Contact Centre Call Handling Contract

Contact Centre Call Handling Contract

To procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system.

Contract summary

Industry

Construction and Real Estate, Printing and Publishing, Other Services

Location of contract

Any region

Value of contract

£1 – £40k

Published date

10 July 2017

Closing date

28 July 2017

Contract start date

11 August 2017

Contract end date

10 August 2021

 

Description

Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat.

 

About the buyer

Contact name

David Battersby, ARTS COUNCIL ENGLAND

Address

82 Granville Street
Birmingham
B1 2LH
England

Email

procurement.services@artscouncil.org.uk

 

Other information

Attachments

Link to eSourcing Portal

https://www.localgovsourcing.co.uk/artscouncil/

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids must be submitted through this portal. All queries regarding this event should also be submitted via the portals message board. If you have difficulties accessing the portal then you should contact the Bravo helpline. The number is on the portals welcome page. The maximum contract value including VAT must not exceed £40,000 in the first contract year and £55,000 over the full contract duration of 4 years.

 

How to apply

Please apply directly to the buyer using the contact details provided.

 

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