Translation and Interpretation Services Framework
Cheshire East Council intends to create a Framework Agreement and appoint a single provider to deliver a fully managed translation, Interpretation and Transcription Service.
United Kingdom-Sandbach: Translation services
Section I: Contracting authority
I.1)Name and addresses
Westfields, Middlewich Road
Contact person: Ms Tracy Roberts
Telephone: +44 1270686973
NUTS code: UKD62
I.4)Type of the contracting authority
Section II: Object
Translation and Interpretation Services Framework.
II.1.2)Main CPV code
II.1.3)Type of contract
Cheshire East Council intends to create a Framework Agreement and appoint a single Provider to deliver a fully managed translation, Interpretation and Transcription Service.
This Framework Agreement will be open for use by all services within the Cheshire East Borough Council, The Mid Cheshire Hospitals NHS Foundation Trust, East Cheshire NHS Trust and all Cheshire East Borough Council’s subsidiary and associated companies, including, but not limited to: Tatton Park Enterprises Ltd; East Cheshire Engine of the North; Ansa Environmental Services Ltd; Orbitas, Bereavement Services Ltd; and Everybody Sports and Recreational Trust Ltd (Trading as Everybody Ltd) and any other wholly or partly owned companies created by Cheshire East Borough Council after publication of the Contract Notice.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.3)Place of performance
II.2.4)Description of the procurement:
Cheshire East Council are looking to setup a Framework Agreement for a single provider of Translation and Interpretation services. These services include the written translation of documents and information, telephone interpretation as well as verbal and non verbal language interpretation. The Council will also seek a second alternative provider to use as a back up in the event that the main provider cannot fulfil a specific requirement.
The Council wants to work with local and regional partners to support Cheshire East residents with language services, to ensure access to economic prosperity for all. The Service shall actively champion the Council’s aspirations to deliver upon its Social Value considerations and obligations which are to be supported through the service delivery.
Interpretation and translation services are required by a varied cross section of the Council and its partners. The services are commissioned from all Council office locations across Cheshire East and can take place in a variety of locations, including but not limited to hospitals across the borough.
The most frequent users of the services are the Child Protection Teams based in Crewe and Macclesfield. The locations for Face to Face interpretations are in resident’s homes, schools, hospitals and offices throughout the borough.
The Council intends to appoint a single Provider to deliver a fully managed translation, Interpretation and Transcription Service. The service shall include provisions for:
— Face to Face Interpretation Services (Verbal),
— Face to Face Interpretation Services (Non-Verbal),
— Telephone Interpretation Services,
— Video Interpretation Services (Verbal),
— Video Interpretation Services (Non-Verbal),
— Document translation, including Braille, Large Print, Easy Read and Audio Transcriptions.
Video interpretation services are currently not utilised but they may be required at some point during the term of this Framework Agreement.
In the event that the main Contractor is unable to fulfil a Service requirement, the Council reserves the right to award the specific Service to the Contractor ranked second in the selection process and named in the framework.
The successful bidder will be able to provide translation and Interpretation services to a range of languages. The current Top 2 languages that the Council has requirements for are Polish and Slovak.
The languages will be split into separate categories of:
— Eastern European — The most frequently used language group,
— Western European,
— Asian, Arabic and Oriental,
— Specialist / Rare.
It will be necessary for each bidder to provide a list of Specialist/Rare languages.
Face to Face interpretations make up over 68 % of all translation and interpretation requests and the service provided must meet the highest standards of quality.
Where the requirement is for Face 2 Face interpretation, there shall be a fee chargeable by successful bidders based on the below minimum chargeable hours:
— Face to Face verbal — 1 hour,
— Face to Face non verbal — 3 hours.
There is a requirement for an out of hour’s emergency face to face interpretation service. This is a rare requirement, but an out of hours contact number must be available. Telephone interpreting must also be available 24 hours per day, 7 days per week throughout the year.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
This contract is for 2 years with 2 x 12 months options to extend.
II.2.10)Information about variants
II.2.11)Information about options
There are 2 x 12 months options to extend.
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
The value on on this Framework Agreement will be between 880 000 GBP and 1 400 000 GBP.
The value given in this notice is an estimation — The Authority gives no guarantee or warranty or makes any representation as to the accuracy of any indicative volumes or as to the value of the work during the contract period.
All tender documents must be submitted electronically via the chest as part of your submission.
Please ensure you allow yourself plenty of time to upload your submission, as the Council will not accept any late submissions.
In order to participate, providers must register, complete and upload completed ITT documentation and submit this via the Chest at http://www.the-chest.org.uk/ — the project reference on The Chest is DN302654 — the time limit for returning the completed ITT submission is 4.12.2017 at 12:00.
Telephone: +44 2079476000
VI.4.2)Body responsible for mediation procedures
Telephone: +44 2079476000
In accordance with Regulation 86 (Notices of decisions to award a contract), Regulation 87 (Standstill Period) and Regulation 91 (Enforcement of duties through the court) of the Public Contract Regulations 2015 (as amended).
Cheshire East Borough Council will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days provides time for unsuccessful tenderers to review and scrutinize the award decision before the contract is entered into.
VI.4.4)Service from which information about the review procedure may be obtained
Telephone: +44 2079476000
VI.5)Date of dispatch of this notice: