IS Applications Development and System Integration Tender

IS Applications Development and System Integration Tender

Lot 1. The establishment of a Framework Agreement for Application Development and System Integration work. Lot 2. The selection of a System Integrator for the Customer Relationship Management and Billing tool being implemented for TW’s Retail, Non-Household business.


United Kingdom-Reading: IT services: consulting, software development, Internet and support

2014/S 134-241595

Contract notice – utilities

Services

Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Thames Water Utilities Limited
Procurement Support Centre – 3rd Floor East, c/o Mail Room, Rose Kiln Court
RG2 0BY Reading
UNITED KINGDOM
E-mail: procurement.support.centre@thameswater.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Main activity

Water

I.3)Contract award on behalf of other contracting entities

The contracting entity is purchasing on behalf of other contracting entities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting entity:

FA1225 IS Applications Development and System Integration.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Whole of Thames Water region.
NUTS code

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 8

Duration of the framework agreement

Duration in months: 60

II.1.5)Short description of the contract or purchase(s):

This OJEU notice covers two seperate Lots which will be assessed seperately;
Lot 1. The establishment of a Framework Agreement for Application Development and System Integration work.
Lot 2. The selection of a System Integrator for the Customer Relationship Management and Billing tool being implemented for TW’s Retail, Non-Household business.
Lot 1 – Suppliers will implement new business applications and associated processes, undertake major changes to current and legacy applications and deliver associated infrastructure solutions over the next two to five years. The total spend going through the framework has been estimated at over £200m over five years, with projects ranging in value from £0.5m to £75m.
The work will include all facets of IS project delivery, system integration and associated services for new or legacy systems including but not limited to:
— Service Strategy, IT Strategy, technical advice & planning,
— Enterprise Architecture Planning,
— Process improvement and design,
— Feasibility Analysis and blueprinting,
— Requirements Analysis,
— Solution design,
— Service design,
— Application development,
— Testing strategy and test planning,
— Data quality improvement and migration for service transition,
— Data management and information management,
— Information Security Management,
— IT Asset Management,
— Programme & project management,
— Quality control, quality assurance and quality management,
— Design assurance,
— System integration,
— Service validation and testing,
— Business Continuity Management & IT Disaster Recovery Management,
— Transition into ‘Business-as-usual’ operations (and potentially application support & service hosting).
Suppliers securing Framework Agreements would become part of the Thames Water IS Development Pool. This does not give the supplier any guarantee of work, but will enable the supplier to bid for individual projects of work over the forthcoming two to five years. The majority of individual projects will be sourced under this Framework via competitive tendering.
Thames Water will evaluate responses and issue an ITN to vendors successful in qualifying.
Thames Water requires a financial annual turnover of GBP 125,000,000 for qualification (pass/fail question).
Thames Water is also issuing a separate Notice that will allow prospective bidders to be elected on to a register, from which additional IS development work may be sourced. Such works are expected to be smaller or more niche pieces of IS development work. The QSN Notice for this register will be published within 10 days of this OJEU Notice.
Lot 2 – TW Retail Non-Household requires integration of a new CRM and Billing system(s) to enable the billing and relationship management for business customers receiving water and wastewater services. TW are seeking the integration of system(s) to deliver the following core capabilities for our Retail business:
— Prospect to sale, contract capture and account management,
— Pricing and development of products and services,
— Bill issue, read to cash, collections (accounts receivable) and payment management,
— Debt and Credit management incorporated into a billing system,
— Core customer interactions – inbound / outbound contact (queries, complaints, issue resolution) and customer data management,
— E-functionalities (e.g e-orders, e-billing, webapps capabilities, etc.),
— Managing initiation of non-primary offerings: trade effluent & other value add products and services,
— Reporting, analytics and consumption/benchmarking analysis,
— Interfacing with internal corporate systems,
— Interfacing and reconciling with market operator,
— Purchasing of wholesale services and reconciliation of wholesale and retail charges,
— Interfacing with external market registration systems and other third parties.
The level of integration to the existing estate will be decided later in the procurement process.
Context: From 1st April 2017, non-household customers in England will have the ability to choose their water supplier and sewerage services provider. TW non-household retail and wholesale business functions will therefore be participants in the new competitive non-household water market each with their own set of market obligations and commercial requirements.
In order to be compliant with this market and to provide effective services for its customers, TW are seeking to implement new system solutions, including Customer Relationship Management and Billing (CRB) capabilities for their non-household retail business functions and for their wholesale water and waste business functions.
It is anticipated that the system(s) will be required to calculate and bill charges for at least 250,000 customers (across at least 340,000 sites) and their associated measurement/usage data, for a number of products and services. The system needs to be flexible to meet the changing requirements of the market and scalable to support increases in customer volumes, in line with business retail market in the UK.

Please note that Lot 2 is to select a CRM and billing system integrator and not the tool, which is being selected under a seperate OJEU process (Ref: 2014/S 099-173726) which is now closed.

II.1.6)Common procurement vocabulary (CPV)

720000007259000072262000722121007221251772212445

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Information to be provided in the invitation to negotiate.

II.2.2)Information about options

Options: yes
Description of these options: Any agreement awarded for Lot 1 would be for an initial duration of 2 years, with options to extend annually up to a maximum overall term of 5 years.

