Call Handling Service for NHS England North
A procurement for a Dental Call Handling Service.
United Kingdom-Preston: Telecommunications services
Section I: Contracting authority
I.1)Name and addresses
Preston Business Centre, Watling Street Road
NUTS code: UKD4
Internet address(es):Main address: http://www.necsu.nhs.uk
Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA31749
NUTS code: UKC1
Internet address(es):Main address: www.necsu.nhs.net
I.4)Type of the contracting authority
Section II: Object
Call Handling Service.
II.1.2)Main CPV code
II.1.3)Type of contract
North of England Commissioning Support (NECS) on behalf of NHS England (Lancashire) will be carrying out a procurement for a Dental Call Handling Service.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
Dental Call Handling Service.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
North of England Commissioning Support are working for and on behalf of NHS England North (Lancashire) who wish to commission a Dental Call Handling Service (DCHS).
NHS England North (Lancashire) has recognised that patients wanting to access routine ongoing care with a dental provider or urgent dental care want to do so through a central non-geographic telephone service.
The aim of the Service is to provide a single point of access for patients who need access to a dentist for urgent and routine dental care in Lancashire. The DCHS will triage patients and either sign post or book them into the most appropriate service according to a pre-approved algorithm. The DCHS will provide NHS England with a monthly dataset detailing call volumes, call types and caller demographics.
The DCHS will work closely with local dental practices, unscheduled dental care providers and ‘111’.
The Open procedure will be followed for this procurement to test the capacity, capability, and technical competence of tenderers in accordance with The Public Contracts Regulations 2015, ensuring a fair, open and transparent process in accordance with NHS (Procurement, Patient Choice and Competition) (No 2) Regulations 2013.
Under the Public Services (Social Value) Act 2012 the Contracting Authority must consider:
(a) How what is proposed to be procured might improve the economic, social and environmental well-being of the area where it exercises its functions, and
(b) How, in conducting the process of procurement, it might act with a view to securing that improvement.
Accordingly, the subject matter of the contract has been scoped to take into account the priorities of the Contracting Authority relating to economic, social and environmental well-being.
NECS is utilising an electronic tendering system to manage this procurement and communicate with potential providers. Accordingly, there will be no hard copy documents issued to potential providers and all communications with NECS, including your tender submission, will be conducted via the portalhttps://www.proactisplaza.com/SupplierPortal/?CID=NECS hosted by (Proactis) the managed service provider for the NECS electronic tendering system.
To express an interest in tendering for this service, please register on the electronic tendering portal, which can be found athttps://www.proactisplaza.com/SupplierPortal/?CID=NECS
Once registered, you will be able to view details of the tender opportunity by selecting the ‘Opportunities’ box, and then searching for ‘Dental Call Handling Service’ (Reference NHSE14). To view further information on this specific tender opportunity, click the button marked ‘show me’. From this area, you will be able to request documents for this tender opportunity.
Please note that it is free to register on the portal, which can be accessed at any time of day as long as you have a working internet connection.
If you require further assistance using the portal, help guides can be found on each stage of the process by clicking the ‘?’ icon at the top right hand of the page. Alternatively, (should potential providers have any queries) a dedicated help-desk is available and can be contacted via email:http://proactis.kayako.com/suppliernetwork/Core/Default/Index The help-desk will be open Monday to Friday 9:00 to 17:30.
Please be aware that all communications and submissions will be conducted via the NECS Proactis portal only.
Please Note: The closing date for receipt of tenders is 12:00 noon on 19.9.2016.
Note: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site athttp://www.myTenders.org/Search/Search_Switch.aspx?ID=181432
(MT Ref: 181432).
Teesdale House, Thornaby
Telephone: +44 1642746911Internet address:http://www.necsu.nhs.uk
VI.5)Date of dispatch of this notice: