Business Operations IT Tender

Business Operations IT Tender

LOT 1 – Business Operations. This will include the detailed design, construction, configuration, integration, testing and implementation of a scalable Business Operations IT system(s), on-going continuous operation, and support and maintenance of the system(s) constructed.

UK-London: IT services: consulting, software development, Internet and support

2012/S 232-381985

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Transport for London – Surface Transport
Palestra 197 Blackfriars Road
Contact point(s): www.tfl.gov.uk/eprocurement
For the attention of: Chris Jones
SE1 8NJ London
UNITED KINGDOM
Telephone: +44 2030541634
E-mail: chris.j.jones@tfl.gov.uk

Internet address(es):

General address of the contracting authority: www.tfl.gov.uk

Address of the buyer profile: http://www.tfl.gov.uk/eprocurement

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Greater London Authority (GLA)

other authorities

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
Business Operations and Enforcement Operations.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 27: Other services
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
The contracts which the Contracting Authority wishes to award pursuant to this procurement process will cover Business and Enforcement operations including IT and other services described in more detail below, to support its current road user charging schemes (including Congestion Charging) and potential future road and infrastructure charging schemes.
LOT 1 – Business Operations. This will include the detailed design, construction, configuration, integration, testing and implementation of a scalable Business Operations IT system(s), on-going continuous operation, and support and maintenance of the system(s) constructed. Data quality analysis, data migration, integration testing and proving will be required, together with working with other Economic Operators. The Economic Operator will provide and operate support services to include: a contact centre that will manage customer accounts, providing a number of channels for customer communications, charge payment processing, discount processing, event and returns processing, enquiry and complaint handling and financial accounting. These and other related support services will relate to road and infrastructure user charging schemes (including Congestion Charging) and any other relevant charging schemes.
LOT 2 – Enforcement Operations. This will include detailed design, construction, configuration, integration, testing and implementation of a scalable Enforcement Operations IT system(s), on-going continuous operation, and support and maintenance of the system(s) constructed. Data quality analysis, data migration, integration testing and proving will be required, together with working with other Economic Operators. The Economic Operator will provide and operate support services to include: validating potential contraventions before raising penalty charges for non-compliance with the relevant scheme, the issue of all Penalty Charge Notices (PCNs) and the operation of a contact centre that will manage customer payments, queries, representations and appeals. These and other related support services will relate to the Congestion Charging scheme, civil traffic offences such as contraventions of Yellow Box Junctions, Banned Turns, Bus Lanes, Parking and Loading, and any other relevant road and infrastructure user charging schemes. Objective The Contracting Authority’s objective is to award contracts to provide support to Business and Enforcement operations, to optimise and streamline the processes and system(s) by grouping of common activities together, and maximising the efficiency and synergies of these activities whilst ensuring scalability and flexibility to meet current and future requirements in the most cost effective and customer centric way. Implementation requires the ability to functionally separate Lots 1 and 2. The system(s) in each Lot must remain fit for purpose over the full term of any contract awarded. The Economic Operators appointed for each Lot may also be required to extend and/or upgrade the system(s) provided to support further charging schemes, including but not limited to road and infrastructure charging schemes, enforcement operations services, and to provide similar services that the Contracting Authority secure or provide, such as the London Cycle Hire Scheme, for other contracting authorities within or outside London either directly or as a sub-contractor to the Contracting Authority. The Contracting Authority reserves the right to award a single contract for both requirements, the details of the process of which will be provided in the Invitation to Participate.
II.1.6)Common procurement vocabulary (CPV)

72000000, 63712000, 48100000, 79990000, 98351110, 32260000, 79512000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants
Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
The scope of each contract covers the provision of the requisite system(s) and services for an anticipated period of up to 130 months from Go Live following the necessary development and implementation stage expected to be in the region of 16-24 months. The Contracting Authority reserves the right to amend the scope of the Lot structure and scale of the requirement at any time during the procurement process, or over the term of the contracts to provide for other road and infrastructure user charging schemes, Enforcement operations and/or upgrades in technology for this or any other related or similar requirements to be delivered from the resulting contracts, or separately as appropriate.
Estimated value excluding VAT:
Range: between 250 000 000,00 and 1 000 000 000,00 GBP
II.2.2)Information about options
Options: yes
Description of these options: 1) Extend the services to be provided to any additional charging schemes, operations or other projects or initiatives as described above and / or,
2) Require the Economic Operators to extend, update the IT infrastructure and system(s) used in any of the service requirements, and/or for any additional schemes, operations for similar projects or initiatives as requested by the Contracting
Authority and to take account of advances in technology generally.
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Duration in months: 154 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: Business Operations

1)Short description
This will include the detailed design, construction, configuration, integration, testing and implementation of a scalable Business Operations IT System(s), on-going continuous operation, and support and maintenance of the system(s) constructed. Data quality analysis, data migration, integration testing and proving will be required, together with working with other Economic Operators. The Economic Operator will provide and operate support services to include: a contact centre that will manage customer accounts, providing a number of channels for customer communications, charge payment processing, discount processing, event and returns processing, enquiry and complaint handling and financial accounting. These and other related support services will relate to the road and infrastructure user charging schemes (including Congestion Charging) and any other relevant charging schemes.
2)Common procurement vocabulary (CPV)

