CRM Consultancy Tender

CRM Consultancy Tender

Tender for CRM iENGAGE System Consultancy Framework Agreement.

United Kingdom-Swansea: Computer support and consultancy services

2015/S 233-423809

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Swansea University
The Purchasing Office, Singleton Park
For the attention of: Sue Davies
SA2 8PP Swansea
UNITED KINGDOM
Telephone: +44 1792295890

Internet address(es):

General address of the contracting authority: www.swansea.ac.uk

Address of the buyer profile: http://www.sell2wales.gov.uk/search/Search_AuthProfile.aspx?ID=AA0345

Electronic access to information: https://etenderwales.bravosolution.co.uk/home.html

Electronic submission of tenders and requests to participate: https://etenderwales.bravosolution.co.uk/home.html

Further information can be obtained from: etenderwales bravosolution
For the attention of: https://etenderwales.bravosolution.co.uk/home.html
UNITED KINGDOM
Internet address: https://etenderwales.bravosolution.co.uk/home.html

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: etenderwales bravosolution
For the attention of: https://etenderwales.bravosolution.co.uk/home.html
UNITED KINGDOM
Internet address: https://etenderwales.bravosolution.co.uk/home.html

Tenders or requests to participate must be sent to: etenderwales bravosolution
For the attention of: https://etenderwales.bravosolution.co.uk/home.html
UNITED KINGDOM
Internet address: https://etenderwales.bravosolution.co.uk/home.html

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Education

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Tender for CRM iENGAGE System Consultancy Framework Agreement.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 11: Management consulting services [6] and related services
Main site or location of works, place of delivery or of performance: Swansea.

NUTS code UKL18

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with a single operator

Duration of the framework agreement

Duration in years: 4

II.1.5)Short description of the contract or purchase(s)

Swansea University wish to appoint a consultancy provision over a 3 year period based on 50 consultancy days per year (with the option to extend for a further 12 months). The supplier will support future implementations, system upgrades and bespoke developments for the benefit of the EU-funded projects and Professional Services departments. This provision will be awarded as a Framework Agreement due to the inability to forecast demand by such projects, which are governed by their grant application success.

Note: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales athttp://www.sell2wales.gov.uk/search/search_switch.aspx?ID=37800

II.1.6)Common procurement vocabulary (CPV)

72600000, 73220000, 72220000, 72227000, 72246000, 72266000, 79400000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

This framework agreement will be awarded for a period of 3 years, with the option to extend if deemed necessary, for a further 12 months.

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Not Applicable.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Not Applicable.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Not Applicable.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

T18(16)
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

6.1.2016 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Date: 6.1.2016 – 12:00

Place:

Swansea University Procurement section

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: yes
Reference to project(s) and/or programme(s): The funding for the call-offs from this framework agreement may be provided from a number of different sources including the Welsh Government, UK Government, European Investment Bank Loan or European Regional Development Fund through the Welsh Government.

VI.3)Additional information

(WA Ref:37800).
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

30.11.2015

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