of the public in the commissioning, provision and scrutiny of local care service. These two service elements will be advertised as seperate lots — Lot 1 — Independent Health Complaints Advocacy Service (IHCAS), Locally Branded as Wolverhampton Health Advocacy Services (WHACS) Lot 2 — HealthWatch Wolverhampton (HWW) The service shall commence for a period of 3 years from 1.4. 2016 with an option to extend by up to a further 24 months thereafter. Timescales For Project Milestones are as follows: Advertise Tender — 5.11.2015 Tender Closing Date — 7.12.2015 Quality Scoring — 8.12.2015 Moderation/Interviews — 11.12.2015 Standstill Period — 23.12.2015 TUPE mobilisation upto — 31.3.2016 Contract Signing completed by — 31.3.2016 Contract Start — 1.4.2016 (for 3 years with 2 further 12 month extensions available subject to both parties approval in writing).

II.1.6)Common procurement vocabulary (CPV)

85140000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The Council is seeking to contract with a provider(s), for the provision of an Independent Health Complaints Advocacy Service (IHCAS), Locally branded as Wolverhampton Health Advocacy Services (WHACS) to support people from all client groups who wish to make a complaint about health service(s) and also Healthwatch Wolverhampton (HWW) to operate as an independent consumer champion, to gather and represent the views of the public in the commissioning, provision and scrutiny of local care service. These two service elements will be advertised as separate lots —
Lot 1 — Independent Health Complaints Advocacy Service (IHCAS), Locally Branded as Wolverhampton Health Advocacy Services (WHACS)
Lot 2 — HealthWatch Wolverhampton (HWW) The service shall commence for a period of 3 years from 1.4.2016 with an option to extend by up to a further 24 months thereafter.
Timescales For Project Milestones are as follows: Advertise Tender — 5.11.2015 Tender Closing Date — 7.12.2015 Quality Scoring — 8.12.2015 Moderation/Interviews — 11.12.2015 Standstill Period — 23.12.2015 TUPE mobilisation upto — 31.3.2016 Contract Signing completed by — 31.3.2016 Contract Start — 1.4.2016 (for 3 years with 2 further 12 month extensions available subject to both parties approval in writing).
Estimated value excluding VAT: 1 235 840 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

N/A.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

N/A.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

As per Terms & Conditions in the Contract.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: N/A.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Contained within ITT.
Minimum level(s) of standards possibly required: Contained within ITT.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Contained within ITT.
Minimum level(s) of standards possibly required:
Contained within ITT.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 2
Objective criteria for choosing the limited number of candidates: As set out in the ITT.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

0243
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 2.12.2015 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

7.12.2015 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 3 to 5 years.

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Interest in this contract process should be expressed via the Council’s tendering portal www.wolverhamptontenders.com The Council reserves the right to cancel the procurement and not to proceed with the contract. The Council also reserves the right not to award a contract or to award a contract for parts or part of the services only. The Council will not under any circumstances reimburse any expense incurred by bidders in preparing their ITT or tender submissions.

Under Section II) Object of the Contract, subsection II.1.8).
Lots – This Tender has been divided into 2 Lots and requires the following descriptive text to be added:
The Council is seeking to contract with a provider (s), for the provision of an Independent Health Complaints Advocacy Service (IHCAS), Locally branded as Wolverhampton Health Advocacy Services (WHACS) to support people from all client groups who wish to make a complaint about health service (s) and also Healthwatch Wolverhampton (HWW) to operate as an independent consumer champion, to gather and represent the views of the public in the commissioning, provision and scrutiny of local care service. These 2 service elements will be advertised as separate lots:
— Lot 1 — Independent Health Complaints Advocacy Service (IHCAS), Locally Branded as Wolverhampton Health Advocacy Services (WHACS);
— Lot 2 — HealthWatch Wolverhampton (HWW).
The service shall commence for a period of 3 years from 1.4.2016 with an option to extend by up to a further 24 months thereafter.
Time scales for Project Milestones are as follows:
1. Advertise Tender — 5.11.2015;
2. Tender Closing Date — 7.12.2015;
3. Quality Scoring — 8.12.2015;
4. Moderation/Interviews — 11.12.2015;
5. Standstill Period — 23.12.2015;
6. TUPE mobilisation up to — 31.1.2016;
7. Contract Signing completed by — 31.3.2016;
8. Contract Start — 1.4.2016 (for 3 years with 2 further 12 month extensions available subject to both parties approval in writing).

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Director of Governance
Wolverhampton City Council, Civic Centre, St Peters Square
WV1 1RL Wolverhampton
UNITED KINGDOM
E-mail: legal.support@wolverhampton.gov.uk

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

5.11.2015

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