Barbican Centre Ticketing System Contract
The Barbican Centre is looking to procure a new ticketing system, the new system will need to incorporate other currently separate systems for fundraising and mass mailing.
United Kingdom-London: Sales, marketing and business intelligence software package
Section I: Contracting authority
I.1)Name and addresses
Telephone: +44 2076063030
NUTS code: UKI
I.4)Type of the contracting authority
Section II: Object
The Barbican Centre Ticketing System Contract.
II.1.2)Main CPV code
II.1.3)Type of contract
The Barbican Centre is looking to procure a new ticketing system, the new system will need to incorporate other currently separate systems for fundraising and mass mailing. The new system will be required to link with the existing databases managed by the Barbican’s in house IT team. The new supplier will also need to migrate system data as well as building the system to suit the Barbican’s requirements.
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
The Barbican Centre
II.2.4)Description of the procurement:
— Ability to sell tickets, memberships, donations and other products either as general admission or off pre-defined seating plans.
— SaaS (Software as a Service) architecture Cloud based / Hosted externally.
— Web browser enable sales and administrative interface.
— Comprehensive and configurable REST API interface to facilitate online sales and integration with other systems.
— All customer data must be owned and controlled by the CoL/Barbican.
— Configurable and granular data protection controls compliant with forthcoming GDPR regulations.
— PCI compliant payment processing.
— Ability to tokenise credit card payments.
— Inbuilt data sharing controls to facilitate ACE (Arts Council England) data sharing scheme.
— Ability to provide comprehensive Financial reporting and API interface to BI (Business Intelligence) Visualisation Software.
— Documented API allowing for development of a sales and customer interaction website OR a branded vendor delivered sub domain website to offer the same.
— Pick your own seat functionality for customers purchasing online.
— Integration with online, in person and telephone credit card authorisation system.
— Ability to offer general admission and numbered seats, for the same event.
— Ability to offer multiple seating plans per auditorium.
— Ability offer multiple prices for the same seat.
— Ability to have multiple price levels in the same auditorium.
— Ability to restrict access to system functions to a per user basis.
— Ability to issue physical printed tickets, along with print at home and digital tickets.
— Ability to scale the system to allow for peak sales periods of 3 000 transactions per hour.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Optional 2 year contract extension.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
Royal Courts of Justice, The Strand
VI.4.2)Body responsible for mediation procedures
Royal Courts of Justice, The Strand
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: