Customer Research Tender 2019

Customer Research Tender 2019

The Customer Forum is keen to understand if customers’ willingness to pay changes if customers understand the benefits and price impacts of alternative approaches.

United Kingdom-Stirling: Research services

2019/S 084-200368

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Water Industry Commission for Scotland
Moray House, Forthside Way
Stirling
FK8 1JH
United Kingdom
Telephone: +44 1786430200
E-mail: enquiries@watercommission.co.uk
NUTS code: UKM72
I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.publiccontractsscotland.gov.uk

I.4)Type of the contracting authority

Other type: Non-departmental public body

I.5)Main activity

Other activity: Economic regulation

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of Customer Research into Scottish Water’s Future Strategy

II.1.2)Main CPV code

73110000

II.1.3)Type of contract

Services

II.1.4)Short description:

Provision of research to understand what customer’s views on Scottish Water’s future strategy would be if they understood:

(a) the potential consequences or benefits of different approaches and

(b) their associated impacts on charges for water supply and wastewater services.

II.1.5)Estimated total value

Value excluding VAT: 85 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKM77

II.2.4)Description of the procurement:

The Customer Forum is keen to understand if customers’ willingness to pay changes if customers understand the benefits and price impacts of alternative approaches. In the context of the different aspects of Scottish Water’s strategy set out below we seek to understand:

(i) the value that customers attach to the issues described,

(ii) how customers’ views change as they are given more information about how issues could evolve and (iii) whether there are demographic differences in attitude.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 31/05/2019
End: 30/09/2019
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 15/05/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 31/10/2019

IV.2.7)Conditions for opening of tenders

Date: 15/05/2019
Local time: 12:00
Place:

Moray House, Forthside Way, Stirling.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Note: to register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland website at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=581884.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

(SC Ref: 581884)

Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=581884

VI.4)Procedures for review

VI.4.1)Review body

Water Industry Commission for Scotland
Moray House, Forthside Way
Stirling
FK8 1JH
United Kingdom
Telephone: +44 1786430200Internet address: www.watercommission.co.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

25/04/2019