Contract to Provide Outbound Dialler Solution

Contract to Provide Outbound Dialler Solution

This Contract is for the provision of an Automatic Outbound Dialler solution to allow Contracting Authorities to contact customers and clients with messages and information.

United Kingdom-Newcastle upon Tyne: Telecommunications facilities

2015/S 172-312299

Contract notice

Supplies

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Home Group
2 Gosforth Park Way, Gosforth Business Park
For the attention of: Mr Dan Shelley
NE12 8ET Newcastle upon Tyne
UNITED KINGDOM
Telephone: +44 1912907640
E-mail: dan.shelley@homegroup.org.uk

Internet address(es):

General address of the contracting authority: http://www.homegroup.org.uk/Pages/default.aspx

Further information can be obtained from: Home Group
2 Gosforth Park Way, Gosforth Business Park
For the attention of: Mr Dan Shelley
NE12 8ET Newcastle upon Tyne
UNITED KINGDOM
Telephone: +44 1912907640
E-mail: dan.shelley@homegroup.org.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Home Group
2 Gosforth Park Way, Gosforth Business Park
For the attention of: Mr Dan Shelley
NE12 8ET Newcastle upon Tyne
UNITED KINGDOM
Telephone: +44 1912907640
E-mail: dan.shelley@homegroup.org.uk

Tenders or requests to participate must be sent to: Home Group
2 Gosforth Park Way, Gosforth Business Park
For the attention of: Mr Dan Shelley
NE12 8ET Newcastle upon Tyne
UNITED KINGDOM
Telephone: +44 1912907640
E-mail: dan.shelley@homegroup.org.uk

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Housing and community amenities

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

See section VI.3 of this notice
UNITED KINGDOM

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Provision of an Outbound Dialler Solution.

II.1.2)Type of contract and location of works, place of delivery or of performance

Supplies
Purchase

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with a single operator

Duration of the framework agreement

Duration in years: 4

II.1.5)Short description of the contract or purchase(s)

This Contract is for the provision of an Automatic Outbound Dialler solution to allow Contracting Authorities to contact customers and clients with messages and information, the solution will also allow those customers to select the option of speaking to an operator from the automated call.
The contract initially covers the requirements of Home Group Limited however, it is intended that the contract will be available for other Contracting Authorities to use.

II.1.6)Common procurement vocabulary (CPV)

32523000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

The Contracting Authority reserves the right to require deposits, guarantees, bonds, insurance, or any other form of appropriate security.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

587
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 25.9.2015 – 16:30
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

2.10.2015 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Date: 2.10.2015 – 12:00
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: July 2019.

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Prospective bidders are required to utilise the provision of our electronic ‘Opportunities Portal’ to download and submit all documentation within the tender. This portal can be found at: www.housingprocurement.comProspective bidders must log onto the site and register as a supplier. Instructions and help are available from the home page. The ITT document will then be available for completion. Queries from bidders can also be raised within the portal where they will be answered accordingly, allowing total transparency to all other participating bidders. The Contracting Authority reserves the right to cancel the procurement/tender process and to not make an award of the contract and does not accept any liability for costs incurred in responding to the invitation to tender. Save for any mandatory periods, the time scales indicated in this Contract Notice are approximate and the Contracting Authority reserves the right to amend the same. Home Group is acting as a central purchasing body on behalf of itself and potentially a range of contracting authorities who will be able to access this framework. Eligible bodies include: Home Group and any existing or future subsidiary companies (see www.homegroup.org.uk for more information on the Group);Other Registered Providers in England (providers registered with the Homes and Communities Agency, seewww.homesandcommunities.co.uk) and Social Landlords in Scotland (providers registered with the Scottish Housing Regulator, see www.scottishhousingregulator.gov.uk); Charitable Organisations registered with the Charity Commission for England and Wales (see www.charity-commission.gov.uk ) or the Office of the Scottish Charity Regulator (see www.oscr.org.uk) whose charitable purposes include, but not are limited to, the prevention or relief of poverty; the advancement of education; the advancement of health or saving of lives; the advancement of citizenship or community development; the relief of those in need, by reason of youth, age, ill-health, disability, financial hardship or other disadvantage; and, any other purposes currently recognised as charitable and any new charitable purposes which are similar to another charitable purpose; and Social Enterprises involved in the provision of housing related services/activities or whose activities are similar to those listed above in respect of charitable organisations.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

1.9.2015

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