Commercial Back Office Tender

Commercial Back Office Tender

Commercial Back Office: development, services and support to manage reservations and ticketing bookings.

UK-Gourock: IT services: consulting, software development, Internet and support

2012/S 244-401479

Prior information notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

David MacBrayne Ltd
Ferry Terminal
Contact point(s): Procurement
For the attention of: Brian Smith
PA19 1QP Gourock
Telephone: +44 1475650201
Fax: +44 1475650330

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Further information can be obtained from: The above mentioned contact point(s)

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Other: Ferry Company
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II.B: Object of the contract (Supplies or services)

II.1)Title attributed to the contract by the contracting authority:
Commercial Back Office: development, services and support to manage reservations and ticketing bookings
II.2)Type of contract and place of delivery or of performance
Service category No 7: Computer and related services
NUTS code UKM35
II.3)Information on framework agreement
II.4)Short description of nature and quantity or value of supplies or services:
David MacBrayne Limited (DML) is a public corporation with an independent Board, but fully owned by Scottish Ministers. CalMac Ferries Ltd (CFL) and Argyll Ferries Limited (AFL) are wholly-owned subsidiaries of DML. The Head office Location is Gourock, Inverclyde, Scotland.
CFL currently operates a fleet of 28 vessels to provide passenger, vehicle and shipping services to the islands off the West Coast of Scotland and in the Clyde estuary. AFL currently operates 2 passenger only vessels from Gourock to Dunoon. There are currently 25 routes within the network. In the year ended 31.3.2010, nearly 4,8 million passengers, 1,1 million cars, 93 000 commercial vehicles and 11 360 coaches were carried.
The current booking and reservation system does not meet the requirements for the Scottish Smart and Integrated Ticketing Delivery Strategy published by Transport Scotland and we are considering how our commercial back office environment will be developed for future requirements.
It is proposed to repackage, re-tender and transition to a new service model by mid-2014.
We will be looking for suppliers who are seen in the market place as “trusted service providers”.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at

This contract is divided into lots: yes

II.5)Common procurement vocabulary (CPV)

72000000, 72500000, 48000000, 48100000

II.6)Scheduled date for start of award procedures
II.7)Information about Government Procurement Agreement (GPA)
II.8)Additional information:

In addition to registering your interest on Public Contracts Scotland Web Site at please contact Brian Smith at giving a brief summary of your organisation.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.2)Conditions for participation
III.2.1)Information about reserved contracts

Section VI: Complementary information

VI.1)Information about European Union funds
VI.2)Additional information:
(SC Ref:247936).
VI.3)Information on general regulatory framework
VI.4)Date of dispatch of this notice:

Enjoyed this post? Share it!