Barbican Centre Ticketing System Contract

Barbican Centre Ticketing System Contract

The Barbican Centre is looking to procure a new ticketing system, the new system will need to incorporate other currently separate systems for fundraising and mass mailing. 

United Kingdom-London: Sales, marketing and business intelligence software package

2017/S 206-425512

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Mayor and Commonalty and Citizens of the City of London
United Kingdom
Telephone: +44 2076063030
NUTS code: UKI
Internet address(es):Main address:

Address of the buyer profile:

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


The Barbican Centre Ticketing System Contract.

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The Barbican Centre is looking to procure a new ticketing system, the new system will need to incorporate other currently separate systems for fundraising and mass mailing. The new system will be required to link with the existing databases managed by the Barbican’s in house IT team. The new supplier will also need to migrate system data as well as building the system to suit the Barbican’s requirements.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKI
Main site or place of performance:

The Barbican Centre

Silk St



II.2.4)Description of the procurement:

— Ability to sell tickets, memberships, donations and other products either as general admission or off pre-defined seating plans.

— SaaS (Software as a Service) architecture Cloud based / Hosted externally.

— Web browser enable sales and administrative interface.

— Comprehensive and configurable REST API interface to facilitate online sales and integration with other systems.

— All customer data must be owned and controlled by the CoL/Barbican.

— Configurable and granular data protection controls compliant with forthcoming GDPR regulations.

— PCI compliant payment processing.

— Ability to tokenise credit card payments.

— Inbuilt data sharing controls to facilitate ACE (Arts Council England) data sharing scheme.

— Ability to provide comprehensive Financial reporting and API interface to BI (Business Intelligence) Visualisation Software.

— Documented API allowing for development of a sales and customer interaction website OR a branded vendor delivered sub domain website to offer the same.

— Pick your own seat functionality for customers purchasing online.

— Integration with online, in person and telephone credit card authorisation system.

— Ability to offer general admission and numbered seats, for the same event.

— Ability to offer multiple seating plans per auditorium.

— Ability offer multiple prices for the same seat.

— Ability to have multiple price levels in the same auditorium.

— Ability to restrict access to system functions to a per user basis.

— Ability to issue physical printed tickets, along with print at home and digital tickets.

— Ability to scale the system to allow for peak sales periods of 3 000 transactions per hour.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

Optional 2 year contract extension.

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 22/11/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

High Court of England and Wales
Royal Courts of Justice, The Strand
United Kingdom

VI.4.2)Body responsible for mediation procedures

High Court of England and Wales
Royal Courts of Justice, The Strand
United Kingdom
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Cabinet Office
70 Whitehall
United Kingdom

VI.5)Date of dispatch of this notice:



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