Customer Research and Engagement Services Wales

Customer Research and Engagement Services Wales

DCC is seeking to establish an agreement for contractors to undertake 2 separate Customer Research and Engagement Surveys activities.

United Kingdom-Treharris: Market and economic research; polling and statistics

2016/S 002-002134

Contract notice – utilities

Services

Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Dwr Cymru Cyfyngedig
Pentwyn Road
For the attention of: Adam James-Price
CF46 6LY Treharris
UNITED KINGDOM
Telephone: +44 1443452421
E-mail: adam.james-price@dwrcymru.com

Internet address(es):

General address of the contracting entity: www.dwrcymru.com

Address of the buyer profile: https://dwrcymru-welshwater.bravosolution.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Main activity

Water

I.3)Contract award on behalf of other contracting entities

The contracting entity is purchasing on behalf of other contracting entities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting entity:

The Provision of Customer Research and Engagement Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 9: Accounting, auditing and bookkeeping services
Main site or location of works, place of delivery or of performance: The DCC operating area covers Wales as well as adjoining parts of Herefordshire and Deeside.

NUTS code UKL

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 4

Duration of the framework agreement

Duration in years: 3

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT
Range: between 800 000 and 1 200 000 GBP

II.1.5)Short description of the contract or purchase(s):

DCC is seeking to establish an agreement for contractors to undertake 2 separate Customer Research and Engagement Surveys activities. The 2 activities will be separated into lots and the separate requirements are as follows:
— Lot 1: Stated Preference Customer Survey Activity Contract (single award);
— Lot 2: Customer Engagement Activity Framework (3 award).
Lot 1: Stated Preference Customer Survey Activity:
— DCC is seeking to establish a contract to undertake Stated Preference Customer Survey Activities.
Lot 2: Customer Engagement Activity Framework:
— DCC is seeking to establish a framework to undertake Customer Engagement Activities.

II.1.6)Common procurement vocabulary (CPV)

79300000, 73200000, 73000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

— Lot 1: Stated Preference Customer Survey Activity Contract (single award);
— Lot 2: Customer Engagement Activity Framework (3 award).
Lot 1: Stated Preference Customer Survey Activity:
DCC is seeking to establish a contract to undertake Stated Preference Customer Survey Activities for:
— An assessment of its customers Willingness to Pay and Willingness to Accept for specific service levels (Stage 1 choice experiment and Stage 2 if required);
— There may be an additional requirement for revealed preference surveys to be carried out under this contract should industry guidance develop to include this.
Lot 2: Customer Engagement Activity Framework:
DCC is seeking to establish a framework to undertake Customer Engagement Activities including:
— Face-to-face interviews,
— Deliberative workshops,
— Focus groups,
— Online engagement,
— Telephone surveys,
— Consultation events,
— And any innovative approaches to increase engagement.
Estimated value excluding VAT
Range: between 800 000 and 1 200 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: The framework is for 3 years with an option to extend by a further 2 years at the sole discretion of DCC.
Provisional timetable for recourse to these options:
in months: 36 (from the award of the contract)

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: Stated Preference Customer Survey Activity Contract

1)Short description:

DCC is seeking to establish a contract to undertake Stated Preference Customer Survey Activities for:
— An assessment of its customers Willingness to Pay and Willingness to Accept for specific service levels (Stage 1 choice experiment and Stage 2 if required);
— There may be an additional requirement for revealed preference surveys to be carried out under this contract should industry guidance develop to include this.

2)Common procurement vocabulary (CPV)

73000000

3)Quantity or scope:

Estimated value excluding VAT
Range: between 400 000 and 600 000 GBP

5)Additional information about lots:

This lot will be a single award contract.

Lot No: 2 Lot title: Customer Engagement Activity Framework

1)Short description:

DCC is seeking to establish a framework to undertake Customer Engagement Activities including:
— Face-to-face interviews,
— Deliberative workshops,
— Focus groups,
— Online engagement,
— Telephone surveys,
— Consultation events,
— And any innovative approaches to increase engagement.

2)Common procurement vocabulary (CPV)

73000000

3)Quantity or scope:

Estimated value excluding VAT
Range: between 400 000 and 600 000 GBP

5)Additional information about lots:

This lot will be a 3 vendor framework agreement.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

To be defined in the Invitation To Tender.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

To be defined in the Invitation To Tender.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

To be defined in the Invitation To Tender.

III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: To be defined in the Invitation To Tender.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: To be defined in the Pre-Qualification Questionnaire.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: To be defined in the Pre-Qualification Questionnaire.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: To be defined in the Pre-Qualification Questionnaire.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting entity:

DCWW/197/2015

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents(except for a DPS)

Time limit for receipt of requests for documents or for accessing documents: 1.2.2016 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

1.2.2016 – 12:00
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up
IV.3.6)Minimum time frame during which the tenderer must maintain the tender

IV.3.7)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information:

Suppliers Instructions:
How to express interest in this opportunity:
1. Register your company on the DCC eSourcing portal (this is required only once):

— Browse to the DCC eSourcing Portal: https://dwrcymru-welshwater.bravosolution.co.uk and click the link to ‘Register‘;

— Accept the terms and conditions and click ‘Continue’;
— Enter your correct business and user details;
— Note the username you chose and click ‘Save’ when complete;
— You will shortly receive an email with your unique password (please keep this secure).
2. Express an Interest in the Opportunity:
— Login to the portal with the username/password;
— Click the ‘PQQs/ITTs Open to all Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitation to Tenders open to any registered supplier);
— Click on the relevant PQQ/ITT to access the content;
— Click on the ‘Express Interest’ button at the top of the page;
— This will move the PQQ/ITT into your ‘My PQQ/MY ITTs’ page. (This is a secure area reserved for your projects only);
— You can now access any attachments by clicking ‘Attachments’ in the ‘PQQ/ITT Details’ box.
3. Responding to the Opportunity:
— Click ‘My Response’ under ‘PQQ/ITT Details,’ you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason, if declining);
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification;
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT;
— There may be a mixture of online and offline actions for you to perform (there is a detailed online help available);
— You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance, please consult the online help or contact the Bravo eSourcing help desk on: +44 8003684850 — details are provided on the DCC eSourcing Portal.
— You must download the documents yourself after you have expressed an interest, they will not be sent to you;
— Expressions of Interest will only be accepted through the eSourcing portal;
— All documentation must be returned electronically via the eSourcing portal.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Tenderers have the right to challenge as provided for within Regulation 47 of the Utilities Contracts Regulations 2006 (as Amended). Any such proceedings must be brought in the High Court of England and Wales.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

31.12.2015

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