CRM Tender Cumbria

CRM Tender Cumbria

Both council are seeking to procure a comprehensive solution to integrate a range of back office systems with its website and Customer Relationship Management (CRM) system.

United Kingdom-Kendal: Software package and information systems

2015/S 103-187480

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

South Lakeland District Council
South Lakeland House, Lowther Street
For the attention of: Mrs Karen Crump
LA9 4DH Kendal
UNITED KINGDOM
Telephone: +44 1539793145
E-mail: karen.crump@southlakeland.gov.uk

Internet address(es):

General address of the contracting authority: http://www.southlakeland.gov.uk/

Electronic access to information: https://www.the-chest.org.uk

Electronic submission of tenders and requests to participate: https://www.the-chest.org.uk

Further information can be obtained from: South Lakeland District Council
South Lakeland House, Lowther Street
For the attention of: Mrs Karen Crump
LA9 4DH Kendal
UNITED KINGDOM
Telephone: +44 1539793145
E-mail: karen.crump@southlakeland.gov.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: South Lakeland District Council
South Lakeland House, Lowther Street
For the attention of: Mrs Karen Crump
LA9 4DH Kendal
UNITED KINGDOM
Telephone: +44 1539793145
E-mail: karen.crump@southlakeland.gov.uk

Tenders or requests to participate must be sent to: South Lakeland District Council
South Lakeland House, Lowther Street
For the attention of: Mrs Karen Crump
LA9 4DH Kendal
UNITED KINGDOM
Telephone: +44 1539793145
E-mail: karen.crump@southlakeland.gov.uk

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

South Lakeland District Council
South Lakeland House, Lowther Street
LA9 4DH Kendal
UNITED KINGDOM

Eden District Council
Town Hall
CA11 7QF Penrith
UNITED KINGDOM

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Provision of Digital Services and a new Development Control, Building Control and Land Charges System.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services

NUTS code UKD1

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

This is a joint procurement exercise between South Lakeland Council and Eden District Council for software and services that will enable both Councils to deliver the requirements of their customer contract strategy. Both council are seeking to procure a comprehensive solution to integrate a range of back office systems with its website and Customer Relationship Management (CRM) system. The scope of work will include replacing the Development Control, Building Control and Land Charges systems; replacing the Web Content Management System and delivering a web site that is fully integrated with the CRM/citizen portal solution where transactions are recorded; replacing the CRM system with a solution that is integrated into the transactional web site and citizen portal solution, recording and displaying all customer transactions, integrating with the Environmental Health System with an ability to send data so that the work can be progressed by service teams involved in mobile working; integrating with the Revenues and Benefits System to enable online citizens to access council tax bills and other council forms; integrating with the document management system; integrating with payment systems at the 2 Councils; and the solution will be agile and flexible to enable the rapid migration of services and processes into the new solution as reviews of other service areas are undertaken. The solution will facilitate the Councils to become more efficient by having digitally enabled services available online which makes it easier for customers to do business with the Councils. Bidders should note that although the 2 Councils have both confirmed outline approval for the project, any award of the contracts following this procurement exercise are subject to final approval by each of the Councils, which may not be possible if the indicative contract value is exceeded.

II.1.6)Common procurement vocabulary (CPV)

48000000, 72000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

This is a joint procurement exercise between South Lakeland Council and Eden District Council for software and services that will enable both Councils to deliver the requirements of their customer contract strategy. Both council are seeking to procure a comprehensive solution to integrate a range of back office systems with its website and Customer Relationship Management (CRM) system. The scope of work will include replacing the Development Control, Building Control and Land Charges systems; replacing the Web Content Management System and delivering a web site that is fully integrated with the CRM/citizen portal solution where transactions are recorded; replacing the CRM system with a solution that is integrated into the transactional web site and citizen portal solution, recording and displaying all customer transactions, integrating with the Environmental Health System with an ability to send data so that the work can be progressed by service teams involved in mobile working; integrating with the Revenues and Benefits System to enable online citizens to access council tax bills and other council forms; integrating with the document management system; integrating with payment systems at the 2 Councils; and the solution will be agile and flexible to enable the rapid migration of services and processes into the new solution as reviews of other service areas are undertaken. The solution will facilitate the Councils to become more efficient by having digitally enabled services available online which makes it easier for customers to do business with the Councils. Bidders should note that although the 2 Councils have both confirmed outline approval for the project, any award of the contracts following this procurement exercise are subject to final approval by each of the Councils, which may not be possible if the indicative contract value is exceeded.
Estimated value excluding VAT: 1 700 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 84 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Details to be confirmed during the competitive dialogue stage.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details to be confirmed during the competitive dialogue stage.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Details to be confirmed during the competitive dialogue stage.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As detailed in the Pre-Qualification Questionnaire.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As detailed in the Pre-Qualification Questionnaire.
Minimum level(s) of standards possibly required: As detailed in the Pre-Qualification Questionnaire.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As detailed in the Pre-Qualification Questionnaire.
Minimum level(s) of standards possibly required:
As detailed in the Pre-Qualification Questionnaire.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

competitive dialogue

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 3: and maximum number 5
Objective criteria for choosing the limited number of candidates: As detailed in the Pre-Qualification Questionnaire: Economic and Financial Standing (30 %) Equality and Diversity (10 %) Technical and Professional Ability (60 %).

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

0220
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 30.6.2015 – 19:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

30.6.2015 – 19:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

21.7.2015

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Date: 1.12.2015 – 19:00
Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: Tender bids will be opened electronically via ‘The Chest’ e-tendering portal by the Assistant Director Policy and Performance or his deputy.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

27.5.2015

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