Call Centre Services Manchester
Call centre services providing call handling mainly out of hours.
United Kingdom-Manchester: Call centre
2016/S 112-198973
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
Paragon House, 48 Seymour Grove
Manchester
M16 0LN
United Kingdom
Contact person: Michelle Cunningham
Telephone: +44 1616101000
E-mail: michelle.cunningham@irwellvalleyha.co.uk
Fax: +44 1618770660
NUTS code: UKD3
Internet address(es):
Main address: http://www.irwellvalleyha.co.ukAddress of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA0995
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Call Centre Services.
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
Call centre services providing call handling mainly out of hours.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
The supplier is to provide an out of hours telephone call handling service to IVHA customers wishing to report an emergency repair. The contract will be for 3+2 years.
II.2.5)Award criteria
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
2 year optional extension including in the estimated contract value.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.2.2)Contract performance conditions:
As per the procurement documents.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Paragon House BDT Room.
Board member and Executive director will be present at the opening.
Section VI: Complementary information
VI.1)Information about recurrence
VI.3)Additional information:
Note: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site athttp://www.myTenders.org/Search/Search_Switch.aspx?ID=177609
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available athttp://www.myTenders.org/sitehelp/help_guides.aspx
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
(MT Ref: 177609).
VI.4.1)Review body
Paragon House, 48 Seymour Grove
Manchester
M16 0LN
United Kingdom
Telephone: +44 1616101000
E-mail: michelle.cunningham@irwellvalleyha.co.uk
Fax: +44 1618770660Internet address:http://www.irwellvalleyha.co.uk
VI.5)Date of dispatch of this notice:
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