Contract to Supply IT Service Management System

Contract to Supply IT Service Management System

Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool with a hosted, Software as a Service, IT Service Management solution.

Contract summary

Industry

Computer and Related Services, Technology and Equipment

Location of contract

South West

Value of contract

£50k

Published date

31 July 2017

Closing date

29 August 2017

Contract start date

23 October 2017

Contract end date

05 February 2018

 

Description

Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool (Support works Foundation, Server Build 8799, Client Build 7129), with a hosted, Software as a Service, IT Service Management solution. The current tool does not support existing requirements of the department, with Support works being used for Incident Management, Request Fulfilment and Problem Management only. Knowledge Management, Change Management and the Service Catalogue are currently managed in SharePoint 2010.

Future Plans

Falmouth Exeter Plus IT Services have a target set to achieve certification for ISO 20 00 by January 2019, and the new ITSM solution is a critical element in this project.

The intention of IT Services is to go live with the following processes as when implementing the new ITSM tool:

Incident Management
Request Fulfilment
Service Catalogue
Problem Management
Change Management
Self Service Portal

 

About the buyer

Contact name

Dean Archer

Address

Falmouth Exeter Plus
Penryn
TR10 9FE
England

Email

procurement@fxplus.ac.uk

 

Other information

Attachments

In-Tend FXPLUS / Exeter Portal

https://in-tendhost.co.uk/universityofexeter/aspx/Home

ITT

973FXPLUS ITSM System 280717.docx

To access the full document suite, please register on the in-tend portal. Time Frames Below: ITT made available to Bidders: Monday 31st July 2017 Date by which Bidders will need to submit clarifications (if raised) : Monday 21st August 2017 at 12.00pm Deadline for receipt of Stage 1 Tender: Tuesday 29th August 2017 at 12.00pm Shortlisted bidders stage 2 notified: W/C 11th September 2017 Stage 2 product demonstrations & Presentation: W/C 09th October 2017 Preferred Bidder chosen (subject to contract): W/C 23rd October 2017 Contract Discussion & Award: W/C 23rd October 2017

 

How to apply

Please apply directly to the buyer using the contact details provided.

 

Related Posts

Pensions Ombudsman IT Managed Service Contract

Tender for Data Centre Facilities and Migration Partner

Provide ICT Outsourcing Services for Workers’ Educational Association

NHS Business Services Authority ICT Managed Services Contract

Red Hat Academic Licences – Invitation to Quote

Enjoyed this post? Share it!