Break Fix Hardware Support Framework Hampshire County Council

Break Fix Hardware Support Framework Hampshire County Council

Hampshire County Council together with schools and partners is seeking to renew its Break Fix Hardware Support Framework Agreement initially conducting an informal briefing session and market testing exercise, the objective of which will be to understand the scope and range of hardware break fix services available. Max number: 10.

United Kingdom-Winchester: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

2014/S 092-161849

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Hampshire County Council
The Castle Winchester, Hampshire
Contact point(s): Procurement Support Team
For the attention of: Adrian Hull
SO23 8UJ Winchester
UNITED KINGDOM
Telephone: +44 1962832323
E-mail: procurement.support@hants.gov.uk

Internet address(es):

General address of the contracting authority: http://www.hants.gov.uk/

Address of the buyer profile: https://in-tendhost.co.uk/hampshire

Electronic access to information: https://in-tendhost.co.uk/hampshire

Electronic submission of tenders and requests to participate: https://in-tendhost.co.uk/hampshire

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Break Fix Hardware Support Framework.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
NUTS code UK,UKJ33

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 10

Duration of the framework agreement

Duration in years: 4

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 1 and 6 400 000 GBP

II.1.5)Short description of the contract or purchase(s)

Hampshire County Council together with schools and partners is seeking to renew its Break Fix Hardware Support Framework Agreement initially conducting an informal briefing session and market testing exercise, the objective of which will be to understand the scope and range of hardware break fix services available. These could potentially include all associated services that support hardware devices (imaging, deployment, support & disposal) but exclude the actual ordering and supply of hardware products.

II.1.6)Common procurement vocabulary (CPV)

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II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Information about lots

Lot No: 1 Lot title: Desktop Devices Support

1)Short description

Support of desktop devices including fixing, replacing, imaging & configuration, disposing, removal and recycling, asset tagging. Levels of service to range from basic to complex 24/7 (e.g. Bronze, Silver, Gold)

2)Common procurement vocabulary (CPV)

50300000503200005032100050322000503230005032310050323200503240007261100072600000726100007251000072540000

3)Quantity or scope

Estimated value excluding VAT:
Range: between 1 and 2 300 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 2 Lot title: Datacentre Critical Services

1)Short description

Datacentre critical services support, all aspects and scenarios.

2)Common procurement vocabulary (CPV)

50300000503200005032100050322000503230005032310050323200503240007261100072600000726100007251000072540000

3)Quantity or scope

Estimated value excluding VAT:
Range: between 1 and 3 800 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 3 Lot title: Other Devices

1)Short description

Support for other devices such as Apple Mac, Whiteboards, Netbooks, batteries (consumables), all aspects and scenarios.

2)Common procurement vocabulary (CPV)

50300000503200005032100050322000503230005032310050323200503240007261100072600000726100007251000072540000

3)Quantity or scope

Estimated value excluding VAT:
Range: between 1 and 300 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

The Contracting Authority reserves the right to require deposits, guarantees, bonds, warranties and other forms of appropriate security. As defined in the procurement documentation. Any requirement for deposits and/or guarantees would need to be satisfied prior to contract award.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

No special legal form will be required. In the case of organisations applying as a consortia or joint venture, full details for each member is required. It will be necessary for each member to sign an undertaking that they shall be jointly and severally responsible for the performance of the contract. As defined in the procurement documentation.
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: In accordance with Articles 43 to 51 of Directive 2004/18/EC as amended by S.I. 2007/2157, 2009/2992, 2011/1441 and Regulation 23 of the Public Contracts Regulations 2006 as amended by ‘The Public Contracts (Amendment) Regulations 2009′, and as set out in the tender documents. Organisations are advised it is a condition of this contract that all managers and operatives (including subcontractors) are suitably competent to execute all trades and operations encompassed by these Contracts in full compliance with UK legislation.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: In accordance with Articles 43 to 51 of Directive 2004/18/EC as amended by S.I. 2007/2157, 2009/2992, 2011/1441; and Regulation 24 of the Public Contracts Regulations 2006 as amended by The Public Contracts (Amendment) Regulations 2009, and as set out in the tender documents.
Minimum level(s) of standards possibly required: Financial Stability rating to be assessed by N2 Check, details included in the tender documents, failing this will result in your bid being rejected.
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 10: and maximum number 20
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

R.B503453

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2014/S 31-050073 of 13.2.2014

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

16.6.2014 – 14:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Further information about Hampshire County Council can be found at http://www.hants.gov.uk/

Suppliers are required to register their company details on the County Council’s electronic e-tendering system, In-tend. No charge is made for registration or access to this system. Full details and user guides on how to register and operate the system are available via the link https://in-tendhost.co.uk/hampshire

The framework is intended to be accessible to the following Indicative list of contracting authorities:
Hampshire County Council, East Hampshire District Council, East Sussex County Council, Dorset County Council, Havant Borough Council, Hampshire Constabulary, Hampshire Fire & Rescue Service and Thames Valley Police.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

9.5.2014

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