Corporate Service Centre – Design and Implementation Consultancy

Corporate Service Centre – Design and Implementation Consultancy

The Authority is seeking to engage consultants to support the design and implementation of the Corporate Service Centre. The consultancy support is expected to include: • Defining a service delivery model for the Corporate Service Centre based on best practice in the private/public sector.

Reference number: CR/CSC/2012

Deadline date:10/01/2013

This deadline is for… The submission of Request for Quotation documents

Contract value:£0 – £173,934

Location where the contract is to be carried out: Hounslow

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? Yes

Name of the buying organisation: London Borough of Hounslow – Corporate Procurement Unit

 

Description of the contract

The Authority is seeking to engage consultants to support the design and implementation of the Corporate Service Centre. The consultancy support is expected to include: • Defining a service delivery model for the Corporate Service Centre based on best practice in the private/public sector • Defining those tasks that could be delivered effectively within a Service Centre environment and the hand offs to other teams in the organisation eg, Strategic HR; Strategic Finance; ICT Business Systems team • Sizing the Service Centre including a suggested organisation chart and job descriptions • Designing of the systems and operating processes for the new combined Service Centre • Drafting an initial Service Level Agreement • Supporting the cultural change that will be needed within the Service Centre • Project management of the implementation of the Service Centre

 

Documents

 

Classification of the contract

72224000 Project management consultancy services

72221000 Business analysis consultancy services

79414000 Human resources management consultancy services

79412000 Financial management consultancy services

79411100 Business development consultancy services

79411000 General management consultancy services

79410000 Business and management consultancy services

79400000 Business and management consultancy and related services

66171000 Financial consultancy services

66170000 Financial consultancy, financial transaction processing and clearing-house services

 

Additional information

Contract type: Services – 11

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 9 Months

 

Who to contact

Contact name Ros Footman

Organisation name London Borough of Hounslow – Corporate Procurement Unit

Address Civic Centre, Lampton Road, Hounslow, Middlesex, TW3 4DN

Telephone 020 8583 2000

Extension number:

Fax

Web address www.hounslow.gov.uk

 

How to apply

To receive the RFQ documentation, Expressions of Interest must be received by email to procurement@hounslow.gov.uk. Any questions or queries should be made in writing by e-mail and must be received no later than 13:00 on Thursday 3rd January 2013. The deadline for submission of tenders is 13:00 on Thursday 10th January 2013. Please note that the Council offices will be closed for the Xmas period from the evening on 21st December 2012 and will reopen on the morning of 2nd January 2013. No clarification questions will be responded to during this period. Bidders must have demonstrable experience in completing similar projects, and be able to provide CV’s, and be available for contract commencement February 2013.

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