Carer Support Service Glasgow

Carer Support Service Glasgow

Glasgow City Council invites tender bids for the provision of carers support services.

United Kingdom-Glasgow: Social work and related services

2018/S 231-528715

Social and other specific services – public contracts

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Glasgow City Council
Chief Executives Department, City Chambers
Glasgow
G2 1DU
United Kingdom
Contact person: Simon Reilly
Telephone: +44 1412877827
E-mail: simon.reilly@glasgow.gov.uk
NUTS code: UKM82

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.publictendersscotland.publiccontractsscotland.gov.uk/

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

Social protection

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of Carer Support Service

Reference number: GCC004802SW

II.1.2)Main CPV code

85300000

II.1.3)Type of contract

Services

II.1.4)Short description:

— Glasgow City Council invites tender bids for the provision of carers support services,

— Glasgow City Council hopes to appoint one provider in relation to each of the 6 core service lots,

— Glasgow City Council hopes to appoint one provider in relation to the City Wide information service lot,

— Glasgow City Council hopes to appoint providers in relation to each of the 3 additional services lots.

A provider can be appointed to no more than 2 lots and where possible not in the same geographical area; excluding lot 7 and additional support services. The appointment of providers will be on the basis of most economically advantageous tender and the score awarded at tender evaluation stage.

Providers must be in a position to commence service delivery from the 1.5.2019.

The contract is expected to run for 3 years, commencing 1.5.2019 and ending on 30.4.2022.

II.1.5)Estimated total value

Value excluding VAT: 4 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 4
II.2)Description

II.2.1)Title:

Provison of Carer Support Service — Additional Services — City Wide

Lot No: 8

II.2.2)Additional CPV code(s)

85300000

II.2.3)Place of performance

NUTS code: UKM82
Main site or place of performance:

Glasgow City Council wide.

II.2.4)Description of the procurement:

A young person’s education worker and training coordinator. These come as a pair and cannot be split.

II.2.6)Estimated value

II.2.7)Duration of the contract or the framework agreement

Start: 01/05/2019
End: 30/04/2022

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

2 comprehensive service specification will be available for the tenders to review.

II.2)Description

II.2.1)Title:

Provision of Carer Support Service — North West

Lot No: 2

II.2.2)Additional CPV code(s)

85300000

II.2.3)Place of performance

NUTS code: UKM82
Main site or place of performance:

Glasgow City Social Work North West Locality.

II.2.4)Description of the procurement:

The aim of the service is to improve the quality of life for carers through an outcomes led approach, in partnership with social work carer teams.

The service will be provided to adult carers and young carers, and will be expected to meet the needs of Glasgow’s diverse carer population, facilitating communication where required through interpreting services or speech and language support.

The service will ensure that as many carers as possible are identified earlier and supported to access good quality information and advice, signposting and preventative support services. The service will help carers to build capacity in their caring role and also seek with them ways to improve their own health and well-being.

II.2.6)Estimated value

Value excluding VAT: 194 700.00 GBP

II.2.7)Duration of the contract or the framework agreement

Start: 01/05/2019
End: 30/04/2022

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

A full service specification will be made available for the tenderer to review.

II.2)Description

II.2.1)Title:

Provision of Carer Support Service — North West

Lot No: 1

II.2.2)Additional CPV code(s)

85300000

II.2.3)Place of performance

NUTS code: UKM82
Main site or place of performance:

Glasgow City Social Work North West Locality.

II.2.4)Description of the procurement:

The aim of the service is to improve the quality of life for carers through an outcomes led approach, in partnership with social work carer teams.

The service will be provided to adult carers and young carers, and will be expected to meet the needs of Glasgow’s diverse carer population, facilitating communication where required through interpreting services or speech and language support.

The service will ensure that as many carers as possible are identified earlier and supported to access good quality information and advice, signposting and preventative support services. The service will help carers to build capacity in their caring role and also seek with them ways to improve their own health and well-being.

II.2.6)Estimated value

Value excluding VAT: 194 700.00 GBP

II.2.7)Duration of the contract or the framework agreement

Start: 01/05/2019
End: 30/04/2022

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

A full service specification will be available for the tenderer to review.

