Call Centre Services Call-Off Contract
For inbound telephony, complaint and enquiry handling services.
- Call centre – 79512000
Location of contract
North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales
Value of contract
£1 – £146k
12 September 2018
02 October 2018
Contract start date
01 November 2018
Contract end date
31 October 2022
Contract is suitable for SMEs?
Contract is suitable for VCSEs?
CCWater is looking to place a call-off contract with a single supplier for the provision of inbound telephony, complaint and enquiry handling services to cover the overflow of inbound enquiries on occasions when demand exceeds our normal capacity to handle case load within our target closure periods.
About the buyer
1st Floor, Victoria Square House, 1 Victoria Square
Link to eSourcing Portal
Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.
How to apply
Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.