Contact Centre Platform and Telephony Contract for Liverpool City Council
This shall include the core contact centre and contact centre telephony platform.
United Kingdom-Liverpool: Software package and information systems
Section I: Contracting authority
I.1)Name and addresses
4th Floor, Cunard Building
Contact person: Mr Paul Christie
Telephone: +44 1512330591
NUTS code: UKD72
I.4)Type of the contracting authority
Section II: Object
Contact Centre Platforms
II.1.2)Main CPV code
II.1.3)Type of contract
Contact centre platform and telephony contract for Liverpool City Council. This shall include the core contact centre and contact centre telephony platform, workforce management, knowledge management, speech analytics and IVR.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.3)Place of performance
II.2.4)Description of the procurement:
Contact centre platform and telephony contract for Liverpool City Council. This shall include the core contact centre and contact centre telephony platform, workforce management, knowledge management, speech analytics and IVR. Full detail of the exact requirements including negotiable and non-negotiable requirements including within the procurement documents.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Option to extend for 2 x 12 months.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Liverpool City Council are expecting the new contact centre solution to be in place and service commenced by June 2020. Phased approaches for roll out will be considered although the Authority expect no less functionality than what we have in place at present.
This contract will be for 4 years with the option for 2 x 12-month extensions.
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.2.2)Contract performance conditions:
Specific performance conditions are included within the procurement documents.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.5)Information about negotiation
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
The top 3 applicants who pass all pass/fail criteria within the selection stage and who achieve the minimum score as stated within our tender documents shall progress to the ITT stage of this procurement.
During the Negotiation Phase (s) Liverpool City Council Reserve the right gradually reduce the number of solutions to be discussed or tenders to be negotiated based on the award criteria set out within our procurement documents.
In accordance with the Public Contracts Regulations 2015 (the Regulations) the Council will operate a standstill period of not less than 10 days between notifying bidders of its intention to award the contract and the award of the contract. This notification to bidders will provide information on the award decision. The standstill period provides time for unsuccessful bidders to challenge the award decision before the contract is entered into.
VI.4.4)Service from which information about the review procedure may be obtained
Cunard Building Water Street
VI.5)Date of dispatch of this notice: