Application Maintenance Support Tender

Application Maintenance Support Tender

This includes activities which are required to keep a software system (application) operational and functional after it has been accepted and implemented into production.

United Kingdom-London: Computer-related services

2017/S 117-234917

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Financial Conduct Authority
25 The North Colonnade
London
E14 5HS
United Kingdom
Contact person: Navid Ghamsari
E-mail: navid.ghamsari@fca.org.uk
NUTS code: UKInternet address(es):Main address: www.fca.org.ukAddress of the buyer profile: www.fca.org.uk
I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://fca.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://fca.bravosolution.co.uk

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Economic and financial affairs

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Application Maintenance Support Services.

II.1.2)Main CPV code

72500000

II.1.3)Type of contract

Services

II.1.4)Short description:

The FCA is seeking a Supplier(s) to provide Application Maintenance Support Services. This includes activities which are required to keep a software system (application) operational and functional after it has been accepted and implemented into production.

This can be broken into the following high level main activities:

Support and maintenance of bespoke, COTS (commercial of the shelf products), Cloud Services, including Software as a Service and Platform as a Service.

Resolving software problems that cause the system to be inoperative or to perform incorrectly.

Providing Incident and Problem Management services in relation to the in scope Applications.

Implementing improvements and enhancements to the Applications.

Delivering operational change, supporting and accepting changes into the live environment.

Database and Middleware support for some Applications.

Liaison with FCA Business teams to support User Acceptance.

Management of 3rd Party Suppliers as part of the end to end delivery.

AppDev.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
II.2)Description

II.2.1)Title:

Lot 1

Lot No: 1

II.2.2)Additional CPV code(s)

72500000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The FCA is rationalising its current supplier base for Application Maintenance Services (AMS), proposing to reduce the number of legacy estate suppliers to 1 per Lot which will provide the required AMS capabilities to support the Authority legacy estate.

The FCA is seeking to award a contract to a single supplier to provide Application Maintenance Support Services. This includes activities which are required to keep a software system (application) operational and functional after it has been accepted and implemented into production.

This can be broken into the following high level main activities:

Support and maintenance of bespoke, COTS (commercial of the shelf products), Cloud Services, including Software as a Service and Platform as a Service.

Resolving software problems that cause the system to be inoperative or to perform incorrectly.

Providing Incident and Problem Management services in relation to the in scope Applications.

Implementing improvements, and enhancements to the Applications.

Delivering operational change, supporting and accepting changes into the live environment.

Liaison with FCA Business teams to support User Acceptance.

Management of 3rd Party Suppliers as part of the end to end delivery.

There are 7 key Applications and a number of minor systems in scope and the FCA is looking to transition the existing service like for like with no requirement to upgrade or enhance the Applications in scope (Lot 1).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

2 optional periods to extend by 12 months + 12 months.

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 2

Lot No: 2

II.2.2)Additional CPV code(s)

72500000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The FCA is rationalising its current supplier base for Application Maintenance Services (AMS), proposing to reduce the number of legacy estate suppliers to 1 per Lot which will provide the required AMS capabilities to support the Authority legacy estate.

The FCA is seeking to award a contract to a single supplier to provide Application Maintenance Support Services. This includes activities which are required to keep a software system (application) operational and functional after it has been accepted and implemented into production.

This can be broken into the following high level main activities:

Support and maintenance of bespoke, COTS (commercial of the shelf products), Cloud Services, including Software as a Service and Platform as a Service.

Resolving software problems that cause the system to be inoperative or to perform incorrectly.

Providing Incident and Problem Management services in relation to the in scope Applications.

Implementing improvements, and enhancements to the Applications.

Delivering operational change, supporting and accepting changes into the live environment.

Database and Middleware support for some Applications.

Liaison with FCA Business teams to support User Acceptance.

Management of 3rd Party Suppliers as part of the end to end delivery.

Application Development.

There are 13 Applications in scope and the FCA is looking to transition the existing service on a like for like basis with no requirement to upgrade or enhance the Applications in scope. (Lot 2).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

2 optional periods to extend by 12 months + 12 months.

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 19/07/2017
Local time: 15:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Estimated contract value per annum for lot 1 is 1 200 000 EUR — 1 700 000 EUR.

Estimated contract value per annum for lot 2 is 3 500 000 EUR — 4 000 000 EUR.

The Contracting Authority intends to use an eTendering system in this procurement exercise.

Suppliers Instructions How to Express Interest in this Tender: 1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: https://fca.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the user-name you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender — Login to the portal with the user-name/password — Click the ‘PQQ/SQs / ITTs Open To All Suppliers’ link. (These are Selection Questionnaires or Invitations to Tender open to any registered supplier) — Search for pqq_28105 — Lot 1 — Application Maintenance Support Services and pqq_28106 — Lot 2- Application Maintenance Support Services Click on the relevant PQQ/SQ/ ITT to access the content. — Click the ‘Express Interest’ button at the top of the page. — This will move the SQ /ITT into your ‘My SQs / My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘SQ/ ITT Details’ box 3. Responding to the tender — Click ‘My Response’ under ‘SQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on-screen instructions to complete the SQ/ ITT — There may be a mixture of on-line and off-line actions for you to perform (there is detailed on-line help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the on-line help, or contact the eTendering help desk.

VI.4)Procedures for review

VI.4.1)Review body

Financial Conduct Authority
London
E14 5HS
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

16/06/2017

 

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