Business Support Services for UK Shared Business Service

Business Support Services for UK Shared Business Service

a) A multi-channel business support service through which businesses can receive bespoke advice (this will include advice via telephone and digital channels, but not face-to-face support). b) A business support Knowledge Bank of business support schemes and advice in England to support service delivery.

United Kingdom-Swindon: Helpdesk and support services

2014/S 134-241128

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

UK Shared Business Service UK
North Star House, North Start Way
Contact point(s): Major Projects
For the attention of: Susan Brown
SN2 1FF Swindon
UNITED KINGDOM
Telephone: +44 17938667757
E-mail: majorprojects@uksbs.co.uk

Internet address(es):

General address of the contracting authority: www.uksbs.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: UK Shared Business Services Ltd (UK SBS
North Star House, North Star Way
For the attention of: Susan Brown
SN2 1FF Swindon
UNITED KINGDOM
E-mail: ExpressionOfInterest@ccs.gsi.gov.uk
Internet address: http://ccs.cabinetoffice.gov.uk/i-am-supplier/respond-tender

Tenders or requests to participate must be sent to: UK Shared Business Services Ltd (UK SBS
North Star House, North Star Way
For the attention of: Susan Brown
SN2 1FF Swindon
UNITED KINGDOM
E-mail: ExpressionOfInterest@ccs.gsi.gov.uk
Internet address: http://ccs.cabinetoffice.gov.uk/i-am-supplier/respond-tender

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Other: Public Procurement

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Department for Business Innovation and Skills
1 Victoria Street
SW1H 0ET London
UNITED KINGDOM

 

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

UK SBS PR140009 Small Business Support Services in a Multi-channel Environment.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

UK SBS Shared Business Services Ltd. on behalf of the Department for Business Innovation and Skills are considering procuring a number of support services for Small and Medium Enterprises (SMEs) in England:
a) A multi-channel business support service through which businesses can receive bespoke advice (this will include advice via telephone and digital channels, but not face-to-face support).
b) A business support Knowledge Bank of business support schemes and advice in England to support service delivery, and service delivery by partners, plus content for online business support tools.
The proposed timescales for this procurement activity are outlined below. Please note these dates are tentative and may be subject to change.
Publish contract notice: 14.7.2014
Date RFI available to Bidders: 14.7.2014
Closing date and time for Bidders to return their responses: 18.8.2014 14:00
Notification of proposed shortlist for Award stage to unsuccessful bidders: 12.9.2014
Issue of RFQ document to successful bidders: 17.9.2014
Anticipated contract award date: 9.12.2014

II.1.6)Common procurement vocabulary (CPV)

7225300079342300751000007951200079400000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

UK SBS Shared Business Services Ltd. on behalf of the Department for Business Innovation and Skills are considering procuring a number of support services for Small and Medium Enterprises (SMEs) in England:
a) A multi-channel business support service through which businesses can receive bespoke advice (this will include advice via telephone and digital channels, but not face-to-face support).
b) A business support Knowledge Bank of business support schemes and advice in England to support service delivery, and service delivery by partners, plus content for online business support tools.
The services are an integral part of the Government’s vision for business support designed around the needs of small businesses, not government processes. Small businesses that grow are more likely to have sought advice and support and the majority of businesses that do take advice say it adds value. The Services will play a key role in handling business support queries, which range from routine business related questions requiring simple diagnosis and sign posting to sources of support to more complex enquiries requiring a high level of specialist advice from qualified business support advisers with expert knowledge.
In addition, a number of partner ‘client’ organisations, projects and schemes, nationally and locally (such as Other Government Departments, Local Enterprise Partnerships, growth hubs, and business support providers) use the Services as part of their support delivery to help businesses who may be pre-start, start-ups or existing SMEs. The successful supplier will be encouraged to maximise the usage of lower cost digital contact channels in line with Government policy.
Estimated value excluding VAT:
Range: between 6 000 000 and 10 000 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: The contract will start on 1.4.2015 and will be subject to annual reviews with an end date of 31.3.2018. There is an option to extend beyond March 2018 on an annual basis for up to two further years to 2020.

