Contract for Contact Centre Transition Consultancy Services

Contract for Contact Centre Transition Consultancy Services

Birmingham City Council wishes to appoint an experienced contact centre consultancy specialist to provide support to council staff with the transitioning in house of its contact centre.

United Kingdom-Birmingham: Development consultancy services

2014/S 132-236604

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Birmingham City Council
Corporate Procurement Services, PO Box 10680, 10 Woodcock Street
For the attention of: Debbie Husler
B4 7WB Birmingham
UNITED KINGDOM
Telephone: +44 1214648000
E-mail: etendering@birmingham.gov.uk
Fax: +44 1213037322

Internet address(es):

General address of the contracting authority: www.finditinbirmingham.com

Address of the buyer profile: www.in-tendhost.co.uk/birminghamcc

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

P0237 – Contract for the Provision of Contact Centre Transition Consultancy Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services

NUTS code UKG31

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Birmingham City Council wishes to appoint an experienced contact centre consultancy specialist to provide support to council staff with the transitioning in house of its contact centre.
The contract will be awarded to one provider.
It should be noted that knowledge of transitioning contact centre staff in house from an outsourced provider is an essential criteria for this contract.
The proposed duration of the contract is for approximately 12 months commencing September 2014.

II.1.6)Common procurement vocabulary (CPV)

73220000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Duration in months: 12 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

The contracting authority reserves the right to require deposits, guarantees, bonds and/or other forms of appropriate security.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

This will be in the tender documentation.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Legal form to be taken by the group of economic operators to whom the contract is to be awarded.
Joint and several liability. No special legal form is required but in the case of group bidders the authority requires that a prime service provider assumes primary liability for the group and that each organisation in the group accepts joint and several liability.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: When executing the contract in the UK the successful tenderer will be required to comply with the recommendations of the code of practice for the elimination of racial discrimination and the promotion of equality of opportunity in employment published by the commission for racial equality. The successful tenderer will be required to participate actively in the service related economic, social and environmental regeneration of the locality of and surrounding the place of delivery for the procurement. Accordingly, tender evaluation and contract performance conditions may relate in particular to social, economic and environmental considerations.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As set out in the tender documentation.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As set out in the tender documentation.
Minimum level(s) of standards possibly required: As set out in the tender documentation.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As set out in the tender documentation.
Minimum level(s) of standards possibly required:
As set out in the tender documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Accelerated restricted
Justification for the choice of accelerated procedure: Required due to unforeseen circumstances following termination of the existing contract. The Council only has 65 days before the services are brought in-house therefore specialist support required asap to ensure transition process is implemented by deadline.
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

P0237

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 21.7.2014 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

24.7.2014 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Organisations wishing to apply for the pre-qualification questionnaire must have registered their interest no later than noon on 21.7.2014. In return organisations will be required to submit their pre-qualification questionniare no later than noon on 24.7.2014. Tenderers will be required to supply to the authority evidence showing their economic and financial standing, technical ability including satisfactory policies and documentation for race relations, environment impact and heath and safety. When executing the contract in the UK the successful tenderer will be required to comply with the recommendations of the code of practice for the elimination of racial discrimination and the promotion of equality of opportunity in employment published by the commission for racial equality. Under this contract the contractor will be required to support the contracting authority’s economic and social regeneration objectives. Accordingly contract performance and conditions may relate in particular social and environmental considerations. This tender process will be conducted using Birmingham City councils e-tendering system in-tend. The portal for this system ishttps://in-tendhost.co.uk/birminghamcc

Providers must register with the system in order to access documents. Registration and use is free.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

9.7.2014

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