CRM Solution Tender

CRM Solution Tender

Coventry University Group are investing in a corporate CRM solution to attract, retain and develop lasting relationships with its customers.

United Kingdom-Coventry: Customer Relation Management software package

2017/S 107-215259

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Coventry University Group
Priory Street
Coventry
CV1 5FB
United Kingdom
E-mail: procurement@coventry.ac.uk
NUTS code: UKG33
Internet address(es):Main address: https://in-tendhost.co.uk/coventryuniversity/aspx/Home

Address of the buyer profile: www.coventry.ac.uk

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/coventryuniversity/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/coventryuniversity/aspx/Home
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

CRM Solution.

Reference number: PD-382-JR

II.1.2)Main CPV code

48445000

II.1.3)Type of contract

Services

II.1.4)Short description:

Coventry University (CU) Group are investing in a corporate CRM solution to attract, retain and develop lasting relationships with its customers. The solution will cover the breadth of the customer life-cycle aiming to drive recruitment activity and also to enhance retention and the wider customer experience. The expectation is to bring together currently disparate customer information from various areas into a single view and to drive a Group CRM approach. This project will include both the implementation of technology products and also the additional services needed to challenge established practices to drive change management to move to this Group approach.

II.1.5)Estimated total value

Value excluding VAT: 2 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKG33

II.2.4)Description of the procurement:

Coventry University (CU) Group are investing in a corporate CRM solution to attract, retain and develop lasting relationships with its customers. The solution will cover the breadth of the customer life-cycle aiming to drive recruitment activity and also to enhance retention and the wider customer experience. The expectation is to bring together currently disparate customer information from various areas into a single view and to drive a Group CRM approach. This project will include both the implementation of technology products and also the additional services needed to challenge established practices to drive change management to move to this Group approach.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 2 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project: PD-382-JR.
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Competitive dialogue
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 03/07/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Coventry University Group
Coventry
CV1 5FB
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

02/06/2017

 

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