Customer Market Research Services Tender

Customer Market Research Services Tender

5 Lots. Secondary Research Services – Lot No: 1.

United Kingdom-Warrington: Market research services

2019/S 129-317614

Contract notice – utilities

Services

Legal Basis:

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses

United Utilities Water Ltd
02366678
Lingley Mere Business Park
Warrington
WA5 3LP
United Kingdom
Contact person: Paula Lonsdale
Telephone: +44 1925678071
E-mail: regulatoryprocurementteam@uuplc.co.uk
NUTS code: UKD
Internet address(es):Main address: http://www.unitedutilities.com

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=29135&B=UNITEDUTILITIES
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=29135&B=UNITEDUTILITIES
Tenders or requests to participate must be submitted to the abovementioned address

I.6)Main activity

Water

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Customer Market Research Services

Reference number: PRO003620

II.1.2)Main CPV code

79310000

II.1.3)Type of contract

Services

II.1.4)Short description:

United Utilities is mandated by the water industry regulator, Ofwat, to ensure customer priorities are appropriately reflected in its business plan and activity. United Utilities is encouraged to invest in gathering meaningful insight about customer needs and expectations, to help provide the evidence the business needs to embed customer priorities into the centre of its ways of working. A primary objective of this framework is to future proof market research provisions in order to meet necessary service requirements for the delivery of the next price review and all other strategic programmes during the period of the agreement.

II.1.5)Estimated total value

Value excluding VAT: 17 850 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
II.2)Description

II.2.1)Title:

Secondary Research Services

Lot No: 1

II.2.2)Additional CPV code(s)

79310000

II.2.3)Place of performance

NUTS code: UKD
Main site or place of performance:

North West of England.

II.2.4)Description of the procurement:

Research activity in this area may include but not limited to:

— literature reviews,

— analysing existing data/sources,

— stakeholder or expert interviews which might be needed to supplement and contextualise any documented knowledge.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 700 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 84
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 4

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

Initial 2 year term with options to extend for 5 years, at 1 year intervals.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Strategic Planning and Development Research

Lot No: 2

II.2.2)Additional CPV code(s)

79310000

II.2.3)Place of performance

NUTS code: UKD
Main site or place of performance:

North West of England.

II.2.4)Description of the procurement:

Research activity in this area may include but not limited to:

— research for Informing policy design and formulation,

— market reviews and analysis,

— attitudinal and behavioural research,

— customer profiling and segmentation,

— informing strategic communications development,

— insight into social, environmental, political and economic trends to identify and inform future strategy/policy.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 3 500 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 84
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

Initial 2 year term with options to extend for 5 years, at 1 year intervals.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Develop and Test Concepts for Communications, Products and Services

Lot No: 3

II.2.2)Additional CPV code(s)

79310000

II.2.3)Place of performance

NUTS code: UKD
Main site or place of performance:

North West of England.

II.2.4)Description of the procurement:

Research activity in this area may include but not limited to:

— communications and branding research,

— brand development and testing,

— proposition development and testing,

— message testing,

— creative development research,

— channel testing,

— new product/service development and concept testing,

— ethnographic research, political and economic trends to identify and inform future strategy/policy.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 8 400 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 84
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 6
Objective criteria for choosing the limited number of candidates:

.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

Initial 2 year term with options to extend for 5 years, at 1 year intervals.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Performance/Reputation Audit and Customer/Stakeholder Satisfaction Research

Lot No: 4

II.2.2)Additional CPV code(s)

79310000

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

North West of England.

II.2.4)Description of the procurement:

Research activity in this area may include but not limited to:

— customer/stakeholder satisfaction research,

— customer/stakeholder service evaluation research,

— customer/stakeholder perceptions research,

— performance measurement,

— reputation tracking and sentiment evaluation through social media,

— understanding behavioural change in response to communications activities,

— reputation tracking/audit and campaign/brand evaluation through social media.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 1 750 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 84
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 4

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Research Support Services

Lot No: 5

II.2.2)Additional CPV code(s)

79310000

II.2.3)Place of performance

NUTS code: UKD
Main site or place of performance:

North West of England.

II.2.4)Description of the procurement:

Research activity in this area may include but not limited to:

— participant recruitment,

— participant interviewing,

— data analysis and manipulation,

— expert statistical advice,

— expert economic advice,

— expert behavioural economics advice,

— advanced data analysis,

— statistical modelling,

— report writing,

— qualitative and quantitative research method expertise,

— qualitative and qualitative research methods,

— online community panel platforms and capability.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 3 500 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 84
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 4

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Please refer to procurement documents.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.4)Objective rules and criteria for participation
III.1.5)Information about reserved contracts
III.1.6)Deposits and guarantees required:
III.1.7)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.8)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Negotiated procedure with prior call for competition

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 13
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 08/08/2019
Local time: 10:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 12 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

High Court of England and Wales
City of Westminster
London
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

04/07/2019

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