Customer Satisfaction Survey 2016

Customer Satisfaction Survey 2016

Customer satisfaction survey carried out by face to face interviews for tenants and telephone interviews for factored owners, to be completed within 2 months of the award of contract.

CONTRACT NOTICE – NATIONAL
SERVICES

1 Authority Details

1.1

Authority Name and Address


Link Group

2c New Mart Road,

Edinburgh

EH14 1RL

UK

Karen Evans

+44 3303030124

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:


Link Group

2c New Mart Road,

Edinburgh

EH14 1RL

UK

+44 3303030124

2 Contract Details

2.1

Title

Customer Satisfaction Survey 2016

2.2

Description of the goods or services required

Customer satisfaction survey carried out by face to face interviews for tenants and telephone interviews for factored owners, to be completed within 2 months of the award of contract including full reports.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=429895.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

151700 Housing Consultancy

140 Tayside, Central & Fife
150 Glasgow & Strathclyde
160 Edinburgh & Lothians
170 Scotland South

2.4

Total quantity or scope of tender

450 completed face to face interviews for survey of tenants and 360 completed telephone interviews for survey of factored owners.

3 Conditions for Participation

3.1

Minimum standards and qualification required

See tender documents

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

SBS01

4.3

Time Limits

a) Time-limit for obtaining documentation 09-02-2016

b) Time-limit for receipt of completed tenders
15-02-2016  Time  12:00

c) Estimated award date 22-02-2016

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

(SC Ref:429895)

5.2

Additional Documentation

Customer Satisfaction Survey 2016 Invitation and Form of Tender
Survey 2016 brief
Envelope Return Label [0001]

5.3

Publication date of this notice

01-02-2016

Enjoyed this post? Share it!