Commercial Back Office Tender
Commercial Back Office: development, services and support to manage reservations and ticketing bookings.
UK-Gourock: IT services: consulting, software development, Internet and support
Prior information notice
Section I: Contracting authority
David MacBrayne Ltd
Contact point(s): Procurement
For the attention of: Brian Smith
PA19 1QP Gourock
Telephone: +44 1475650201
Fax: +44 1475650330
General address of the contracting authority: www.david-macbrayne.co.uk
Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10923
Further information can be obtained from: The above mentioned contact point(s)
Section II.B: Object of the contract (Supplies or services)
NUTS code UKM35
CFL currently operates a fleet of 28 vessels to provide passenger, vehicle and shipping services to the islands off the West Coast of Scotland and in the Clyde estuary. AFL currently operates 2 passenger only vessels from Gourock to Dunoon. There are currently 25 routes within the network. In the year ended 31.3.2010, nearly 4,8 million passengers, 1,1 million cars, 93 000 commercial vehicles and 11 360 coaches were carried.
The current booking and reservation system does not meet the requirements for the Scottish Smart and Integrated Ticketing Delivery Strategy published by Transport Scotland and we are considering how our commercial back office environment will be developed for future requirements.
It is proposed to repackage, re-tender and transition to a new service model by mid-2014.
We will be looking for suppliers who are seen in the market place as “trusted service providers”.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=247936
This contract is divided into lots: yes
72000000, 72500000, 48000000, 48100000
Section III: Legal, economic, financial and technical information
Section VI: Complementary information