CRM Maintenance and Development Contract

CRM Maintenance and Development Contract

GC Business Growth Hub wishes to appoint a provider to enter into a Contract for the delivery of web-based application development/maintenance and strategic Digital Transformation support.

United Kingdom-Manchester: IT services: consulting, software development, Internet and support

2018/S 209-478995

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

GM Business Support Ltd
Lee House, 90 Great Bridgewater St
For the attention of: Nick Batty
M1 5JW Manchester
United Kingdom
Telephone: +44 1612374044
E-mail: nick.batty@growthco.uk

Internet address(es):

General address of the contracting authority: http://www.businessgrowthhub.com/

Address of the buyer profile: http://www.businessgrowthhub.com/

Electronic access to information: https://in-tendhost.co.uk/manchestergrowthcompany/aspx/Home

Electronic submission of tenders and requests to participate: https://in-tendhost.co.uk/manchestergrowthcompany/aspx/Home

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Other: Private company running publicly funded projects

I.3)Main activity

Other: Support to local businesses via public funded projects
I.4)Contract award on behalf of other contracting authorities

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Digital Transformation and CRM Maintenance/Development

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services

NUTS code UKD3

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with a single operator

Duration of the framework agreement

Duration in years: 4

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 100 000,00 and 500 000,00 GBP

II.1.5)Short description of the contract or purchase(s)

GC Business Growth Hub wishes to appoint a provider to enter into a Contract for the delivery of web-based application development/maintenance and strategic Digital Transformation support.
GC Business Growth Hub is looking to work closely with a creative and strategic digital partner to reinforce our commitment to digital transformation of the organisation through maintenance and continuous improvement of our customer relationship and contracts management system ‘BASIL’, as well as future planning of the GC Business Growth Hub’s digital transformation strategy.
BASIL is a web-based application delivering CRM type functionality to improve the client journey from initial interest to being recommended to many services which meet their business needs. It is also a contracts management tool that helps staff record and monitor KPIs that are compliance checked and verified by our contracts team. Currently, there are 170 active users of the application.
The provider will give ongoing support for the in-house application management, addressing application functionality and usability issues as and when required including weekly/monthly calls with in house lead as required.
The provider will also work with GC BGH to create a revised digital strategy that includes the Application, as well as other business requirements as they are identified.

II.1.6)Common procurement vocabulary (CPV)

7200000048000000

II.1.7)Information about Government Procurement Agreement (GPA)

II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: The tender must be completed and returned in accordance with the instructions and deadline listed in this contract notice and as defined in the Tender Documentation.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: The tender must be completed and returned in accordance with the instructions and deadline listed in this contract notice and as defined in the Tender Documentation.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
The tender must be completed and returned in accordance with the instructions and deadline listed in this contract notice and as defined in the Tender Documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

T18041
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 26.11.2018 – 23:00

IV.3.4)Time limit for receipt of tenders or requests to participate

29.11.2018 – 13:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: yes
Reference to project(s) and/or programme(s): European Regional Development Fund (ERDF)

VI.3)Additional information

GC Business Growth Hub is the trading name of GM Business Support Limited (GMBS), a wholly owned subsidiary of The Growth Company Limited. GC Business Growth Hub helps ambitious business people to realise their growth potential by offering access to a range of practical services, from assessing growth options to unlocking finance or accessing experienced business mentors.

For more information about GC Business Growth Hub and GM Business Support Limited, please visit us at: http://www.businessgrowthhub.com

You are required to make your ITT submission via The Growth Company In-tend e-tendering platform. You are required to complete a basic registration as a supplier on the In-tend Supplier Platform at the following web address: https://in-tendhost.co.uk/manchestergrowthcompany/aspx/Home.

Please note that all mandatory fields (highlighted in yellow on the In-Tend Portal) must be completed in order to register your organisation.
The Framework period will be for a period of 2 years commencing on the 1.2.2019 ending on the 31.1.2021 with an option to extend for 2 periods of 1 year.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

GM Business Support Limited
Manchester
United Kingdom

Body responsible for mediation procedures

GM Business Support Limited
Manchester
United Kingdom

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

26.10.2018

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