CRM Consultancy Contract
Salesforce CRM development and integration.
- Customer Relation Management software development services – 72212445
Location of contract
Value of contract
07 March 2019
28 March 2019
Contract start date
16 April 2019
Contract end date
31 October 2019
Contract is suitable for SMEs?
Contract is suitable for VCSEs?
At the heart of the British Council’s success is customer and relationship management (“CRM”). This has a significant impact on our culture, teams, internal and external approaches, as well as ‘systems’ elements including: knowledge management, contact management, customer data, sales & marketing, and evidence which drives new product specification.
We are now seeking specialist consultancy advice on the following range of topics in relation to further developments in the implementation of Salesforce CRM at the British Council:
• An archiving solution
• Developing a Business Case for the introduction of Marketing Cloud / Pardot, and Google Analytics
• A proposal / pilot for Office 365 integration
• Input into requirements for a procurement exercise pilot for a Cloud Telephony solution for customer service, from the perspective of its integration with Salesforce CRM
• Campaign functionality
About the buyer
Please register an account on the British Council procurement portal: https://in-tendhost.co.uk/britishcouncil/aspx/Home
Once you have an account you will be able to express an interest in this tender, the tender pack will then be available to download.
How to apply
Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.