Care and Support at Home Southend-on-Sea

Care and Support at Home Southend-on-Sea

Southend-on-Sea Borough Council is committed to improving the lives of people living in Southend-on-Sea with a social care support need, to maximise independence and provide enabling care and support.

United Kingdom-Southend-on-Sea: Health and social work services

2016/S 226-412622

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Southend-on-Sea Borough Council
Civic Centre, Victoria Avenue
For the attention of: Mrs Emma Woof
SS2 6YL Southend-on-Sea
United Kingdom
Telephone: +44 1702212178
E-mail: emmawoof@southend.gov.uk

Internet address(es):

General address of the contracting authority: http://www.southend.gov.uk/

Address of the buyer profile: http://www.southend.gov.uk/

Electronic access to information: https://procurement.southend.gov.uk

Electronic submission of tenders and requests to participate: https://procurement.southend.gov.uk

Further information can be obtained from: Southend-on-Sea Borough Council
Civic Centre, Victoria Avenue
For the attention of: Mrs Emma Woof
SS2 6YL Southend-on-Sea
United Kingdom
Telephone: +44 1702212178
E-mail: emmawoof@southend.gov.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Southend-on-Sea Borough Council
Civic Centre, Victoria Avenue
For the attention of: Mrs Emma Woof
SS2 6YL Southend-on-Sea
United Kingdom
Telephone: +44 1702212178
E-mail: emmawoof@southend.gov.uk

Tenders or requests to participate must be sent to: Southend-on-Sea Borough Council
Civic Centre, Victoria Avenue
For the attention of: Mrs Emma Woof
SS2 6YL Southend-on-Sea
United Kingdom
Telephone: +44 1702212178
E-mail: emmawoof@southend.gov.uk

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Care and Support at Home.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 25: Health and social services

NUTS code UKH31

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Southend-on-Sea Borough Council is committed to improving the lives of people living in Southend-on-Sea with a social care support need, to maximise independence and provide enabling care and support. The design of the Care and Support at Home service has been informed by extensive engagement with the public, carers, the provider market and key stakeholders. The Council wishes to commission a service that enables customers and improves their wellbeing and quality of life. An enablement approach lies at the heart of the service we wish to contract for care and support at home. The Council recognises that the lives of individuals are not ‘static’, they improve or fluctuate, and therefore, a flexible and responsive support provision is required to facilitate and maximise independence. Southend-on-Sea Borough Council invites expressions of interest from suitably experienced and qualified service providers capable of providing high quality Care and Support at Home services for individuals throughout the borough. This contract will be split into 5 lots:
Lot 1 — Care and Support at Home (East, East Central, West and West Central Localities).
Lot 2 — Home Again Service.
Lot 3 — Community Support.
Lot 4 — Spot Provider Framework.
Lot 5 — Complex Needs Framework.
Providers can apply for one or more of the Lot 1 Locality Lots, however, it is our preference that a single Service Provider will only be awarded up to a maximum of 1 Locality lot.

II.1.6)Common procurement vocabulary (CPV)

85000000, 85300000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Southend-on-Sea Borough Council is committed to improving the lives of people living in Southend-on-Sea with a social care support need, to maximise independence and provide enabling care and support. The design of the Care and Support at Home service has been informed by extensive engagement with the public, carers, the provider market and key stakeholders. The Council wishes to commission a service that enables customers and improves their wellbeing and quality of life. An enablement approach lies at the heart of the service we wish to contract for care and support at home. The Council recognises that the lives of individuals are not ‘static’, they improve or fluctuate, and therefore, a flexible and responsive support provision is required to facilitate and maximise independence. Southend-on-Sea Borough Council invites expressions of interest from suitably experienced and qualified service providers capable of providing high quality Care and Support at Home services for individuals throughout the borough. This contract will be split into 5 lots:
Lot 1 — Care and Support at Home (East, East Central, West and West Central Localities).
Lot 2 — Home Again Service.
Lot 3 — Community Support.
Lot 4 — Spot Provider Framework.
Lot 5 — Complex Needs Framework.
Providers can apply for one or more of the Lot 1 Locality Lots, however, it is our preference that a single Service Provider will only be awarded up to a maximum of 1 Locality lot.
Estimated value excluding VAT:
Range: between 40 000 000 and 60 000 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: yes
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 60 (from the award of the contract)

