Customer Relationship Management System 2016
Birmingham City University is keen to implement a suitable university-wide cloud-based Corporate Customer Relationship Management platform.
United Kingdom-Birmingham: Customer Relation Management software development services
2016/S 142-257682
Contract notice
Services
Directive 2004/18/EC
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Birmingham City University
15 Bartholomew Row
For the attention of: Rupesh Chauhan
B5 5JU Birmingham
United Kingdom
Telephone: +44 1213317677
E-mail: rupesh.chauhan@bcu.ac.uk
Fax: +44 1213316349
Internet address(es):
General address of the contracting authority: www.bcu.ac.uk
Address of the buyer profile: https://in-tendhost.co.uk/bcu/aspx/Home
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.3)Main activity
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Birmingham, UK.
NUTS code
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
II.1.6)Common procurement vocabulary (CPV)
72212445, 48445000
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Lots
II.1.9)Information about variants
II.2.1)Total quantity or scope:
The service will include fully supported throughout the term. The service must be flexible in capacity to fluctuate through the academic year including substantial peaks at UK university clearing.
By adopting and developing a corporate CRM solution Birmingham City University can position itself in the vanguard of universities exploiting technology to deliver an outstanding student experience; from enquirers through to alumni and at all points in between. A CRM solution will also be conducive to improving business processes and dramatically increasing the quality and timeliness of business information.
The CRM service will include (but not be limited to) the following: hosting, licensing, maintenance, upgrades, consultancy, customisation, configuration, data cleansing, data migration, Implementation, initial training, ongoing support.
Estimated value excluding VAT:
Range: between 1 000 000 and 1 700 000 GBP
II.2.2)Information about options
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2.1)Award criteria
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.5)Date of dispatch of this notice:
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