Now it has gone into administration we can’t get our TV repaired under the guarantee
We bought a TV from Comet and took out comprehensive insurance through the store. After developing a fault, the TV was collected for repair in November. We were told we would get it back within three days. After several weeks, they said they had no idea when it would be ready because Comet had gone into administration and there was only a skeleton staff. I was even told off for persisting. TY, Glasgow
Deloitte, the administrator appointed to manage the chain, promises customers that warranties are unaffected by Comet’s troubles since policies are administered by a third party, The Warranty Group. Alas, it appears that somebody forgot to tell The Warranty Group that a batch of televisions, including yours, were left languishing untended at the Comet repair centre in Skelmersdale.
“We’ve been working with the administrators to ensure a seamless transfer of repair management but we have had to rely on information provided by the administrators,” said a spokeswoman.
Since there was no chance of Comet’s skeletal staff repairing them all, they were dispatched to another repairer and happily you received your set just in time for Christmas viewing.
If you need help email Anna Tims at firstname.lastname@example.org or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number.