BBC Web Performance Monitoring Services 2016

BBC Web Performance Monitoring Services 2016

The BBC is seeking to establish a roster of suppliers under a framework agreement (via call-offs) with pricing options to provide web performance monitoring services.

United Kingdom-London: Computer-related services

2016/S 002-001668

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

The British Broadcasting Corporation (BBC)
Broadcasting House, Portland Place
For the attention of: Gillinder Joseph
W1A 1AA London
UNITED KINGDOM
E-mail: joseph.gillinder@bbc.co.uk

Internet address(es):

General address of the contracting authority: www.bbc.co.uk/supplying

Electronic access to information: https://bbc.bravosolution.co.uk

Electronic submission of tenders and requests to participate: https://bbc.bravosolution.co.uk

Tenders or requests to participate must be sent to: BBC
Internet address: https://bbc.bravosolution.co.uk

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Other: broadcasting

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

BBC Web Performance Monitoring Services 2016.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: BBC sites across the United Kingdom — please refer to the full list of sites contained within the PQQ Information Pack attached to the PQQ.

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 3

Duration of the framework agreement

Duration in years: 4

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 400 000 and 600 000 GBP

II.1.5)Short description of the contract or purchase(s)

The BBC (on behalf of the BBC and BBC affiliates) is seeking to establish a roster of suppliers under a framework agreement (via call-offs) with pricing options to provide web performance monitoring services and associated services for the BBC’s online products and services.
The performance web monitoring services will be used primarily by the BBC’s in-house teams responsible for the operation of BBC Online who carry out operational end-to-end monitoring of all of the BBC’s audience-facing online services, including monitoring the infrastructure, platform, applications and components making up these services and performance of these services as perceived by end-users, and pro-actively detecting events that are potentially detrimental to performance and the services.
The BBC is seeking a roster of suppliers to provide a best in class, flexible, fit-for-purpose, cost-effective, on-demand web performance monitoring solution to externally monitor the performance of the BBC’s key audience-facing online products and services and content available in the United Kingdom and internationally on standard web platforms (including desktop and web mobile). Suppliers will have experience working across multiple platforms, including mobile (e.g. Apple iOS), interactive, IPTV and standard web platforms, and will have the ability to respond to rapid changes occurring in the technology market as new technology, format and devices appear and existing solutions require refreshing.
The roster will replace the BBC’s existing roster for web performance monitoring and the successful suppliers will work with the BBC to configure their solution so as to provide a smooth and timely transition from the BBC’s existing suppliers.
It is expected that this framework will begin in the week commencing 9.5.2016. The duration of the framework will be 24 months with an option to extend by 12 months plus a further 12 months (48 months in total).

Procurement documentation can be accessed at: https://bbc.bravosolution.co.uk

II.1.6)Common procurement vocabulary (CPV)

72500000, 72316000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The duration of the framework will be 24 months with an option to extend by 12 months plus a further 12 months (48 months in total).

II.2.2)Information about options

Options: yes
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Guarantees may be required.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Where there is more than 1 economic operator, the BBC reserves the right to require a grouping of economic operators to take a particular legal form or to require a single economic operator to take primary liability or to require that each party undertakes joint and several liability.
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions:
How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once):
— You should 1st go to www.bbc.co.uk/supplying/livetenders.shtml and follow the link to the BravoSolution eSourcing portal: (https://bbc.bravosolution.co.uk) and click the purple button to ‘Register’;— Accept the terms and conditions and click ‘Continue’;
— Enter your correct business and user details;
— Note the username you chose and click ‘Save’ when complete;
— You will shortly receive an email with your unique password (please keep this secure).
2. Express an Interest in the Tender:
— Login to the portal with the username/password;
— Click the ‘PQQs/ITTs Open to all Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier);
— Click on the relevant ‘PQQ/ITT’ to access the content;
— Click the ‘Express Interest’ button in the Actions box on the left-hand side of the page;
— This will move thePQQ /ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only);
— You can now access any attachments by clicking the ‘Settings and Buyer Attachments’ in the Actions box;
3. Responding to the Tender:
— You can now choose to ‘Reply’ or ‘Decline’ to Respond (please give a reason, if rejecting);
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification;
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT;
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available);
— You must then submit your reply using the ‘Submit Response’ button in the Actions box on the left-hand side of the page.

If you require any further assistance, please consult the online help or contact the eTendering help desk (contact details can be found at:https://bbc.bravosolution.co.uk)

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: The BBC will evaluate technical ability/financial standing of the bidders in accordance with Articles 45 to 52 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006 and a detailed explanation of the evaluation methodology and minimum criteria to be satisfied are set out in the Pre-Qualification Questionnaire.
Minimum level(s) of standards possibly required: Please refer to Section F4 in the PQQ Information pack.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
The BBC will evaluate technical ability/financial standing of the bidders in accordance with Articles 45 to 52 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006 and a detailed explanation of the evaluation methodology and minimum criteria to be satisfied are set out in the Pre-Qualification Questionnaire.
Minimum level(s) of standards possibly required:
Please refer to Section F4 in the PQQ Information pack.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 1: and maximum number 6
Objective criteria for choosing the limited number of candidates: The BBC will evaluate technical ability/financial standing of the bidders in accordance with Articles 45 to 52 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006 and a detailed explanation of the evaluation methodology and minimum criteria to be satisfied are set out in the Pre-Qualification Questionnaire.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: yes
Additional information about electronic auction: The BBC may carry out an electronic reverse auction if appropriate, and where applicable, tenderers will be informed in due course.
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

PROC 2015 80 JG

IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

1.2.2016 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

In the case of technology requirements, the BBC may involve its technology partner (Siemens IT Solutions and Services Limited) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders. However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in Sterling and all payments will be made in Sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document. To prevent BBC eTendering portal email alerts from being quarantined by your organisation’s fire wall or spam filter, you are advised to instruct your IT team to accept all emails with @BravoSolution.co.uk extension (our portal provider) or from help@bravosolution.co.uk if Section II.1.9) shows ‘Yes’, variants will be accepted provided they meet the core requirements of the project.

Electronic ordering will be used, and electronic invoicing will be accepted, and electronic payment will be used.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

BBC
Portland Place
W1A 1AA London

Body responsible for mediation procedures

BBC
Portland Place
W1A 1AA London

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

31.12.2015

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