Call Monitoring Services Tender Derbyshire

Call Monitoring Services Tender Derbyshire

Call monitoring for our social care alarms systems which are ether hardwired or dispersed systems, providing a covering 24 hrs 7 days a week 365 days a year cover.

United Kingdom-Derby: Call centre

2014/S 236-415590

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Futures Housing Group
PO Box 6458 Asher Lane, Ripley
For the attention of: Mr John Thornhill
DE5 3RE Derby
UNITED KINGDOM
Telephone: +44 8450948361
E-mail: procurementcm2@futureshg.co.uk
Fax: +44 8450948301

Internet address(es):

General address of the contracting authority: www.futureshg.co.uk

Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA15821

Electronic access to information: www.procuringourfutures.co.uk

Electronic submission of tenders and requests to participate: www.procuringourfutures.co.uk

Further information can be obtained from: Futures Housing Group
PO Box 6458 Asher Lane, Ripley
DE5 3RE Derby
UNITED KINGDOM
Telephone: +44 8450948361
Fax: +44 8450948301
Internet address: www.procuringourfutures.co.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Futures Housing Group
PO Box 6458 Asher Lane, Ripley
DE5 3RE Derby
UNITED KINGDOM
Telephone: +44 8450948361
Fax: +44 8450948301
Internet address: www.procuringourfutures.co.uk

Tenders or requests to participate must be sent to: Futures Housing Group
PO Box 6458 Asher Lane, Ripley
DE5 3RE Derby
UNITED KINGDOM
Telephone: +44 8450948361
Fax: +44 8450948301
Internet address: www.procuringourfutures.co.uk

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Housing and community amenities

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

FH208 Call monitoring services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 5: Telecommunications services
Main site or location of works, place of delivery or of performance: East Midlands.

NUTS code UKF

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Futures Housing Group Ltd seeks to appoint a suitable qualified, experienced and financially sound economic operator/s to carry out the following services:
— Call monitoring for our social care alarms systems which are ether hardwired or dispersed systems, providing a covering 24 hrs 7 days a week 365 days a year cover.
— Managing our ‘Out of hours’ calls including Bank Holidays for all types of emergency repairs from out tenants homes.
The above scope includes all sheltered schemes and individual call alarms and properties throughout its housing stock for call monitoring, all properties are owned or managed by:
— Futures Homescape Ltd based in the Amber Valley region of the East Midlands.
— Daventry and District Housing Ltd in Northamptonshire.

The period of this contract will be 3 years including a 6 month initial period and with unilateral right to extend for a further period not exceeding 2 further years. For Further information please visit www.procuringourfutures.co.uk

II.1.6)Common procurement vocabulary (CPV)

79512000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 200 000 and 300 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Standard Business Terms by BACS transfer.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Legal entity at contract award.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Participants must prove a service level of TSA Platinum or an equal equivalent from an EU member state.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As described and required in the invitation to tender.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As described and required in the invitation to tender.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As described and required in the invitation to tender.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated below

1. Cost. Weighting 60

2. Method statement. Weighting 40

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

30.1.2015 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Date: 30.1.2015 – 12:00

Place:

Futures Housing Group Offices

Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: FHG Officers listed under FHG financial rules.

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

The tender documents are available only from www.procuringourfutures.co.uk

(MT Ref:144709).

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

2.12.2014

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