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: IS Application Development & System Integration Framework

1)Short description:

Suppliers will implement new business applications and associated processes, undertake major changes to current and legacy applications and deliver associated infrastructure solutions over the next two to five years. The total spend going through the framework has been estimated at over GBP 200 m over 5 years, with projects ranging in value from GBP 0.5 m to GBP 75 m.
The work will include all facets of IS project delivery, system integration and associated services for new or legacy systems including but not limited to:
— Business and technical advisory and strategy,
— Process design,
— Blueprinting,
— Analysis,
— Application development,
— Testing strategy and governance,
— Data migration,
— Data and information management,
— Infrastructure and security,
— Project and programme management,
— Quality assurance,
— Design assurance,
— System integration,
— Integration testing,
— Disaster recovery and business continuity,
— Transition into support (and potentially support & hosting).
Suppliers securing Framework Agreements would become part of the Thames Water IS Development Pool. This does not give the supplier any guarantee of work, but will enable the supplier to bid for individual projects of work over the forthcoming two to five years. The majority of individual projects will be sourced under this Framework via competitive tendering.
Thames Water will evaluate responses and issue an ITN to vendors successful in qualifying.
Thames Water requires a financial annual turnover of GBP 125,000,000 for qualification (pass/fail question).
Thames Water is also issuing a separate Notice that will allow prospective bidders to be elected on to a register, from which additional IS development work may be sourced. Such works are expected to be smaller or more niche pieces of IS development work. The QSN Notice for this register will be published within 10 days of this OJEU Notice.
For the avoidance of doubt, submission for Lot 1 will not be considered for Lot 2 and submissions for Lot 2 will not be considered for Lot 1.

2)Common procurement vocabulary (CPV)

7200000072590000722620007221210072212517

Lot No: 2 Lot title: System Integration – Customer Relationship Management and Billing Tool

1)Short description:

Thames Water Retail Non-Household requires integration of a new CRM and Billing system(s) to enable the billing and relationship management for business customers receiving water and wastewater services. TW are seeking the integration of system(s) to deliver the following core capabilities for our Retail business:
— Prospect to sale, contract capture and account management,
— Pricing and development of products and services,
— Bill issue, read to cash, collections (accounts receivable) and payment management,
— Debt and Credit management incorporated into a billing system,
— Core customer interactions – inbound / outbound contact (queries, complaints, issue resolution) and customer data management,
— E-functionalities (e.g e-orders, e-billing, webapps capabilities, etc.),
—Managing initiation of non-primary offerings: trade effluent & other value add products and services,
— Reporting, analytics and consumption/benchmarking analysis,
— Interfacing with internal corporate systems,
— Interfacing and reconciling with market operator,
— Purchasing of wholesale services and reconciliation of wholesale and retail charges,
— Interfacing with external market registration systems and other third parties.
The level of integration to the existing estate will be decided later in the procurement process.
Context: From 1st April 2017, non-household customers in England will have the ability to choose their water supplier and sewerage services provider. TW non-household retail and wholesale business functions will therefore be participants in the new competitive non-household water market each with their own set of market obligations and commercial requirements.
In order to be compliant with this market and to provide effective services for its customers, TW are seeking to implement new system solutions, including Customer Relationship Management and Billing (CRB) capabilities for their non-household retail business functions and for their wholesale water and waste business functions.
It is anticipated that the system(s) will be required to calculate and bill charges for at least 250 000 customers (across at least 340 000 sites) and their associated measurement/usage data, for a number of products and services. The system needs to be flexible to meet the changing requirements of the market and scalable to support increases in customer volumes, in line with business retail market in the UK
Thames Water requires a financial annual turnover of GBP 125 000 000 for qualification (pass/fail question).
For the avoidance of doubt, submission for Lot 1 will not be considered for Lot 2 and submissions for Lot 2 will not be considered for Lot 1.

2)Common procurement vocabulary (CPV)

72222300722124457224600072260000722630007226600072590000

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Bonds and/or parent company guarantees of performance and financial standing may be required.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Specified in the Invitation to Negotiate.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Consortia may be required to form a legal entity prior to any award.

III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Specified in the Invitation to Negotiate.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As detailed in section VI.3 and the PQQ surveys.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As detailed in section VI.3 and the PQQ surveys.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: As detailed in section VI.3 and the PQQ surveys.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate

IV.2.2)Information about electronic auction

An electronic auction will be used: yes
Additional information about electronic auction: Thames Water reserved the right to use an electronic auction if it so desires.
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting entity:

FA1225

IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents

IV.3.4)Time limit for receipt of tenders or requests to participate

4.8.2014 – 12:00

IV.3.5)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: For Lot 1 – between 2 to 5 years. Lot 2 is a non-recurrent project.

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information:

All suppliers who wish to respond to this OJEU notice must request a pre-qualification questionnaire (PQQ) by emailingprocurement.support.centre@thameswater.co.uk providing the following details:

Company Name
Contact Name
Contact Email
Contact Telephone
Project being applied for (please state the title used in section II.1.1 of this notice)
Thames Water’s Procurement Support Centre will then send you an email (to the email address provided by you) setting out login details for Thames Water’s eSourcing system (IASTA).
To view the PQQ surveys you will need to login to Thames Water’s eSourcing system (IASTA). Should you wish to submit a response(s), you must complete and submit it on Thames Water’s eSourcing system by the date and time stated in the PQQ. If you wish to apply for Lot 1 only you must complete the PQQ survey marked Lot 1. If you wish to apply for Lot 2 only you must complete the PQQ survey marked Lot 2. If you wish to apply for both Lots 1 & 2, you must complete both PQQ surveys. Further instructions for bidders are set out within the PQQ surveys.
Thames Water requires a financial annual turnover of GBP 125 000 000 for qualification.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Thames Water Utilities Limited will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
The Utilities Contracts Regulations (SI 2006 No 6) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

11.7.2014

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