Customer Relationship Management Tender London

Customer Relationship Management Tender London

WEA would like to develop their suite of systems to support the segmentation and targeting opportunities that are required to build engaging relationships with all relevant audiences, both internally and externally.

United Kingdom-London: Customer Relation Management software package

2016/S 223-406457

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Worker’s Educational Association
4 Luke Street
London
EC2A 4XW
United Kingdom
Contact person: T wiles
Telephone: +44 07826917561
E-mail: twiles@wea.org.uk
NUTS code: UK
Internet address(es):Main address: www.wea.org.uk

Address of the buyer profile: https://in-tendhost.co.uk/fe/aspx/Home

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/fe/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/fe/aspx/Home
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Other type: Charity

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of Customer Relationship Management.

Reference number: WEA 40

II.1.2)Main CPV code

48445000

II.1.3)Type of contract

Services

II.1.4)Short description:

WEA would like to develop their suite of systems to support the segmentation and targeting opportunities that are required to build engaging relationships with all relevant audiences, both internally and externally. For students, there are opportunities to develop learning pathways, and to promote them digitally, supporting student-led learning objectives. For business development and partner management purposes there is a need to ensure a consistent single view across all interested parties, maintaining core relationships to support and enhance growth strategies. Contract management should be able to be tracked seamlessly, understanding who is involved in each stage of the contract and its current status.

II.1.5)Estimated total value

Value excluding VAT: 250 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

48445000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

WEA would like to develop their suite of systems to support the segmentation and targeting opportunities that are required to build engaging relationships with all relevant audiences, both internally and externally. For students, there are opportunities to develop learning pathways, and to promote them digitally, supporting student-led learning objectives. For business development and partner management purposes there is a need to ensure a consistent single view across all interested parties, maintaining core relationships to support and enhance growth strategies. Contract management should be able to be tracked seamlessly, understanding who is involved in each stage of the contract and its current status.

Self services opportunities are being actively investigated, along with the improved integration and management of all data sources to improve the overall efficiency of the WEA, across all systems and processes, as well as supporting the future-proofing of the strategies being set out now for the long term future of the charity.

Effective communication support is required for any audience group through the WEA, both internally and externally, whether within a discrete environment or in conjunction with other communication tools. Greater visibility is required to understand who is receiving what information, and their subsequent activity relating to it.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 250 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 25/11/2016
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 06/01/2017

IV.2.7)Conditions for opening of tenders

Date: 06/01/2017
Local time: 00:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

WEA
London
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

16/11/2016

 

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