Alarm Monitoring Services NHS Business Services Authority
Framework Agreement for the Provision of Lone Worker Services – 12_03_02_Lone Worker_EL.
UK-Newcastle upon Tyne: alarm-monitoring services
Section I: Contracting authority
NHS Business Services Authority
Stella House, Goldcrest Way, Newburn Riverside Business Park
For the attention of: Emma Losh
NE15 8NY Newcastle upon Tyne
Telephone: +44 1912035892
General address of the contracting authority: www.nhsbsa.nhs.uk
Address of the buyer profile: https://nhsbsa.bravosolution.co.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 23: Investigation and security services, except armoured car services
Main site or location of works, place of delivery or of performance: United Kingdom.
NUTS code UK
Duration of the framework agreement
Duration in years: 4
Estimated total value of purchases for the entire duration of the framework agreement
Estimated value excluding VAT:
Range: between 13 760 000 and 29 520 000 GBP
The intention of this tender is to identify and award a single sourced framework agreement for an end-to-end lone worker protection solution providing lone workers with an alarm which they can activate discreetly when faced with a potentially violent or intimidating situation. The preferred solution will allow use of different hardware and software solutions with different levels of functionality according to the varying needs of the different categories of lone worker.
79711000, 35121700, 79714100, 32571000, 79710000
Estimated value excluding VAT:
Range: between 13 760 000 and 29 520 000 GBP
Description of these options: Framework Agreement duration is for 3 years with the option to extend for 1 further year.
Section III: Legal, economic, financial and technical information
Description of particular conditions: Performance of the contract is subject to the successful service provider gaining full accreditation to particular standards as outlined below and as specified in the tender documentation.
There is a requirement for compliance with various British and International Standards, such as BS8484, BS5979 CAT II and ISO27001. A supplier who is not accredited to these standards at PQQ stage will be required to gain accreditation.
Information and formalities necessary for evaluating if the requirements are met: In accordance with Articles 45 to 50 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006 and as set out in the PQQ which can be accessed from the NHSBSA eSourcing portal (https://nhsbsa.bravosolution.co.uk). The PQQ must be completed and submitted via this route.
Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once)
Browse to the eSourcing Portal: https://nhsbsa.bravosolution.co.uk and click the link to register.
Accept the terms and conditions and click ‘continue’.
Enter your correct business and user details.
Note the username you chose and click ‘Save’ when complete.
You will shortly receive an email with your unique password (please keep this secure).
2. Express an Interest in the tender:
Login to the portal with the username/password.
Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier).
Click on the relevant PQQ/ ITT to access the content.
Click the ‘Express Interest’ button at the top of the page. This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only).
You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box.
3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining)
You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification.
Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT.
There may be a mixture of online & offline actions for you to perform (there is detailed online help available).
You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk.
2. Suppliers with an Annual Turnover of less than £ 7.4 Million will not be considered.
In accordance with Articles 48 of Directive 2004/18/EC and Regulation 25 of the Public Contracts Regulations and as set out in the PQQ which is available from the address stated at III.2.1.
Section IV: Procedure
Objective criteria for choosing the limited number of candidates: To be advised in accordance with Articles 45 to 52 of Directive 2004/18/EC and Regulations 23 to 29 of the Public Contracts Regulations 2006 as more fully set out in the pre-qualification questionnaire.
Prior information notice
Notice number in the OJEU: 2012/S 120-199295
Section VI: Complementary information
The contract is for the benefit of the below UK public sector bodies (and any future successors to these organisations):, including NHS bodies (whether acting individually, or on behalf of, or together as members of any consortia), any other non-NHS bodies which the participants deem necessary for the delivery of services or goods to NHS bodies, local authorities, other government departments or non-departmental public bodies:
Central Government Departments, Executive Agencies and NDPBs.
British Broadcasting Corporation (BBC).
Export Credits Guarantee Department.
Nuclear Decommissioning Authority.
Royal Mail Group plc.
United Kingdom Atomic Energy Authority.
Defence Aviation Repair Agency (DARA).
Defence Science and Technology Laboratory (Dstl).
UK Hydrographic Office.
Forensic Science Service.
Actis Capital LLP.
CDC Group plc.
Working Links Limited.
British Waterways Authority.
Covent Garden Market Authority.
QEII Conference Centre.
Northern Ireland Water.
National Parks Authorities.
Educational Establishments in England and Wales, maintained by the Department for children, schools and families including schools, universities and colleges but not.
Police Forces in the United Kingdom.
Fire and Rescue Services (including Scotland, Wales and Northern Ireland).
NHS Bodies England including Acute Trusts, Ambulance Trusts, Primary Care trusts, Care Trusts, NHS Hospital Trusts, Foundation Trusts, Strategic Health Authorities, Mental Health Trusts, Special Health Authorities, Community Health Councils, Local Health Boards, NHS Trusts, including Ambulance Trusts. http://www.dh.gov.uk/en/Aboutus/OrganisationsthatworkwithDH/Armslengthbodies/Categorisationofarmslengthbodies/index.htm.
Hospices in UK including Scotland, Wales and Northern Ireland.
Registered Social Landlords (Housing Associations).
Third sector and charities.
Scottish Public Bodies.
Scottish local authorities.
Scottish Agencies, NDPBs.
Scottish NHS Bodies.
Scottish Further and Higher Education Bodies.
Scottish Fire and Rescue.
Scottish Housing Associations.
The Scotland Office.
Scotland Citizens Advice.
Welsh Public Bodies National Assembly for Wales, Welsh Assembly Government and Welsh Local Authorities.
NHS Wales GP Practices.
NI Public Bodies.
Northern Ireland Government Departments.
Northern Ireland Public Sector Bodies and Local Authorities.
Schools in Northern Ireland.
Further and Higher Education in Northern Ireland.
Health and Social care in Northern Ireland.
Police Service of Northern Ireland.
Citizens Advice Northern Ireland.
The duration referenced in section II.1.4.1. is for the placing of orders. The framework will be marketed throughout the public sector. The NHSBSA cannot, however, guarantee to suppliers any business through this framework agreement. The upper end of the range of estimated total value. (II.1.4.2) represents the total market opportunity which NHSBSA estimates as approximately 40,000 of the estimated 240 000 NHS lone workers. The number of lone workers across the wider public sector is currently unknown.
The estimated procurement timescale ie from placing the OJEU notice through to contract award is 7 months.
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.