Customer Research Services Tender

Customer Research Services Tender

To select consultants to carry out customer research services.

United Kingdom-Weston-super-Mare: Research services

2016/S 009-011808

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Knightstone Housing Association Limited
Weston Gateway Business Park
Contact point(s): Electronic documents can be obtained from, and all correspondence to be directed to, the Knightstone Supplier Portal at https://in-tendhost.co.uk/knightstone
BS24 7JP Weston-super-Mare
UNITED KINGDOM
E-mail: Laura.Rychlewski@knightstone.co.uk

Internet address(es):

General address of the contracting authority: www.knighstone.co.uk

Address of the buyer profile: https://in-tendhost.co.uk/knightstone

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Housing and community amenities

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

The framework agreements to be put in place allow for other organisations to call-off under the agreements. See additional information in Section VI.3) for further details

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Customer Research Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 10: Market research and public opinion polling services
NUTS code UKG,UKK,UKF,UKH,UKJ,UKE,UKI,UKC,UKD,UKL

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 3

Duration of the framework agreement

Duration in years: 4

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT: 5 000 000 GBP

II.1.5)Short description of the contract or purchase(s)

Framework Agreements for Customer Research Services:
This procurement is being conducted by Knightstone Housing Association, which is the contracting authority. Knightstone Housing Association (‘Knightstone’) wish to select consultants to carry out customer research services.
The framework agreements to be put in place allows for the following organisations to call-off under the agreement:
(i) Other members of Knightstone Housing Group;

(ii) Any provider of social housing registered under Section 111 of the Housing and Regeneration Act 2008. See the HCA list of registered providershttps://www.gov.uk/government/publications/current-registered-providers-of-social-housing

(iii) Any Welsh social landlord registered under Section 3 of the Housing Act 1996. See Welsh Government list of registered social landlordshttp://gov.wales/topics/housing-and-regeneration/publications/registered-social-landlords-in-wales/?lang=en

(iv) A local housing authority within the meaning of Section 1 of the Housing Act 1985; and any arms length management organisation (‘ALMO’) which is a wholly owned subsidiary of a local housing authority.
The services are being procured over 2 Lots, with different call-off mechanisms for each of the 2 Lots.
For Lot 1 call-offs will be via the cascade method as described in the invitation to tender. We expect the majority of Knightstone’s requirements to be sourced through this framework agreement.
For Lot 2, call-offs will be by mini competition.
The same 3 consultants will be appointed to both lots.
The anticipated volume of purchases of services by Knightstone is 300 000 GBP over the period of the framework agreements, but this is an estimate and none of it is guaranteed. We anticipate that the majority of these services will be purchased through the framework agreement for Lot 1.
We have allowed for up to 2 500 000 GBP to be sourced through each Lot, but the actual volumes will depend on the level of take-up from Clients other than Knightstone.
This procurement is being conducted using the open procedure under Regulation 27 of the Public Contracts Regulations 2015 (‘the Regulations’). This ITT is available to all economic operators who express an interest in this opportunity. Any interested economic operator may submit a tender in response to the contract notice. The right is reserved not to proceed or not to award enter into any Framework agreement for the whole or any part of the proposed procurement. Neither Knightstone nor any person on whose behalf of whom this procurement is undertaken is to be liable for any costs incurred by any person or organisation expressing an interest or tendering for this framework agreement.
The closing deadline for the receipt of Tenders is 9:00 on Friday, 19.2.2016.
Tenders must be submitted via the Knightstone supplier portal as per the instructions in the Invitation to Tender.

Important information: This tender is being conducted through the Knightstone Supplier Portal and all documentation is only available via this portal for which the URL is: https://in-tendhost.co.uk/knightstone

Suppliers wishing to take part in this tender are invited to express an interest upon which you will be given access to the full tender documentation through the Supplier Portal.
Tender submissions must be made via this Supplier Portal. All documents should be uploaded via the Portal. Be sure to press the Red button Submit Return and you will then receive a receipt.
Please allow sufficient time to submit your return as late returns are Not permitted.
If you have any problems accessing the documents or any other questions, then please send a message using the correspondence function on the Supplier Portal.

II.1.6)Common procurement vocabulary (CPV)

73110000, 73210000, 79315000, 73300000, 79310000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The services are being procured over 2 Lots, with different call-off mechanisms for each of the 2 Lots.
For Lot 1 call-offs will be via the cascade method as described in the invitation to tender. We expect the majority of Knightstone’s requirements to be sourced through this framework agreement.
For Lot 2, call-offs will be by mini competition.
The same 3 consultants will be appointed to both lots.
The anticipated volume of purchases of services by Knightstone is 300 000 GBP over the period of the framework agreements, but this is an estimate and none of it is guaranteed. We anticipate that the majority of these services will be purchased through the framework agreement for Lot 1.
We have allowed for up to 2 500 000 GBP to be sourced through each Lot, but the actual volumes will depend on the level of take-up from Clients other than Knightstone.
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Information about lots

Lot No: 1 Lot title: Customer Research Services — call-off via cascade method

1)Short description

All organisations referenced in the Contract Notice may call-off contracts using the cascade method.

2)Common procurement vocabulary (CPV)

73110000, 73210000, 79315000, 73300000, 79310000

3)Quantity or scope

Estimated value excluding VAT: 2 500 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 2 Lot title: Customer Research Services — Call-off via mini-competition

1)Short description

All organisation referenced in the Contract Notice may call-off contracts from this Lot using the mini-competition procedure.

