Action Services International contacted us offering a disposal service for our timeshare
We have had a call from Action Services International offering to help dispose of our timeshares. We have had many calls offering similar action and, on one occasion, met an adviser at the local Hilton Hotel. We realised it was a scam when the procedure involved joining a “holiday club”. Do you have any comments on this company? HT, Nottingham
ASI seems to be the newest in a group of four similarly-named companies (including Professional Services International, which I wrote about in September) to cold-call timeshare owners. The agent typically invites them to Spain to sign up to a class action against their timeshare company on a “no-win no-fee” basis. They are then offered a “disposal service”, which claims to buy out their timeshare for an upfront cash payment of around £6,000. “We sadly have cases of consumers who paid £6,000 for a disposal and the timeshare was not transferred out of their name,” says Alberto Garcia, director of Mindtimeshare, a Spanish consumer association representing victims of timeshare fraud. “Others spoke to their resort only to be told that they could have relinquished their membership for free or against two payments of yearly fees.”
The London number from which householders are cold called is answered by a Spanish voice that disclaims all knowledge of it, and my email to the company, which doesn’t appear to have a website, goes unanswered.
Many timeshare companies are now changing their rules in response to new regulations to make it easier for owners to dispose of their timeshares and many have rules about who is eligible to take over ownership, according to Mark Caldicott of the Timeshare Association.
So don’t sign up to anything without contacting your resort first and always be wary of alluring services offered by cold callers. There is usually an expensive sting in the tail.
Email Anna Tims at firstname.lastname@example.org or write to Anna Tims, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Please include a phone number.