Contract for IT Service Desk and Technical Services

Contract for IT Service Desk and Technical Services

This Contract covers the provision of the ICT service desk to all IWM branches to oversee the provision of the ICT Service Desk to support the IT system.

United Kingdom-London: Information systems

2017/S 204-420974

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Trustees of the Imperial War Museum
Lambeth Road
London
SE1 6HZ
United Kingdom
Contact person: Mr Simon Bourne
Telephone: +44 2074165257
E-mail: sbourne@iwm.org.uk
NUTS code: UKI
Internet address(es):Main address: http://www.iwm.org.uk/

Address of the buyer profile: http://www.iwm.org.uk/

I.2)Joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

Access to the procurement documents is restricted. Further information can be obtained at: http://www.iwm.org.uk/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Other type: national museum

I.5)Main activity

Other activity: educational and public establishment

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

IT Service Desk and Technical services.

Reference number: IWM/ICT/1757

II.1.2)Main CPV code

48810000 – FG14

II.1.3)Type of contract

Services

II.1.4)Short description:

This Contract covers the provision of the ICT service desk to all IWM branches to oversee the provision of the ICT Service Desk to support the IT system and staff working across all five IWM branches.

The Pre Qualification Questionnaire (PQQ) and Main Tender documentation are available from the following contacts:

sbourne@iwm.org.uk

ccast@iwm.org.uk

jcoyle@iwm.org.uk

II.1.5)Estimated total value

Value excluding VAT: 500 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKI
Main site or place of performance:

London.

II.2.4)Description of the procurement:

This Contract covers the provision of the ICT service desk to all IWM branches to oversee the provision of the ICT Service Desk to support the IT system and staff working across all five IWM branches.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 500 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/05/2018
End: 30/04/2021
This contract is subject to renewal: yes
Description of renewals:

2-year extension is an option with successful supplier should service be of the level required.

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5
Maximum number: 10

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 21/11/2017
Local time: 14:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 04/12/2017

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 27/04/2018
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

To view this notice, please click here:

https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=284102088

GO Reference: GO-20171020-PRO-11235469.

VI.4)Procedures for review

VI.4.1)Review body

The Courts of Law
London
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

20/10/2017

 

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