Contract for MITEL Telephony Support and Maintenance

Contract for MITEL Telephony Support and Maintenance

Contract for provision of MITEL telephony support, maintenance and software assurance at the Natural History Museum.

United Kingdom-London: Repair and maintenance services of line telephony equipment

2015/S 059-104006

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Natural History Museum
Cromwell Road
SW7 5BD London
Telephone: +44 2079425416

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Other: National Museum

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Contract for provision of MITEL telephony support, maintenance and software assurance at the Natural History Museum.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services

NUTS code UKI1

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Repair and maintenance services of line telephony equipment. Software support services. Contract for provision of MITEL telephony support, maintenance and software assurance at the Natural History Museum.

II.1.6)Common procurement vocabulary (CPV)

50334100, 72261000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:


IV.3.2)Previous publication(s) concerning the same contract


IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 5.5.2015 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

5.5.2015 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up


IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender. The NHM’s Technology Solutions department, part of Corporate Services, comprises 50 staff that provide first to third line support of the Museum’s myriad business systems and supporting IT infrastructure as well as project management and business analyst resources to help coordinate business change involving technology.
NHM and Science museum currently share a telecoms provider and some legacy telecoms infrastructure (provided via NHM). However, the Science Museum is actively planning to diverge from NHM and it is expected, though not confirmed, that the need for shared infrastructure will cease within the next 18 months. During the interim period NHM will be obliged to ensure legacy telecoms services are still provided to Science Museum whilst pursuing our own telecoms roadmap.
NHM are seeking MITEL-specialist telecoms maintenance and support provider who can also provide advice and guidance on the MITEL and wider telecoms-industry roadmap and informing NHM’s forward migration plan.

Bidders are required complete and submit their tender return via the Delta e-sourcing website, The Access Code for this tender is: Y898HZNH58 The deadline for submitting your response(s) is 5.5.2015 17:00. Please ensure that you allow yourself plenty of time to upload your tender to the Delta e-sourcing site prior to the closing time. We suggest at least 90 minutes. If you experience any technical difficulties please contact the Delta eSourcing Helpdesk on call +44 8452707050 or email

For more information about this opportunity, please visit the Delta eSourcing portal at:

To respond to this opportunity, please click here:

GO Reference: GO-2015320-PRO-6453924.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

The Chartered Institue of Arbitrators

Body responsible for mediation procedures

The Chartered Institue of Arbitrators
12 Bloomsbury Square
WC1A 2LP London
Telephone: +44 2074217444
Internet address:
Fax: +44 2074044023

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:


Enjoyed this post? Share it!