Business Stream CRM Consultancy Tender
Business Stream is seeking a partner to improve customer communication experience across multiple channels and all stages of the Customer Journey.
United Kingdom-Edinburgh: Customer Relation Management software package
2016/S 086-152642
Contract notice
Services
Directive 2004/18/EC
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Business Stream
7 Lochside View
Contact point(s): All information via eProcurement portal — https://intendhost.co.uk/business-stream/aspx/Home You should register on this portal and our PQQ document will be available to you on completion and expression of interest, Procurement
EH12 9DH Edinburgh
UNITED KINGDOM
E-mail: procurement@business-stream.co.uk
Internet address(es):
General address of the contracting authority: http://www.business-stream.co.uk/
Address of the buyer profile: https://in-tendhost.co.uk/business-stream/aspx/Home
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.3)Main activity
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 27: Other services
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Information on framework agreement
Framework agreement with a single operator
Estimated total value of purchases for the entire duration of the framework agreement
Estimated value excluding VAT:
Range: between 1 000 000 and 1 500 000 GBP
II.1.5)Short description of the contract or purchase(s)
II.1.6)Common procurement vocabulary (CPV)
48445000, 72212445
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Lots
II.1.9)Information about variants
II.2.1)Total quantity or scope:
Range: between 1 000 000 and 1 500 000 GBP
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.2.3)Technical capacity
See PQQ document available by registering through our eProcurement Portal.
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2.1)Award criteria
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.8)Conditions for opening of tenders
Additional information about authorised persons and opening procedure:
Section VI: Complementary information
VI.2)Information about European Union funds
VI.4.1)Body responsible for appeal procedures
Business Stream
7 Lochside View
EH12 9DH Edinburgh
UNITED KINGDOM
E-mail: procurement@business-stream.co.uk
Internet address: http://www.business-stream.co.uk/
VI.5)Date of dispatch of this notice:
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