BBC Tender for Interactive Telephony Services

BBC Tender for Interactive Telephony Services

The BBC is seeking suppliers that will offer a fully managed service be that directly or indirectly via sub-contracted parties. A fully managed service would include but not be limited to securing and maintaining numbers, testing, providing a support team to include account management and technical support.

UK-London: Telephone and data transmission services

2012/S 247-407874

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

The British Broadcasting Corporation (BBC)
Broadcasting House, Portland Place
For the attention of: Rebecca Chisholm
W1A 1AA London
UNITED KINGDOM
Telephone: +44 2087525729
E-mail: rebecca.chisholm@bbc.co.uk
Fax: +44 2080082656

Internet address(es):

General address of the contracting authority: http://www.bbc.co.uk/supplying/

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Other: Broadcasting
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
Provision of Interactive Telephony Services
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 5: Telecommunications services
Main site or location of works, place of delivery or of performance: BBC sites across the United Kingdom – please refer to the full list of sites contained within the PQQ Information Pack attached to the PQQ.
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement
Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 4
Duration of the framework agreement

Duration in months: 24
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 2 000 000 and 2 600 000 GBP

II.1.5)Short description of the contract or purchase(s)
The BBC is seeking suppliers that will offer a fully managed service be that directly or indirectly via sub-contracted parties. A fully managed service would include but not be limited to securing and maintaining numbers, testing, providing a support team to include account management and technical support, escalation and contingency plans, agreement of work orders and any project-specific special terms (if appropriate), data management and financial reconciliation, financial and other reporting. In relation to the majority of call-offs under the framework agreements, the BBC will contract on a revenue share basis. However it is anticipated that some solutions may carry fixed costs that cannot be expected to be recovered (i.e. campaigns with very small call volumes or additional facilities, e.g. refunds). For
these call-offs, the relevant contract will be concluded on a fixed fee basis. Such fixed fees have been up to 10% of the total value under the existing Frameworks and the BBC estimates that it will not be more than 10% under the new frameworks. Therefore the BBC confirms that these frameworks are for the provision of a services concession and as such the BBC is under no obligation under the Public Contracts regulations 2006 to publish this OJEU notice and is doing so and following the restricted procedure on a voluntary basis. These frameworks will cover both in-house and independent commissions for the BBC, with in- house productions call-offs making up around 60% of the total value. In respect of independent commissions, independent production companies will make call-offs directly with suppliers. Solutions must be scalable appropriately (some promotions may involve up to 12 million calls from fixed line telephony per annum and this may vary in the future). Solutions must have the ability to be aggregated with other interactivity such as online and SMS. Solutions must be able to process data for refund scenarios.
II.1.6)Common procurement vocabulary (CPV)

64210000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
Options: yes
Description of these options: 24 month initial framework agreement, with the option to extend the agreements twice by up to 12 months on each occasion.
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
Guarantees may be required.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Where there is more than one economic operator, the BBC reserves the right to require a grouping of economic operators to take a particular legal form or to require a single economic operator to take primary liability or to require that each party undertakes joint and several liability.
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions – How to Express Interest in this Tender:
1. You should first go to the BravoSolution eTendering portal at the following link: https://www.bbc.bravosolution.co.uk

2. Once in the BravoSolution portal you have 2 possible options:
a) WITHOUT HAVING TO REGISTER you can select ‘View tender opportunities’ and click on ‘Current Opportunities’ to view a summary of this project. If you would then like to formally express an interest and view the documentation you should follow the instructions in b) below.
b) Register your company (if not already registered) by clicking on the ‘Register’ button (this is only required once). Next, you should accept the terms and conditions and click continue – Enter your correct business and user details – Note the username you chose and click Save when complete – You will shortly receive an email with your unique password (please keep this secure). You can now formally express an interest in this tender.
3. Express an Interest in the tender – Login to the portal with the
username/password – Click the PQQs / ITTs Open To All Suppliers link. (These are Pre- Qualification Questionnaires or Invitations to Tender open to any registered supplier) – Click on the relevant PQQ/ ITT to access the content. – Click the Express Interest button in the Actions box on the left-hand side of the page. – This will move the PQQ /ITT into your My PQQs/ My ITTs page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking the Settings and Buyer Attachments in the Actions box. 4. Responding to the tender – You can now choose to Reply or Decline to Respond (please give a reason if rejecting) – You can now use the Messages function to communicate with the buyer and seek any clarification – Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button in the Actions box on the left-hand
side of the page. If you require any further assistance please consult the
online help, or contact the eTendering help desk(contact details can be found at https://bbc.bravosolution.co.uk).

III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: The BBC will evaluate technical ability/financial standing of the bidders in accordance with Articles 45 to 52 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006, and a detailed explanation of the evaluation methodology and minimum criteria to be satisfied are set out in the Pre-Qualification Questionnaire.
Minimum level(s) of standards possibly required: E-commerce:
Must be able to invoice electronically via OB10 or SSS
Must be able to receive orders via email
Financial Standing:
Must have a minimum annual turnover of £150,000 p.a. in the last 3 audited financial years
Must have insurance for the following amounts and risks or have written confirmation from an insurer or broker that insurance for the following amounts and risks is available to the Applicant on normal commercial terms at normal commercial rates:
£5m compensation insurance cover for employers liability/workers insurance
£5m insurance cover for professional indemnity/errors or omissions
£3m insurance cover for public/general liability
£250,000 crime cover where collection of money is handled
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
The BBC will evaluate technical ability/financial standing of the bidders in accordance with Articles 45 to 52 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006, and a detailed explanation of the evaluation methodology and minimum criteria to be satisfied are set out in the Pre-Qualification Questionnaire.
Minimum level(s) of standards possibly required:
Compliance:
Must have necessary prior permissions from and registrations with PhonepayPlus
Must be compliant with Ofcom’s Broadcasting Code
Must be compliant with PhonepayPlus’ Code of Practice
Must be compliant with UK Data Protection and Privacy Laws or Laws and agreements that are equivalent, such as the Safe Harbour Agreement
Must be compliant with BBC Data Protection Policy
Must be compliant with BBC Information Security Policy
(BBC Policies and Guidelines can be found at http://www.bbc.co.uk/guidelines)

Must be willing to be audited by a third party auditor.

III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: yes
Reference to the relevant law, regulation or administrative provision: Must have necessary prior permissions from and registrations with PhonepayPlus
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 5: and maximum number 10
Objective criteria for choosing the limited number of candidates: The BBC will evaluate technical ability/financial standing of the bidders in accordance with Articles 45 to 52 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006, and a detailed explanation of the evaluation methodology and minimum criteria to be satisfied are set out in the Pre-Qualification Questionnaire.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
PROC2012/24/RC/ITACU
IV.3.2)Previous publication(s) concerning the same contract

Notice number in the OJEU: 2008/S 205-272830 of 22.10.2008

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
18.1.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
4.2.2013
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published: December 2016
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

In the case of technology requirements, the BBC may involve its technology partner (Atos IT Solutions and Services Limited) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders.However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document. To prevent BBC eTendering portal email alerts from being quarantined by your organisation’s fire wall or spam filter, you are advised to instruct your IT team to accept all emails with a .BravoSolution.co.uk extension (our portal provider) or from help@bravosolution.co.uk. If Section II.1.9 shows ‘Yes’, variants will be accepted provided they meet the core requirements of the project.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:20.12.2012

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