CRM Consultancy Contract West Yorkshire

CRM Consultancy Contract West Yorkshire

WYCA is seeking an experienced Microsoft Dynamics CRM 2015 consultant to assist both WYCA and Yorcard with best practice advice.

CHASE CRM CONSULTANCY

West Yorkshire Passenger Transport Executive

Contract summary

Industry

Construction and Real Estate, Printing and Publishing

Location of contract

Yorkshire and The Humber

Value of contract (£)

£20,000

Published date

14 December 2015

Closing date

07 January 2016

Contract start date

18 January 2016

Contract end date

29 February 2016

Description

WYCA is delivering a programme called SCIP – Smart Card and Information Programme. One of the projects is the CHASE project. The Customer Information Systems project is delivering the CHASE system (Customer Hubs and Service Experience), which is designed to enable WYCA’s customers to have a seamless, comprehensive experience of interacting with WYCA, whether for feedback, information, passes application, replacement, renewal and purchase of tickets. A central system, based on Microsoft Dynamics CRM2015 online, allows customers to manage their own accounts and for front line staff to support them effectively no matter when or how they contract Metro (the public facing side of WYCA). The CHASE system will be available to any customers of WYCA/WYTco (West Yorkshire’s public transport ticketing company) services. WYCA is seeking an experienced Microsoft Dynamics CRM 2015 consultant to assist both WYCA and Yorcard with best practice advice around varying aspects of our CRM development.

About the buyer

Contact name

Christopher Brooks

Address

West Yorkshire Combined Authority,

Wellington House, 40-50, Wellington Street,

Leeds

LS1 2DE

England

Telephone

01132517237

Email

chris.brooks@westyorks-ca.gov.uk

Website

www.westyorks-ca.gov.uk

Other information

Attachments

Invitation to tender documents can be downloaded from WYCA’s tendering site https://in-tendhost.co.uk/westyorkshireca/aspx/Home. Hover on and select ‘Tenders’ followed by ‘Current’ and ‘View Details’. There is a registration process after which interested parties can log in and gain access to the documents.

How to apply

Please apply directly to the buyer using the contact details provided

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