Contract to Supply IT Service Management System
Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool with a hosted, Software as a Service, IT Service Management solution.
Computer and Related Services, Technology and Equipment
Location of contract
Value of contract
31 July 2017
29 August 2017
Contract start date
23 October 2017
Contract end date
05 February 2018
Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool (Support works Foundation, Server Build 8799, Client Build 7129), with a hosted, Software as a Service, IT Service Management solution. The current tool does not support existing requirements of the department, with Support works being used for Incident Management, Request Fulfilment and Problem Management only. Knowledge Management, Change Management and the Service Catalogue are currently managed in SharePoint 2010.
Falmouth Exeter Plus IT Services have a target set to achieve certification for ISO 20 00 by January 2019, and the new ITSM solution is a critical element in this project.
The intention of IT Services is to go live with the following processes as when implementing the new ITSM tool:
Self Service Portal
About the buyer
Falmouth Exeter Plus
In-Tend FXPLUS / Exeter Portal
To access the full document suite, please register on the in-tend portal. Time Frames Below: ITT made available to Bidders: Monday 31st July 2017 Date by which Bidders will need to submit clarifications (if raised) : Monday 21st August 2017 at 12.00pm Deadline for receipt of Stage 1 Tender: Tuesday 29th August 2017 at 12.00pm Shortlisted bidders stage 2 notified: W/C 11th September 2017 Stage 2 product demonstrations & Presentation: W/C 09th October 2017 Preferred Bidder chosen (subject to contract): W/C 23rd October 2017 Contract Discussion & Award: W/C 23rd October 2017
How to apply
Please apply directly to the buyer using the contact details provided.