Customer Relationship Management System Tender

Customer Relationship Management System Tender

The University requires a Customer Relationship Management system to manage the alumni records.

United Kingdom-Newcastle upon Tyne: Database and operating software package

2015/S 077-136510

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

University of Newcastle upon Tyne
Kings Gate
Contact point(s): https://www.ncl-tenders.co.uk/suppliers
For the attention of: Gillian Mournian
NE1 7RU Newcastle upon Tyne
UNITED KINGDOM
Telephone: +44 1912086073
E-mail: gillian.mournian@ncl.ac.uk
Fax: +44 1912085653

Internet address(es):

General address of the contracting authority: www.ncl.ac.uk

Address of the buyer profile: www.ncl-tenders.co.uk/suppliers

Electronic access to information: www.ncl-tenders.co.uk/suppliers

Electronic submission of tenders and requests to participate: www.ncl-tenders.co.uk/suppliers

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Education

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

(NU/1031) Advancement Data Management Project (Customer Relationship Management System).

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services

NUTS code UKC22

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The University requires a Customer Relationship Management system to manage the alumni records, potential and existing funding data and other individuals and organisations that the University has a business or funding relationship with.

II.1.6)Common procurement vocabulary (CPV)

48600000, 48810000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Please see II.1.5.
Estimated value excluding VAT: 180 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: An option to extend for a further 24 months is available by mutual agreement.

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details are provided in the tender documentation.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Further details will be provided within the tender documentation.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Further details will be provided within the tender documentation.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Further details will be provided within the tender documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

NU/1031

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 19.5.2015 – 11:59
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

20.5.2015 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
Other: English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Date: 20.5.2015 – 14:00
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The University intends to use its Due North e-tendering portal, Pro Contract, to conduct this tendering exercise. All information regarding this opportunity can be found on the portal. Details on how to register an interest, access the information and submit a proposal can be found at:https://www.ncl-tenders.co.uk/suppliers Please note that first time suppliers to the University will need to register on the system before they are able to access this opportunity.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

See VI.4.2 below

Body responsible for mediation procedures

See VI.4.2 below

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Precise information on deadline(s) for lodging appeals: Newcastle University will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing before the contract is entered into. Such additional information should be requested from the address referred to in part 1.1 above. If an appeal regarding the award of contract has not been successfully resoled, the Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly. Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into the Court may only award damages.

VI.4.3)Service from which information about the lodging of appeals may be obtained

See VI.4.2 above

VI.5)Date of dispatch of this notice:

16.4.2015

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