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: Care and Support at Home

1)Short description

Southend-on-Sea Borough Council is committed to improving the lives of people living in Southend-on-Sea with a social care support need, to maximise independence and provide enabling care and support. The Council wishes to commission a service that enables customers and improves their wellbeing and quality of life. An enablement approach lies at the heart of the service we wish to contract for care and support at home. The Council recognises that the lives of individuals are not ‘static’, they improve or fluctuate, and therefore, a flexible and responsive support provision is required to facilitate and maximise independence. This contract will be split into 5 lots: Lot 1, the main Care and Support at Home lot is split into 4 locality areas within Southend-on-Sea: — East — East Central — West Central — West Providers can apply for one or more of the Lot 1 Locality Lots, however, it is our preference that a single Service Provider will only be awarded up to a maximum of one Locality lot. The Council will appoint a maximum of one Service Provider for each of the four Locality areas. It is anticipated that for existing care packages the contract will start incrementally with customers moving to the Locality Provider in their area at the time of their annual review. The Provider will deliver an evidence based programme of care and support at home, including reablement to promote independence at home, and promote a safe environment for people. The service will: — Prevent admission to hospital — Facilitate early and safe discharge from hospital — Prevent or delay admission to long term care — Reduce on-going long term care needs through enablement and the use of low cost/no cost care options where appropriate Primarily, the service will meet the needs of people with a social care need for support that may or may not have arisen from a clinical need. The service will help people to manage their condition or illness and maximise their level of independence by learning or relearning the skills and building the confidence necessary for daily living.

2)Common procurement vocabulary (CPV)

85000000

3)Quantity or scope

Based on current volumes, the average number of weekly support hours of domiciliary care support, including reablement support for 2015-2016 was around 12 200 hours.
Estimated value excluding VAT:
Range: between 25 000 000 and 35 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 2 Lot title: Home Again Service

1)Short description

The Home Again Service Specification is to be read in conjunction with the main Specification for Care and Support at Home (Lot 1). To enable people to return home from hospital in a safe and planned way, reducing delayed discharge and readmission, the Council is seeking to secure one provider to support the delivery of a short-term, responsive Home Again Service to residents across the Southend-on-Sea borough where the contracted Locality Care and Support at Home Provider is unable to respond to the referral on the same day. The Home Again Service will: — Facilitate early and safe discharge from hospital — Prevent re-admission to hospital — Re-evaluate discharge assessments in the home environment In the hospital discharge assessment, where on-going care and support at home needs are identified and the contracted Locality Provider is unable to respond to the referral on the same day, the Home Again Service will bridge the gap.

2)Common procurement vocabulary (CPV)

85000000

3)Quantity or scope

Based on current volumes, the number of adults who were supported by the Home Again Service during the year 2015-16 was 677.
Estimated value excluding VAT:
Range: between 300 000 and 600 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 3 Lot title: Community Support

1)Short description

Where there is a specific support need that cannot be met by the Care and Support at Home provision (Lot 1), a contracted Community Support Provider will work across the borough to provide tailored support for people with a specific need including, but not limited to: Adults with a learning disability Adults with a mental health need Adults / Children with an Autism spectrum disorder Children with a disability Children of adults with a physical / mental health / learning disability The Provider is required to apply the following key values for people to maximise their independence, choice, health and wellbeing. The primary purpose of Community Support is to meet assessed needs and fulfil the objectives set out in the person’s Support Plan, with an enabling approach, to maximise independence, increase potential, enhance personal development and to actively decrease dependency. The Community Support Provider will deliver an evidence based Care and Support program with an overarching enablement ethos, promoting independence at home and access to the community. The Community Support Provider will provide flexible support, focussed on individual person-centred outcomes, with tailored provision to maximise independence whilst managing risk and maintaining safety.

2)Common procurement vocabulary (CPV)

85000000

3)Quantity or scope

Based on current volumes, the number of people with a Community Support package during the year 2015-16 is 53.
Estimated value excluding VAT:
Range: between 2 000 000 and 2 500 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 4 Lot title: Spot Provider Framework

1)Short description

The Spot Provider Framework is aligned to the main Care and Support at Home Specification; it has been included within this contract to provide a regulated framework of Providers who are suitably experienced and skilled to provide care and support at home. This Framework will effectively be a list of approved Providers that have demonstrated that they have the appropriate skills and experience to meet the care and support needs of adults. Through Lot 1 of the Care and Support at Home Contract one main provider will be commissioned in each of the four locality areas of Southend. In the first instance care packages will be offered to the main provider in the locality where the person resides. If the main provider is unable to take on the referral the Spot Provider Framework will be used to allocate work to an alternative approved provider. Providers included on this Spot Framework will not be guaranteed a minimum volume of hours. For the purposes of delivering effective and efficient support the Spot Provider Framework will be used to commission care and support at home across the Locality areas of the Southend borough.

