Contact Centre Call Handling Contract
To procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system.
Construction and Real Estate, Printing and Publishing, Other Services
Location of contract
Value of contract
£1 – £40k
10 July 2017
28 July 2017
Contract start date
11 August 2017
Contract end date
10 August 2021
Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat.
About the buyer
David Battersby, ARTS COUNCIL ENGLAND
82 Granville Street
Link to eSourcing Portal
Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids must be submitted through this portal. All queries regarding this event should also be submitted via the portals message board. If you have difficulties accessing the portal then you should contact the Bravo helpline. The number is on the portals welcome page. The maximum contract value including VAT must not exceed £40,000 in the first contract year and £55,000 over the full contract duration of 4 years.
How to apply
Please apply directly to the buyer using the contact details provided.