Cisco Hardware and Software Support Contract

Cisco Hardware and Software Support Contract

Cisco Support and Maintenance and associated ad-hoc equipment purchase.

United Kingdom-Twickenham: System and support services

2017/S 061-114237

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Thames Valley Housing Association
Premier House, 52 London Road
United Kingdom
Contact person: Mr Andy Brown
Telephone: +44 2476438394
NUTS code: UK
Internet address(es):Main address:

Address of the buyer profile:

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from another address:
All information is on the e-procurement Portal
Housing Procurement website run by Proactis
United Kingdom
Contact person: Search for opportunity under Orbit Housing
NUTS code: UKI
Internet address(es):Main address:

Address of the buyer profile:

Tenders or requests to participate must be submitted electronically via:

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement


TVHA — Cisco Support and Maintenance and associated ad-hoc equipment purchase — PP851.

Reference number: DN251177

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

TVHA wish to procure Cisco Hardware and Software Support and Maintenance for the TVHA Cisco estate. The following locations are to be covered with 24 hr, 7 days per week with a 4 hour response time (24 x 7 x 4):

— Twickenham;

— Hammersmith;

— Tooting;

— Woking;

— Hillingdon.

II.1.5)Estimated total value

Value excluding VAT: 350 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKI

II.2.4)Description of the procurement:

Please note that Orbit Housing are facilitating this procurement exercise on behalf of Thames Valley Housing Association.

This tender is being run via Interested suppliers will need to register on the portal and search for the opportunity under ‘Orbit Housing’. Once you have expressed an interest in the opportunity, all documents will be available on the home pager under the ‘recently added’ tab together with the online questionnaire.

TVHA are looking to procure Cisco support and maintenance and purchase of ad-hoc communications equipment via the successful tenderer, it is expected that the successful tenderer will be a Cisco Gold Partner. The term of contract is for an initial term of 3 years with an option to extend annually up to a maximum of 5 years.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 60
Price – Weighting: 40
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Thames Valley Housing Association are a medium-sized housing association based in Twickenham, South West London.

They own or manage some 15 000 homes in London, Berkshire, Surrey, Hampshire, Oxfordshire, Buckinghamshire, Wiltshire and Sussex. These include traditional rented housing, shared ownership, key worker and student accommodation.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 26/04/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 26/04/2017
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Royal Courts of Justice
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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