2)Common procurement vocabulary (CPV)

85000000

3)Quantity or scope

Providers included on this Spot Framework will not be guaranteed a minimum volume of hours.
Estimated value excluding VAT:
Range: between 10 000 and 1 000 000 GBP

4)Indication about different date for duration of contract or starting/completion

Duration in months: 48 (from the award of the contract)

5)Additional information about lots

The Council reserve the right to invite additional Providers onto the Approved List, throughout the duration of this Approved List being in operation.
New Providers will be subject to the completion of these documents and will be evaluated in accordance with the rules laid out in this document.
Once the Approved List has been established, the minimum requirements / threshold for entry for additional Tenderers, during the contract term, will be set. This threshold will be the lowest score accepted onto the original Approved List.
Tenderers whom are unsuccessful at this stage and whom are not invited onto the approved list will be able to re-tender for this requirement. This will be no earlier than twelve months after an unsuccessful bid notification has been given to the Tenderer.
Any Tenderers who submit a tender for the Approved List, who fail to meet the minimum requirements of this document, at any time during the operation of this Approved List, will be removed from the Approved List, with immediate effect.
The Approved List will be reviewed annually by Southend-on-Sea Borough Council and new providers are able to join the List at any time.
Acceptance onto this Approved List is no guarantee of work for any Tenderer.

Lot No: 4 Lot title: Complex Needs Framework

1)Short description

The Complex Needs Framework is aligned to the main Care and Support at Home Specification; it has been included within this contract to provide a regulated framework of Providers who are suitably experienced and skilled to provide support to those people with a more complex support need; this may include, but is not limited to: Children / Adults with a severe learning disability who have challenging behaviour Children / Adults with an Autism spectrum disorder Adults with a complex mental health need Adults with a complex health need who require rehabilitation For the purposes of delivering effective and efficient support this service provision will be provided across the Locality areas of the Southend borough. The Complex Needs Framework will be used to ‘call-off’ work on a case-by-case basis, with approaches made to all Providers on the Framework to provide a quotation based on individual needs and requirements for Care and Support at home. The Complex Needs Framework will be used to commission tailored provision of personal, practical, social and emotional support to meet the needs of individuals with particular complexities to enable them to live safely in the community. The Provider is required to apply the following key values for people to maximise their independence, choice, health and wellbeing. Please note that when awarding business to Providers on the Approved List, the Council will take into consideration the following factors: i) Ranking of Providers based on their quality score following tender evaluation of responses to the Tender Questions ii) Capacity and capability to deliver the Services to the specified standards within the identified locality area, as determined by the Council. iii) The stability or performance of the Provider or the contracted market as a whole, as determined by the Council iv) The specific needs of Service Users, as determined by the Council v) The cost of the support provision (based on the price submitted along with a Support Package proposal based on individual needs) to be agreed on a spot-purchasing basis.

2)Common procurement vocabulary (CPV)

85000000

3)Quantity or scope

Providers included on this Complex Needs Framework will not be guaranteed a minimum volume of hours.
Estimated value excluding VAT:
Range: between 10 000 and 1 000 000 GBP

4)Indication about different date for duration of contract or starting/completion

Duration in months: 48 (from the award of the contract)

5)Additional information about lots

The Council reserve the right to invite additional Providers onto the Approved List, throughout the duration of this Approved List being in operation.
New Providers will be subject to the completion of these documents and will be evaluated in accordance with the rules laid out in this document.
Once the Approved List has been established, the minimum requirements / threshold for entry for additional Tenderers, during the contract term, will be set. This threshold will be the lowest score accepted onto the original Approved List.
Tenderers whom are unsuccessful at this stage and whom are not invited onto the approved list will be able to re-tender for this requirement. This will be no earlier than twelve months after an unsuccessful bid notification has been given to the Tenderer.
The Approved List will be reviewed annually by Southend-on-Sea Borough Council and new providers are able to join the List at any time.
Acceptance onto this Approved List is no guarantee of work for any Tenderer.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: All Tenderers must be registered to provide domiciliary care with the Care Quality Commission (CQC).
For Lots 1,2,3 and 5 tenderers must have been registered with CQC for a minimum period of three (3) years.
For Lot 4 tenderers must have been rewith CQC for a minimum of six (6) months.
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

0337
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 21.12.2016 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

11.1.2017 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

21.11.2016

 

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