Customer Relation Management Software Tender

Customer Relation Management Software Tender

Loughborough University is seeking a partner to assist with the implementation of a Customer Relationship Management (CRM) system to support its University-wide student recruitment and admissions activities.

UK-Loughborough: Customer Relation Management software package

2013/S 010-012392

Contract notice

Supplies

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Loughborough University
Purchasing Office
For the attention of: Steven Warren
LE11 3TU Loughborough
UNITED KINGDOM
E-mail: s.r.warren@lboro.ac.uk

Internet address(es):

General address of the contracting authority: https://in-tendhost.co.uk/loughborouni/

Electronic access to information: https://in-tendhost.co.uk/loughborouni/

Electronic submission of tenders and requests to participate: https://in-tendhost.co.uk/loughborouni/

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Education
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
LU00386 – Customer Relationship Management Software.
II.1.2)Type of contract and location of works, place of delivery or of performance
Supplies
Purchase
NUTS code UKF22
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
Loughborough University is seeking a partner to assist with the implementation of a Customer Relationship Management (CRM) system to support its University-wide student recruitment and admissions activities, and enable the University to maintain and enhance its position in an increasingly competitive recruitment environment. The focus of the system will be on supporting student recruitment activity, but consideration will be given to the potential for future projects to extend the functionality of the system into other business areas.
During the Dialogue stages, the University will consider solutions which are:
1 hosted by the Supplier
2 hosted by the University
3 existing software packages which can be enhanced to meet our requirements
4 Alternatives as proposed by Suppliers
During the Dialogue process a decision will be made as to which option best suits our needs and there will be a large emphasis on systems which are capable of interfacing with existing University software systems.
Further details can be found in the Pre Qualification documents.
II.1.6)Common procurement vocabulary (CPV)

48445000, 72212445

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
Configuration of a solution plus annual support.
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion
Duration in months: 12 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Refer to Pre Qualification Questionnaire documents available online.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
In the event of a joint bid, full details of who would be the lead partner and how legal responsibility would be shared must be supplied. Joint and several liability will be required.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Refer to Pre Qualification Questionnaire documents available online.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Refer to Pre Qualification Questionnaire documents available online.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Refer to Pre Qualification Questionnaire documents available online.
Minimum level(s) of standards possibly required: Refer to Pre Qualification Questionnaire documents available online.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
Refer to Pre Qualification Questionnaire documents available online.
Minimum level(s) of standards possibly required:
Refer to Pre Qualification Questionnaire documents available online.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
competitive dialogue
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 3
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Time limit for receipt of requests for documents or for accessing documents: 11.2.2013 – 12:00
IV.3.4)Time limit for receipt of tenders or requests to participate
11.2.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: Procurement Coordinator + Other.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
Suppliers interested in applying for the documents must do so by applying online at the address stated in I.1 and repeated again below
https://in-tendhost.co.uk/loughborouni

IV.3.3) Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: yes

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:10.1.2013

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