BBC Web Performance Monitoring Services 2016
The BBC is seeking to establish a roster of suppliers under a framework agreement (via call-offs) with pricing options to provide web performance monitoring services.
United Kingdom-London: Computer-related services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
The British Broadcasting Corporation (BBC)
Broadcasting House, Portland Place
For the attention of: Gillinder Joseph
W1A 1AA London
General address of the contracting authority: www.bbc.co.uk/supplying
Electronic access to information: https://bbc.bravosolution.co.uk
Electronic submission of tenders and requests to participate: https://bbc.bravosolution.co.uk
Tenders or requests to participate must be sent to: BBC
Internet address: https://bbc.bravosolution.co.uk
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: BBC sites across the United Kingdom — please refer to the full list of sites contained within the PQQ Information Pack attached to the PQQ.
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Information on framework agreement
maximum number of participants to the framework agreement envisaged: 3
Duration of the framework agreement
Duration in years: 4
Estimated total value of purchases for the entire duration of the framework agreement
Estimated value excluding VAT:
Range: between 400 000 and 600 000 GBP
II.1.5)Short description of the contract or purchase(s)
The performance web monitoring services will be used primarily by the BBC’s in-house teams responsible for the operation of BBC Online who carry out operational end-to-end monitoring of all of the BBC’s audience-facing online services, including monitoring the infrastructure, platform, applications and components making up these services and performance of these services as perceived by end-users, and pro-actively detecting events that are potentially detrimental to performance and the services.
The BBC is seeking a roster of suppliers to provide a best in class, flexible, fit-for-purpose, cost-effective, on-demand web performance monitoring solution to externally monitor the performance of the BBC’s key audience-facing online products and services and content available in the United Kingdom and internationally on standard web platforms (including desktop and web mobile). Suppliers will have experience working across multiple platforms, including mobile (e.g. Apple iOS), interactive, IPTV and standard web platforms, and will have the ability to respond to rapid changes occurring in the technology market as new technology, format and devices appear and existing solutions require refreshing.
The roster will replace the BBC’s existing roster for web performance monitoring and the successful suppliers will work with the BBC to configure their solution so as to provide a smooth and timely transition from the BBC’s existing suppliers.
It is expected that this framework will begin in the week commencing 9.5.2016. The duration of the framework will be 24 months with an option to extend by 12 months plus a further 12 months (48 months in total).
Procurement documentation can be accessed at: https://bbc.bravosolution.co.uk
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
II.2.2)Information about options
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once):
— You should 1st go to www.bbc.co.uk/supplying/livetenders.shtml and follow the link to the BravoSolution eSourcing portal: (https://bbc.bravosolution.co.uk) and click the purple button to ‘Register’;— Accept the terms and conditions and click ‘Continue’;
— Enter your correct business and user details;
— Note the username you chose and click ‘Save’ when complete;
— You will shortly receive an email with your unique password (please keep this secure).
2. Express an Interest in the Tender:
— Login to the portal with the username/password;
— Click the ‘PQQs/ITTs Open to all Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier);
— Click on the relevant ‘PQQ/ITT’ to access the content;
— Click the ‘Express Interest’ button in the Actions box on the left-hand side of the page;
— This will move thePQQ /ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only);
— You can now access any attachments by clicking the ‘Settings and Buyer Attachments’ in the Actions box;
3. Responding to the Tender:
— You can now choose to ‘Reply’ or ‘Decline’ to Respond (please give a reason, if rejecting);
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification;
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT;
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available);
— You must then submit your reply using the ‘Submit Response’ button in the Actions box on the left-hand side of the page.
If you require any further assistance, please consult the online help or contact the eTendering help desk (contact details can be found at:https://bbc.bravosolution.co.uk)
III.2.2)Economic and financial ability
Minimum level(s) of standards possibly required: Please refer to Section F4 in the PQQ Information pack.
The BBC will evaluate technical ability/financial standing of the bidders in accordance with Articles 45 to 52 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006 and a detailed explanation of the evaluation methodology and minimum criteria to be satisfied are set out in the Pre-Qualification Questionnaire.
Minimum level(s) of standards possibly required:
Please refer to Section F4 in the PQQ Information pack.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Objective criteria for choosing the limited number of candidates: The BBC will evaluate technical ability/financial standing of the bidders in accordance with Articles 45 to 52 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006 and a detailed explanation of the evaluation methodology and minimum criteria to be satisfied are set out in the Pre-Qualification Questionnaire.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2.2)Information about electronic auction
Additional information about electronic auction: The BBC may carry out an electronic reverse auction if appropriate, and where applicable, tenderers will be informed in due course.
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.8)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
In the case of technology requirements, the BBC may involve its technology partner (Siemens IT Solutions and Services Limited) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders. However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in Sterling and all payments will be made in Sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document. To prevent BBC eTendering portal email alerts from being quarantined by your organisation’s fire wall or spam filter, you are advised to instruct your IT team to accept all emails with @BravoSolution.co.uk extension (our portal provider) or from firstname.lastname@example.org if Section II.1.9) shows ‘Yes’, variants will be accepted provided they meet the core requirements of the project.
Electronic ordering will be used, and electronic invoicing will be accepted, and electronic payment will be used.
VI.4.1)Body responsible for appeal procedures
W1A 1AA London
Body responsible for mediation procedures
W1A 1AA London
VI.5)Date of dispatch of this notice: