Application Software Support for Oneserve v5 CRM system

Application Software Support for Oneserve v5 CRM system

Cambridgeshire County Council, Cambs Direct Contact Centre is looking for Application Software Support for Oneserve v5 Customer Relationship Management System.

REFERENCE Oneserve

Awarding body Cambridgeshire County Council

Est. Start Date: 14/01/2013
Est. End Date: 13/01/2014

Description

Cambridgeshire County Council, Cambs Direct Contact Centre is looking for Application Software Support for Oneserve v5 Customer Relationship Management System.

A request for quotation for the supply of a support solution for Oneserve v5 CRM Application based at Cambs Direct Contact Centre in St Ives, Cambridgeshire. To include a Technical Support Helpdesk for logging and handling faults.
Ad hoc support to be available via staff with existing experience of troubleshooting and providing solutions with Oneserve v5 applications and that can provide full level of support, help and advice relating to that system. Must have the ability to support the system both remotely and onsite as necessary.

This will be an initial 12 month contract with the possibility to extend at 3 monthly intervals.

Bidders are invited to download and submit the attached RFQ document to elaine.matthews@cambridgeshire.gov.uk by 10.00am on 24th December 2012.

Clarification questions:
Any queries about this document, the procurement process, or the proposed contract itself, should be referred to:

Kim Blahyj Operational Support Analyst
Tel: 01480 373401 kim.blahyj@cambridgeshire.gov.uk

Please note that the deadline for questions is Thursday 20 Dec 2012 12 noon

 

Associated Documents

These documents are for information only. Please follow instructions for registration and receipt of full tender/quotation documentation.

 

Additional information

Contract Type One off
Procurement Process Quotation
Option to extend Initial period of 12 months with the option to extend at 3 monthly intervals
Estimated ValueText Description
Category Software, Information Communication Technology,
CPV codes 48000000, 72000000,
Suitable for SME YES

Document Available Until

24 December 2012
17 days

Submission Return By

24 December 2012
17 days

extend contract options:

Initial period of 12 months with the option to extend at 3 monthly intervals

Contact Details

Cambridgeshire County Council
Elaine Matthews
01480 373411

This contract is being managed by Cambridgeshire County Council . To request documentation contact Elaine.Matthews@cambridgeshire.gov.uk

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