II.2)Description

II.2.1)Title:

Provision of Carer Support Service — North East

Lot No: 3

II.2.2)Additional CPV code(s)

85300000

II.2.3)Place of performance

NUTS code: UKM82
Main site or place of performance:

Glasgow City Social Work North East Locality.

II.2.4)Description of the procurement:

The aim of the service is to improve the quality of life for carers through an outcomes led approach, in partnership with social work carer teams.

The service will be provided to adult carers and young carers, and will be expected to meet the needs of Glasgow’s diverse carer population, facilitating communication where required through interpreting services or speech and language support.

The service will ensure that as many carers as possible are identified earlier and supported to access good quality information and advice, signposting and preventative support services. The service will help carers to build capacity in their caring role and also seek with them ways to improve their own health and well-being.

II.2.6)Estimated value

Value excluding VAT: 194 700.00 GBP

II.2.7)Duration of the contract or the framework agreement

Start: 01/05/2019
End: 30/04/2022

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

A full service specification will be available for the tenderer to review.

II.2)Description

II.2.1)Title:

Provision of Carer Support Service — North East

Lot No: 4

II.2.2)Additional CPV code(s)

85300000

II.2.3)Place of performance

NUTS code: UKM82
Main site or place of performance:

Glasgow City Social Work North East Locality.

II.2.4)Description of the procurement:

The aim of the service is to improve the quality of life for carers through an outcomes led approach, in partnership with social work carer teams.

The service will be provided to adult carers and young carers, and will be expected to meet the needs of Glasgow’s diverse carer population, facilitating communication where required through interpreting services or speech and language support.

The service will ensure that as many carers as possible are identified earlier and supported to access good quality information and advice, signposting and preventative support services. The service will help carers to build capacity in their caring role and also seek with them ways to improve their own health and well-being.

II.2.6)Estimated value

Value excluding VAT: 194 700.00 GBP

II.2.7)Duration of the contract or the framework agreement

Start: 01/05/2019
End: 30/04/2022

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

A full service specification will be available for the tenderer to review.

II.2)Description

II.2.1)Title:

Provision of Carer Support Service — South

Lot No: 6

II.2.2)Additional CPV code(s)

85300000

II.2.3)Place of performance

NUTS code: UKM82
Main site or place of performance:

Glasgow City Social Work South Locality.

II.2.4)Description of the procurement:

The aim of the service is to improve the quality of life for carers through an outcomes led approach, in partnership with social work carer teams.

The service will be provided to adult carers and young carers, and will be expected to meet the needs of Glasgow’s diverse carer population, facilitating communication where required through interpreting services or speech and language support.

The service will ensure that as many carers as possible are identified earlier and supported to access good quality information and advice, signposting and preventative support services. The service will help carers to build capacity in their caring role and also seek with them ways to improve their own health and well-being.

II.2.6)Estimated value

Value excluding VAT: 194 700.00 GBP

II.2.7)Duration of the contract or the framework agreement

Start: 01/05/2019
End: 30/04/2022

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

A full service specification will be available for the tenderer to review.

II.2)Description

II.2.1)Title:

Provision of Carer Support Service — South.

Lot No: 5

II.2.2)Additional CPV code(s)

85300000

II.2.3)Place of performance

NUTS code: UKM82
Main site or place of performance:

Glasgow City Social Work South Locality.

II.2.4)Description of the procurement:

The aim of the service is to improve the quality of life for carers through an outcomes led approach, in partnership with social work carer teams.

The service will be provided to adult carers and young carers, and will be expected to meet the needs of Glasgow’s diverse carer population, facilitating communication where required through interpreting services or speech and language support.

The service will ensure that as many carers as possible are identified earlier and supported to access good quality information and advice, signposting and preventative support services. The service will help carers to build capacity in their caring role and also seek with them ways to improve their own health and well-being.

II.2.6)Estimated value

Value excluding VAT: 194 700.00 GBP

II.2.7)Duration of the contract or the framework agreement

Start: 01/05/2019
End: 30/04/2022

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

A full service specification will be available for the tenderer to review.