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Bids to be priced in £ GBP.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Any consortium to have a designated lead service provider, all members will have joint and several liability in respect of the obligations and liabilities to the framework agreement and any subsequent contracts.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: The government has set out the need for greater transparency across its operations to enable the public to hold public bodies and politicians to account. This includes commitments relating to public expenditure, intended to help achieve better value for money.
As part of the transparency agenda, government has made the following commitments with regard to procurement and contracting
All new central government ICT contracts over the value of GBP £10,000 to be published in full online from July 2010
All new central government sourcing documents for contracts over GBP10,000 to be published on a single website from September 2010, with this information to be made available to the public free of charge.
New items of central government spending over GBP £25,000 to be published online from November 2010.
All new central government contracts to be published in full from January 2011.
Suppliers and those organisations looking to bid for public sector contracts should be aware that if they are awarded a new government contract, the resulting contract between the supplier and government will be published. In some circumstances, limited redactions will be made to some contracts before they are published in order to comply with existing law and for the protection of national security.
Service providers must clearly demonstrate recent successful experience in similar projects and environments.
Potential suppliers will be excluded if one of the following applies, the supplier is in a state of bankruptcy, insolvency, compulsory winding up, administration, receivership, composition with creditors or any analogous state or subject to relevant proceedings, has been convicted of a criminal offence related to the business of professional misconduct, has committed an act of grave misconduct in the course of business has not fulfilled obligations relating to the payment of taxes is guilty of serious misrepresentation in supplying information required by the authority, is not in the possession of a licence or not a member of the appropriate trade or other organisation where the law requires it.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Candidates will be assessed in accordance with Part 4 of the Public Contracts Regulations 2006, as amended (implementing Title II, Chapter V11, Section 2 of Directive 2004/18/EC), on the basis of information provided in response to a Request for Information
This procurement will be managed electronically via the Crown Commercial Service’s e-Sourcing Suite. To participate in this procurement, participants must first be registered on the e-Sourcing Suite.

If Bidders have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link ‘Register for CCS eSourcing’.

Please note that, to register, Bidders must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so.
Full instructions for registration and use of the system can be found at

http://ccs.cabinetoffice.gov.uk/i-am-supplier/respond-tender

Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailingExpressionOfInterest@ccs.gsi.gov.uk.

Your email must clearly state:
the name and reference for the procurement you wish to register for;
the name of the registered supplier;
the name and contact details for the registered individual sending the email.
Crown Commercial Service (CCS) will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite.
The registered user will receive a notification email to alert them once this has been done.
As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event.
Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information.
For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service (CCS) Helpdesk : Freephone: 0345 010 3503

email: supplier@ccs.gsi.gov.uk

Training support to respond to a requirement is available to bidders at

http://www.uksbs.co.uk/services/procure/Pages/supplier.aspx

Responses must be published by the date in IV.3.4.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Candidates will be assessed in accordance with Part 4 of the Public Contracts Regulations 2006, as amended (implementing Title II, Chapter V11, Section 2 of Directive 2004/18/EC), on the basis of information provided in response to Request for Information

The sourcing documents can be accessed at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in III.2.1

We will also require to see at least one of the following documents
Note – if you have been trading for more than 3 years we will require you to produce Document 1
Document 1 – A copy of your audited accounts for the most recent two years.
Document 2 – A statement of your turnover, profit & loss account and cash flow for the most recent year of trading
Document 3 – A statement of your cash flow forecast for the current year and a bank letter outlining the current cash and credit position
Document 4 – Alternative means of demonstrating financial status if trading for less than a year
Document 5 – Parent Company accounts (if applicable)
Document 6 – Deeds or guarantee
Document 7 – Accountants references
Document 8 – Management accounts
Document 9 – Financial projections including cash flow forecasts
Document 10 – Details and evidence of previous contracts

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Candidates will be assessed in accordance with Part 4 of the Public Contracts Regulations 2006, as amended (implementing Title II, Chapter V11, Section 2 of Directive 2004/18/EC), on the basis of information provided in response to Request for Information.

The sourcing documents can be accessed at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in III.2.1

The Contracting Authority may have regard to any of the following means in its assessment:
(a) a list of the main services provided in the past three years, with the sums, dates and recipients, whether public or private, involved. Evidence of delivery and services provided shall be given: – where the recipient was a contracting authority, in the form of certificates issued or countersigned by the competent authority, – where the recipient was a private purchaser, by the purchaser’s certification or, failing this, simply by a declaration by the economic operator;
(b) an indication of the technicians or technical bodies involved, whether or not belonging directly to the economic operator’s undertaking, especially those responsible for quality control and, in the case of public works contracts, those upon whom the contractor can call in order to carry out the work;
(c) a description of the technical facilities and measures used by the supplier or service provider for ensuring quality and the undertaking’s study and research facilities;
(d) the educational and professional qualifications of the service provider or contractor and/or those of the undertaking’s managerial staff and, in particular, those of the person or persons responsible for providing the services or managing the work;
(e) for public works contracts and public services contracts, and only in appropriate cases, an indication of the environmental management measures that the economic operator will be able to apply when performing the contract;
(f) an indication of the proportion of the contract which the services provider intends possibly to subcontract;

III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 6: and maximum number 8
Objective criteria for choosing the limited number of candidates: Minimum of 6 unless 6 fail to meet pass / fail. To achieve the stated number of qualified bidders, the selection questionnaires will be ranked.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

UK SBS PR140009

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2014/S 101-176822 of 27.5.2014

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 17.8.2014 – 14:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

18.8.2014 – 14:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Date: 19.8.2014 – 11:00

Place:

Electronically, via web-based portal.

 

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

UK Shared Buisness Services Ltd (UK SBS)
North Star House, North Star Way
SN2 1FF Swindon
UNITED KINGDOM
E-mail: policy@uksbs.co.uk
Internet address: www.uksbs.co.uk

VI.5)Date of dispatch of this notice:

11.7.2014

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