72000000, 63712000, 48100000, 79990000, 98351110, 32260000, 79512000

3)Quantity or scope
The scope of each contract covers the provision of the requisite system(s) and services for an anticipated period of up to 130 months from Go Live following the necessary development and implementation stage expected to be in the region of 16-24 months.
The Contracting Authority reserves the right to amend the scope of the Lot structure and scale of the requirement at any time during the procurement process, or over the term of the contracts to provide for other road and infrastructure user charging schemes, Enforcement operations and/or upgrades in technology for this or any other related or similar requirements to be delivered from the resulting contracts, or separately as appropriate.
4)Indication about different date for duration of contract or starting/completion
Duration in months: 154 (from the award of the contract)
5)Additional information about lots
The Contracting Authority anticipates a staged implementation of the respective Lots, with Lot 2 expected to Go Live in advance of Lot 1.
The Contracting Authority reserves the right to award a single contract for both requirements.
Lot No: 2 Lot title: Enforcement Operations
1)Short description
This will include detailed design, construction, configuration, integration, testing and implementation of a scalable Enforcement Operations IT System(s), on-going continuous operation, and support and maintenance of the system(s) constructed. Data quality analysis, data migration, integration testing and proving will be required, together with working with other Economic Operators. The Economic Operator will provide and operate support services to include: validating potential contraventions before raising penalty charges for non-compliance with the relevant scheme, the issue of all Penalty Charge Notices (PCNs) and will provide and the operation of a contact centre that will manage customer payments, queries, representations and appeals. These and other related support services will relate to the Congestion.
Charging scheme, civil traffic offences such as contraventions of Yellow Box Junctions, Banned Turns, Bus Lanes, Parking and Loading, and any other relevant road and infrastructure user charging schemes.
2)Common procurement vocabulary (CPV)

72000000, 63712000, 48100000, 79990000, 98351110, 32260000, 79512000

3)Quantity or scope
The scope of each contract covers the provision of the requisite system(s) and services for an anticipated period of up to 130 months from Go Live following the necessary development and implementation stage expected to be in the region of 16-24 months.
The Contracting Authority reserves the right to amend the scope of the Lot structure and scale of the requirements at any time during the procurement process, or over the term of the contracts to provide for other road and infrastructure user charging schemes, Enforcement operations and/or upgrades in technology for this or any other related or similar requirements to be delivered from the resulting contracts, or separately as appropriate.
4)Indication about different date for duration of contract or starting/completion
Duration in months: 154 (from the award of the contract)
5)Additional information about lots
The Contracting Authority anticipates a staged implementation of the respective Lots, with Lot 2 expected to Go Live in advance of Lot 1.
The Contracting Authority reserves the right to award a single contract for both requirements.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
The Contracting Authority’s requirements will be set out in the Invitations to Participate (ITP) documents, a Parent Company Guarantee or a Performance Bond may be required.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Details will be provided in the Invitations to Participate (ITP) documentation. Payment will be in pounds sterling and will normally be made by means of an electronic funds transfer.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
The Contracting Authority requires that any contracts awarded will be entered into by a single legal entity on behalf of the successful candidate(s).
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: The Contracting Authority requires that Economic Operators participating in this opportunity will be required to demonstrate compliance with the Payment Card Industry Standard (PCI), UK Data Protection Act, HMG CESG Data Protection and ISO27001 or equivalent and as updated from time to time.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: To express an interest in this opportunity, the Economic Operator needs to be registered on the Contracting Authority’s etendering portal. To register or to check if you are already registered log on to https://tfl.gov.uk/eprocurement.

It is important that Economic Operators read the instructions carefully on the home page before proceeding with a registration. To be considered for this opportunity the company must first complete the PQQ (eligibility criteria) condition of participation. An Economic Operator guidance document is attached within the “opportunity documents” section. This will give instructions to facilitate the submission. If you require any further assistance please consult the online help, contact the etendering help desk or send a message to the Contracting Authority via the clarifications area on the etendering portal.

III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Economic Operators should note that they will be additionally required to supply copies of at least 3 years of their audited accounts. The services of an independent third party financial assessment agency will also be used.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
Specific information and requirements will be detailed in the PQQ and Invitation to Participate (ITP) documents.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
competitive dialogue
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 3: and maximum number 5
Objective criteria for choosing the limited number of candidates: 1) Economic and Financial stability and capacity appropriate to contract. 2) Relevant experience and technical capacity and capability. Note: Number of candidates is on a per Lot basis.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
tfl_scp_000555
IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2012/S 127-210672 of 5.7.2012

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
7.1.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
The Contracting Authority is a complex organisation operating both as a Functional Body of the Greater London Authority (GLA) under the direction of the Mayor of London and as a provider of transport services. The services may be provided to the Contracting Authority and/or its subsidiaries or any other authority that is subject to the requirements of either EU directive 2004/17/EC or 2004/18/EC. Any part of the Contracting Authority and/or any of its subsidiaries may award contracts as appropriate.
The Contracting Authority reserves the right to withdraw from the procurement process and may award contracts in whole, in part, or not at all as a result of the competition called for by this notice and may amend the scope of services and / or content of lots during the procurement process or at any time during the term of any contract awarded. The Contracting Authority shall not be liable for any costs or expenses incurred by any Economic Operators in considering and/or responding to the procurement process.
All discussions and meetings will be conducted in English. Tenders and supporting documents must be priced in sterling and all payments made under the contracts will be in sterling.
The Contracting Authority intends to use electronic means including the internet in carrying out the procurement process.
The Contracting Authority strongly supports and implements the Greater London Authority Group Responsible Procurement Policy. Details about the policy can be found on www.london.gov.uk/rp. Further details as to the application of the Greater London Authority Group Responsible Procurement Policy to this procurement will be set out in the tender documents.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: The Contracting Authority will incorporate a stand still period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
Any appeal or request for additional information should be sent to the name and address in Section I.1.
The Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:28.11.2012

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