II.2)Description

II.2.1)Title:

Provision of Carer Information Service — City Wide

Lot No: 7

II.2.2)Additional CPV code(s)

85300000

II.2.3)Place of performance

NUTS code: UKM82
Main site or place of performance:

Glasgow City — Scotland.

II.2.4)Description of the procurement:

The carers information service is a key part of Glasgow’s universal offer of information and advice for all carers in Glasgow and neighbouring HSCPs across GGC NHS board area. It serves as an integral part of the Glasgow Carers Partnership single point of access.

The CIS must be available Monday to Friday 9:00 am – 5:00 pm by way of communication methods such as e.g. email, website contact etc. It cannot provide counselling, advocacy or ongoing case support.

II.2.6)Estimated value

Value excluding VAT: 24 800.00 GBP

II.2.7)Duration of the contract or the framework agreement

Start: 01/05/2019
End: 30/04/2022

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

A full technical specification for the service will be available for the tenderers to review.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.4)Objective rules and criteria for participation

List and brief description of rules and criteria:

Tenderers are required to meet the following:

— are you confirming to having a minimal of 2 years of delivering carers services,

— are confirming to having the required service base(s) (as detailed in the Technical Specifications and ITT document) for the 4 weeks prior to the service commencement date within your elected the service localities,

— are confirming to having the required staffing for the stipulated service commencement date.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

The objectives of the service are:

— carers will be respected as key partners in care and will have access to the integrated and personalised services they need to support them in their caring role,

— carers will be supported to lead more independent lives in the community, and have a life of their own alongside their caring role,

— carers will be supported so that they are not forced into financial hardship by their caring role,

— carers will be supported to maintain their health and well-being,

— carers and young people will have improved outcomes and these will be measured and reported.

For young carers, a key objective of the service will be to protect children and young people from inappropriate caring roles, contribute to the support they need to learn, develop and thrive, to enjoy positive childhoods as per GIRFEC.

Further details are stipulated within the invitation to tender document.

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Form of procedure

Open procedure
IV.1.3)Information about framework agreement

IV.1.10)Identification of the national rules applicable to the procedure:

Information about national procedures is available at: https://www.publictendersscotland.publiccontractsscotland.gov.uk/

IV.1.11)Main features of the award procedure:

Bidders should complete the questions set out in the “Qualification Envelope” and the “Technical Envelope” section of the eTender portal.

Applicants should complete all questions as set out in the ESPD, Technical and Commercial envelopes within the Tender Project on Public contracts Scotland Tender (PCS-t).

The award criteria will be most economically advantages on a 90 % Quality + 10 % Cost ratio.

IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate / Time limit for receipt of expressions of interest

Date: 14/01/2019
Local time: 12:00

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

Section VI: Complementary information

VI.2)Information about electronic workflows

VI.3)Additional information:

Please note that the deadline for points of clarification is the 4.1.2019 at 5:00 pm. After this date and time Glasgow City Council will be unable to respond to any enquires.

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 12358. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363

Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361

A summary of the expected community benefits has been provided as follows:

Glasgow City Council is committed to promoting community benefits through its procurement activity. A community benefits statement template has been included as an attachment in the qualification envelope on PCSt at Section 4. Applicants are required to complete this template as part of the ESPD qualifying criteria.

Applicants must be able to demonstrate their commitment and contribution to the social, economic and environmental wellbeing of the authority, in order to provide opportunities for individuals within the Council area, with the intention to integrate service users and members of the local communities into; traineeships and work options for those who wish to work or who have been unemployed long term and without distinction of:

— disability,

— age,

— gender,

— gender reassignment,

— marriage and civil partnership,

— race,

— religion/belief or sexual orientation.

The Council specifically encourages and supports the education and training of young people and labour market returners as well as individuals with support needs, in order that they can be equipped to work successfully in the care sector. Opportunities can be across a range of disciplines to be determined by successful providers e.g. care roles, back office functions, volunteering, community marketing, etc.

(SC Ref:565693)

VI.4)Procedures for review

VI.4.1)Review body

Glasgow City Council
Chief Executives Department, City Chambers
Glasgow
G2 1DU
United Kingdom
Telephone: +44 1412877827Internet address: www.glasgow.gov.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

27/11/2018

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