2)Common procurement vocabulary (CPV)

73110000, 73210000, 79315000, 73300000, 79310000

3)Quantity or scope

Estimated value excluding VAT: 2 500 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

The specific requirements are set out in the tender documentation and may include a parent company guarantee if required by Knightstone.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Payments will be made in arrears within 30 days of invoice for completed services in accordance with the contract documentation.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

No specific legal form is required. However, if a consortium submits a tender, Knightstone may require the consortium to form a legal entity before entering into a contractual requirement. Joint and several liability of all consortium members may be required (and/or guarantees and/or undertakings by some or all of the consortium members).

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: For more information on Knightstone’s specific requirements, please refer to the Framework documents.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Organisations will be required to complete the Evaluation Questionnaire, which includes minimum selection questions. This can be completed via Knightstone’s Supplier Portal. The minimum selection requirements are set out in the Invitation to Tender (ITT).

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Organisations will be required to complete the Evaluation Questionnaire, which includes minimum selection questions. This can be completed via Knightstone’s Supplier Portal. The minimum selection requirements are set out in the Invitation to Tender (ITT).
Minimum level(s) of standards possibly required: The minimum selection requirements are set out in the Invitation to Tender which can be downloaded from Knightstone’s Supplier Portal.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Organisations will be required to complete the Evaluation Questionnaire, which includes minimum selection questions. This can be completed via Knightstone’s Supplier Portal. The minimum selection requirements are set out in the Invitation to Tender (ITT).
Minimum level(s) of standards possibly required:
The minimum selection requirements are set out in the Invitation to Tender which can be downloaded from Knightstone’s Supplier Portal.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

11.2.2016
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

This procurement is being conducted by Knightstone Housing Association, which is the contracting authority. Knightstone Housing Association (‘Knightstone’) wish to select consultants to carry out customer research services.
The framework agreements to be put in place allows for the following organisations to call-off under the agreement:
(i) Other members of Knightstone Housing Group;

(ii) Any provider of social housing registered under Section 111 of the Housing and Regeneration Act 2008. See the HCA list of registered providershttps://www.gov.uk/government/publications/current-registered-providers-of-social-housing;

(iii) Any Welsh social landlord registered under Section 3 of the Housing Act 1996. See Welsh Government list of registered social landlordshttp://gov.wales/topics/housing-and-regeneration/publications/registered-social-landlords-in-wales/?lang=en

(iv) A local housing authority within the meaning of Section 1 of the Housing Act 1985; and any arms length management organisation (‘ALMO’) which is a wholly owned subsidiary of a local housing authority.
The services are being procured over 2 Lots, with different call-off mechanisms for each of the 2 Lots.
For Lot 1 call-offs will be via the cascade method as described in the invitation to tender. We expect the majority of Knightstone’s requirements to be sourced through this framework agreement.
For Lot 2, call-offs will be by mini competition.
The same 3 consultants will be appointed to both lots.
The anticipated volume of purchases of services by Knightstone is 300 000 GBP over the period of the framework agreements, but this is an estimate and none of it is guaranteed. We anticipate that the majority of these services will be purchased through the framework agreement for Lot 1.
We have allowed for up to 2 500 000 GBP to be sourced through each Lot, but the actual volumes will depend on the level of take-up from Clients other than Knightstone.
This procurement is being conducted using the open procedure under Regulation 27 of the Public Contracts Regulations 2015 (‘the Regulations’). This ITT is available to all economic operators who express an interest in this opportunity. Any interested economic operator may submit a tender in response to the contract notice. The right is reserved not to proceed or not to award enter into any Framework agreement for the whole or any part of the proposed procurement. Neither Knightstone nor any person on whose behalf of whom this procurement is undertaken is to be liable for any costs incurred by any person or organisation expressing an interest or tendering for this framework agreement.
The closing deadline for the receipt of Tenders is 9:00 on Friday, 19.2.2016.
Tenders must be submitted via the Knightstone supplier portal as per the instructions in the Invitation to Tender.

Important information: This tender is being conducted through the Knightstone Supplier Portal and all documentation is only available via this portal for which the URL is: https://in-tendhost.co.uk/knightstone

Suppliers wishing to take part in this tender are invited to express an interest upon which you will be given access to the full tender documentation through the Supplier Portal.
Tender submissions must be made via this Supplier Portal. All documents should be uploaded via the Portal. Be sure to press the Red button Submit Return and you will then receive a receipt.
Please allow sufficient time to submit your return as late returns are Not permitted.
If you have any problems accessing the documents or any other questions, then please send a message using the correspondence function on the Supplier Portal.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The Contracting Authority will incorporate a minimum 10 calendar day standstill period at the point that information on the award of the Frameworks is communicated to tenderers. If an appeal regarding the award of the frameworks has not been successfully resolved, the Public Contracts Regulations provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rule to take action in the High Court (England, Wales and Northern Ireland). Any such action must be started within 30 days beginning with the date when the aggrieved party first knew or ought to have known grounds for starting the proceedings had arisen. The Court may extend the time limit for starting proceedings where the Court considers that there is a good reason for doing so but not so as to permit proceedings to be started more than 3 months after that date. Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the contracting authority to amend any document and may award damages. If the contract has not been entered into the Court may only award damages or, where the contract award procedures have not been followed correctly, declare the contract to be ineffective.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

13.1.2016

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