Contract for Data Processing Services

Contract for Data Processing Services

Data Processing Services for Housing Benefit, Council Tax and Welfare Fund Applications.


1 Authority Details


Authority Name and Address

West Dunbartonshire Council

Procurement, Garshake Road,


G82 3PU


Lorna Rankine

+44 1389737000


Address from which documentation may be obtained

As in 1.1


Completed documents must be returned to:

As in 1.1

2 Contract Details



Data Processing Services for Housing Benefit, Council Tax and Welfare Fund Applications


Description of the goods or services required

West Dunbartonshire Council (WDC) is seeking the provision of Off-Site Housing and Council Tax Benefits Data Processing Services

The aim is to assist the WDC by assessing Housing Benefit and Council Tax Reduction claims. Breakdowns of items included in this project are as follows:

Scope of Work:

Benefit Claims – Process New Claims and Changes of Circumstances outstanding to completion

The successful bidder will be able to supply :

• A low cost, off-site processing solution

• Guaranteed output with a high level of accuracy

• A reliable, secure and fast electronic connection to their virtual network and industry best practice security

• Proven governance and management arrangements

• Achievement of service standards

• Access to proven toolkits, processes and best practice for individual service areas

• Access to expertise and professional capacity from their existing talent pool

• Extensive experience of liaising with client service teams

• Processing and ongoing management of Housing Benefit & Council Tax Reduction cases

The contract term will be two years with the option to extend depending on elected member approval for a two further periods of 12 months.

NOTE: The buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required.

To access PCS-Tender, record your interest in this notice and access the tender documentation please visit and search for project Code 4822 under ITTs Open to All Suppliers. Please use the Search/Filter function, then select Project Code from the dropdown. Please note that once you have expressed interest in the ITT it will move to your My ITTs area.

For further information on using PCS-Tender, please read the Supplier Response Guide:

If you have already registered on Public Contracts Scotland and PCS-Tender and paired your accounts you can access PCS-Tender through your Public Contracts Scotland Control Panel.


Notice Coding and Classification

151000 Business Consultancy
151400 Financial Consultancy
151710 Housing Consultancy – Arms Length Management Organisations
152000 Management Consultancy
159999 other Consultancy
209999 other Financial Services

150 Glasgow & Strathclyde


Total quantity or scope of tender

3 Conditions for Participation


Minimum standards and qualification required

Tenderers must be fully trained and have signed up to the terms and conditions of the Department of work and Pension’s 2008 Memorandum of Understanding to access the Customer Management System (CIS).

4 Administrative Information


Type of Procedure

Single stage – Any candidate may submit a tender.


Reference number attributed to the notice by the contracting authority



Time Limits

a) Time-limit for obtaining documentation

b) Time-limit for receipt of completed tenders
15-10-2015  Time  18:00

c) Estimated award date 23-11-2015


Language or languages in which tenders or requests to participate can be drawn up



Tender Submission Postbox

5 Other Information


Additional Information

(SC Ref:414837)


Additional Documentation


Publication date of this notice



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