Contract for Supply of Customer Relationship Management System 

Contract for Supply of Customer Relationship Management System

Contract for the Provision of a Customer Relationship Management System and Content Management System.

United Kingdom-Royston: Customer Relation Management software package

2017/S 203-418680

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

BCH Procurement (Representing The Police and Crime Commissioners for Bedfordshire, Cambridgeshire and Hertfordshire)
N/A
Royston Police Station, Melbourn Street
Royston
SG8 7BZ
United Kingdom
Contact person: Chris Wain
Telephone: +44 1438757982
E-mail: christopher.wain@bedfordshire.pnn.police.uk
NUTS code: UKHInternet address(es):Main address: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/29016

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/29016

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=21971&B=BLUELIGHT
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=21971&B=BLUELIGHT
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Public order and safety

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Contract for the Provision of a Customer Relationship Management System (CRM) and Content Management System (CMS).

Reference number: I-4-0401-17

II.1.2)Main CPV code

48445000

II.1.3)Type of contract

Services

II.1.4)Short description:

Contract for the Provision of a Customer Relationship Management System (CRM) and Content Management System (CMS).

II.1.5)Estimated total value

Value excluding VAT: 750 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

30200000
48783000
72212445
72212783

II.2.3)Place of performance

NUTS code: UKH
Main site or place of performance:

MK43 9AX.

II.2.4)Description of the procurement:

Contract for the Provision of a Customer Relationship Management System (CRM) and Content Management System (CMS) for Bedfordshire, Hertfordshire and Cambridgeshire Police Police.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 750 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 21/12/2017
End: 28/02/2021
This contract is subject to renewal: yes
Description of renewals:

Option to extend the contract for up to 2 separate 12 (Twelve) month periods.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Attached as document.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

As Tender Documents State.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 20/11/2017
Local time: 14:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 20/11/2017
Local time: 14:00
Place:

EU-Supply.com

Information about authorised persons and opening procedure:

The Tender will be Opened by Christopher Wain (Contract officer) on EU-Supply.com

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

The High Court of Justice
Strand
London
WC2A 2LL
United KingdomInternet address:https://www.judiciary.gov.uk/
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Joint Procurement Unit for BCH
Royston Police Station, Melbourn St
Royston
SG8 7BZ
United Kingdom
E-mail: ProcurementEnquiries@herts.pnn.police.uk

VI.5)Date of dispatch of this notice:

20/10/2017

 

Read More

Invitation to Tender – Payroll Management Services London

Barnsley Council Cyber Security Contract

Tender for Information Security Management System

Supply End to End Workflow Solution

Oracle E-Business Suite Managed Support Service Contract

Enjoyed this post? Share it!